Lead Specialist Engineer Resume

SOFTWARE/PLATFORMS:

Microsoft Windows Server 2003 & 2008 R2
Microsoft Windows Active Directory
SQL Server 2000, 2005, 2008
Citrix XenApp 6, 6.5
Citrix Access Gateway
Citrix Netscaler 9, 10
HTML, light graphics, Expression Web
Cisco ACS version 3 & 4
IRISnGEN platform
Nessus, ESM, Hercules security tools

PROFESSIONAL EXPERIENCE:

Lead Specialist Engineer

Confidential

Responsibilities:

Lead engineer of a Citrix XenApp 6 implementation deployed across two Windows 2008 R2 server farms, approximately 80 servers total, which provide access to approximately 3000 internal managed operations users. Responsible for user administration, platform stability, software updates and installs, customer tickets, coordinating maintenance, and Citrix policies. Understanding of Microsoft Active Directory accounts and policies correlation to the application environment. Involves working with numerous groups including IT, Security, Engineering to coordinate maintenance and firewall changes to allow access to customer network.
Configured and manage 6 Citrix Netscaler appliances which secure access to the two Citrix XenApp 6 farms
Project managed and implemented all new technology enhancements and major expansions for the Government Markets platforms including new employee accounts, PC refreshes, software upgrades, server upgrades.
Successfully performed team lead role for the Systems Support group which entailed leading and managing day - to-day activities of the group. Oversee administration of existing platforms, servers, user access, and applications. Participate in meetings with other groups and customers to ensure project requirements are identified and targets are met in a timely manner.
Led an initiative to manage processes and procedures for the Confidential NOC and ensure that the documentation was formatted, categorized, indexed, stored and updatable via the intranet which directly contributed to the successful ISO 9000 and ISO 20000 certification of the group.
Managed and administered weekly and monthly security scans for the Confidential NOC, Confidential NOC, and WaMu IP systems using Nessus, ESM, and Hercules and provided results based management reports. Maintained acceptable risk score via corporate policies for all owned/managed servers and workstations.
Extensive experience with various software applications including usage, functionality, troubleshooting, maintaining, teaching, and supporting.

Information Technology Solutions Specialist

Confidential

Responsibilities:

Provided on-line technical support, including hardware and software applications, under contract for the Confidential Commercial Channels Organization.
Support included various software applications, and the hardware they operate on including HP Omnibook laptops 600, 5500, 800, and desktop systems.
Configuration of HP Omnibook laptops for new employees, which included dispatching requests and working with other IT groups within Confidential to obtain NT accounts, computer names, ip addresses, and other networking configuration needs.
Consistently achieved the highest call volume and the highest percentage of resolution with the customers that phoned the help desk.
Acted as a mentor in many support applications. Trained new employees.

Web Site Administrator/Business Manager

Confidential

Responsibilities:

Developed, maintained, and administered web sites. This included site tracking and reporting statistics, updating content, customer consulting, creative site and graphic design, and generating content.
Managed rates and services, new and current customer accounts, bookkeeping, and invoicing.
These sites are no longer maintained by Confidential .

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