SUMMARY:

To secure a position as a valuable member of your information technology team that leverages my skills, s, and ability to lead.

TECHNICAL SKILLS:

• A+ Certified
• Network+ Certified
• ITIL Certified
• Python
• Raptor
• Server 2012
• SQL
• Windows
• SCCM
• MS Office Suite (XP Professional - Office )
• VPN
• Firewall
• WAN Technology
• Relay Technology
• SQL Server
• HTML/XHTML
• Java
• Citrix
• ITAM
• POS
• Fortinet
• Windows 8
• RADIUS
• RDP
• TeamViewer
• ServiceNow
• Xstore
• POS

PROFESSIONAL EXPERIENCE:

Sr. Identity and Access Manager

Confidential, Indianapolis, Indiana

Responsibilities:

• Specify, design, and build Identity Access Management solutions including password management, SSO, federation, and authentication.
• Served as a subject matter expert and solution architect for Identity Access Management solutions.
• Created metrics for establishing governance, policies, and requirements related to Identity Access Management functions.
• Created quarterly and monthly reports for executives
• Provided governance over SOX remediation efforts
• Provided governance over provisioning and deprovisioning accounts.
• Worked closely with system owners to expand on Identity Access Management services to additional systems
• Used Service Now to execute against the Identity Access Management program roadmap
• Performed root - cause analysis of complex issues ranging from hardware, operating system, application, network, and information security platforms.
• Worked closely with HR and a variety of infrastructure teams and business users to quickly arrive at inventive and long-term solutions.
• Contribute to solution scoping and with cross-functional teams.
• Used SQL scripting for account provisioning and deprovisioning

Confidential, Indianapolis, IN

Sr. Information Security Analyst III

Responsibilities:

• Leads and participates on various teams to drive standardization and strategic implementations;
• Creates PowerShell scripts for reporting in Active Directory
• Managed spreadsheets and maintained data currency to ensure accurate data availability for managers and technicians.
• Used ServiceNow to create reports, request, and changes
• Ran scripts in Putty to send out migration notifications
• Centrify Single Sign on Technology for migration of UNIX\LINUX Servers
• Researches information technology security trends and products and evaluates their cost effectiveness and feasibility
• Created pivot tables and charts using worksheet data and external resources, modified pivot tables, sorted items and group data, and refreshed and formatted pivot tables to provide end of month metrics
• Imported and exported data from text files, saved queries, or databases to Excel
• Used VLOOKUP to gather accurate results from various systems
• Creates and facilitates the information security risk assessment process, including reporting and oversight of remediation efforts to address negative findings and management of outside assessors. Provides support for audit and remediation activities

Confidential, Indianapolis, IN

Sr. IT Security Analyst

Responsibilities:

• Execution of month end reporting
• Created device collections in SCCM to report on all versions of SEPM in company wide environment
• Symantec Endpoint Protection Policy Control
• Created policies to limit the scope of threat
• Provided governance over security access controls
• Completed for Certified Information Security Manager (CISM)
• Maintained software compliance and IT procurement
• Responsible for Asset Management
• Created Documentation guides for security administration team
• Performed risk analysis
• Provided IT Governance for Security Administration team
• Provided governance over SOX compliance
• Created SCCM device collections for reporting
• Assisting in identifying security administration deficiencies, recommend improvements, and assisting to implement corrective action
• Performed Entitlement Reviews and remediation of exceptions
• Created documentation guides and best security practice guides for Security Administration Team
• Provided IT Service now for IT employees
• Assisted with the development of Service Now that is custom to the organization
• Co-Managed Desktop Support team by creating polices and providing guidance and advice
• Responsible for Lifecycle management and disposal of equipment
• Interfaced with vendors, coordinated contract negotiations, and performed on-going life cycle maintenance and support activities

Confidential, Indianapolis, IN

Asset Manager

Responsibilities:

• Resource Allocator
• Responsible for the daily and long-term strategic management of software and technology-related hardware within the organization
• Planning, monitoring, and recording software license and/or hardware assets to ensure compliance with vendor contracts
• Developed and implemented procedures for tracking company assets to oversee quality control throughout their lifecycles
• Creates support and maintenance documents (SOPs)
• ServiceNow ™ development team
• Creates device collections with SQL queries in SCCM for reporting
• Ensure encryption on all devices as well as verifying anti-virus is up to date

Confidential, Indianapolis, IN

Technical Support Specialist

Responsibilities:

• Assists HR with IT for users; interpreting instructions; answering questions during employee orientation.
• Evaluates system potential by testing compatibility of new programs with existing programs.
• Evaluates expansions or enhancements by studying work load and capacity of computer system.
• Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
• Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
• Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.
• Prepares for co-workers by technical writings that I upload to the company wiki site.
• Maintains historical records by documenting hardware and software changes and revisions.
• Providing store technical support troubleshooting VeriFone devices including iPods that were used for registers
• Entered incidents through the ServiceNow ticketing system
• Troubleshooted Xstore software
• Used SQL Server Management Studio for querying
• Provided Application support with various applications like Oracle, Remote Desktop, and MS Office

Confidential, Indianapolis, IN

Tier 2 Help Desk Technician

Responsibilities:

• Functional knowledge of Data base management SQL Server on windows
• Used TeamViewer® Software for remote desktop functions
• Installing and configuring the peripherals, components and drivers.
• Investigate, troubleshoot and resolve (in real-time) issues brought to the Help Desk.
• Installing, configuring and administering network technologies.
• Document issues reported to the Help Desk along with the resolution in the "Track-It" database.
• Installing software and application to user standards.
• Network processing, centralized and distributive network connection.
• Maintenance of MS Exchange Environment
• Offer secondary level support or the Internal Applications to Help Desk staff.
• Configuring, Managing and Maintaining Networking Equipment.
• Responsible for designing and implementation of customer network infrastructure.
• Virus Protection and Eradication.
• Troubleshoot Point-of-Sale systems in retail stores throughout the country
• Utilizing Acronis® Imaging Software
• Repairing HP and Canon Networking and LaserJet Printers
• Help negotiate hardware, software, and circuit contracts for customers

Confidential, Indianapolis, IN

Tier 1 Help Desk Technician

Responsibilities:

• Provided IT support including: hardware, software troubleshooting, network trouble shooting including (LAN, WAN, SAN, VPN), remote, laptop, printer/peripheral support, etc.
• Currently working for Confidential as a contractor
• Use Active Directory users and computers to reset passwords
• Created user accounts with Active Directory
• Mapped network drives
• Responsible for assisting over 30,000 users
• Assisted with reports using eSchool ®software
• Used Bomgar ®software in order to remote into users computers
• Emailed users as well as management about current events or issues
• Used SchoolDude ® ticketing system for documenting incidents
• Administer, manage, or troubleshoot hardware, software, or services for single, mixed and multi-user environments.
• Apply group policies in Active Directory
• Set permissions
• Create small batch files in order to resolve issues via command prompt
• First call resolution rate 99%
• Used VMware View ®client software
• Used Stoneware Relay Technology

Confidential

Technology Consultant

Responsibilities:

• Advised clients on how best to use information technology to meet their business objectives
• Estimate, manage, implement, deploy, and administer IT systems on the Doctors’ behalf
• Defined roles and responsibilities for both clients.
• Ensuring that the solution addresses end user concerns, user, implementation and maintenance constraints
• Used a combination of hands on and remote technology
• Mapped network drives and created network shares

Confidential, Indianapolis, IN

Contractor for Telamon Tier 1 helpdesk Technician

Responsibilities:

• Iomega Consultant
• Provided IT support including: hardware, software troubleshooting, network trouble shooting including (LAN, WAN)
• Answered phone calls while instant messaging, providing assistance to fellow employees and customers regarding basic computer hardware and software issues.
• Ability of multitasking in a fast-paced environment, while maintaining an emphasis on quality
• Finding the cause of crashes, lockups, unusual slow responses or Internet problems
• Helping clients to maintain computer efficiency.
• Used Microsoft® Word to create important documents to assist customers
• Troubleshoot SANs’ that were in RAID configurations
• Monitoring firewall ports
• Troubleshoot MAC and Windows devices
• Used RightNow ® ticketing system for documenting incidents
• Troubleshooted networks
• First Call resolution rate 85%

Confidential, Indianapolis, IN

Casual Clerk

Responsibilities:

• Responsible for assisting over 1200 students and faculty
• Maintained building network connections
• Maintained all computer labs and wireless access points
• Manufactured Ethernet cables when needed
• Served as assistant to the Network administrator of the school
• Assisted students and staff with Microsoft ®Word, Excel, PowerPoint, Access, and InfoPath
• Also configured Outlook® on staff’s computers
• Assisted students with creation of resumes and other documents requiring templates
• Worked in bookstore.

Confidential, Indianapolis, IN

Casual Clerk

Responsibilities:

• Processed billions of pieces of mail daily on DBCS machines as well as manual sorting
• Work a 60 hour work week
• Worked as an unofficial supervisor managing about 100 employees
• Trained employees on machines
• Met critical deadlines daily
• Performed quality checks on mail going out
• Handled hazmat packages