Evidence Specialist Processor Resume Burtonsville, MD - Hire IT People

SUMMARY:

To obtain a position as an Administrative Assistant establishing new partnerships and providing excellent customer service
Over eleven years of Administrative support in Finance and Transportation
Excellent Q&A enforcement
Proven track record in delivering quality program/project results within established parameters
Proficient in word processing, spreadsheets and presentations

PROFESSIONAL EXPERIENCE:

Confidential, Burtonsville, MD

Evidence Specialist Processor

Responsible for managing quality assurance tasks for several traffic safety programs throughout the DC metro region; valued at $3 million/year in revenue.
Interacted with citizens to resolve disputes including contested citations.
Validated images for quality speed and red light violations.
Prepared Transfer of Liability and Charge Back documents.
Keyed in tags in cite - web application to identify the violator.
Maintained file records of calibration log and operator’s log.
Checked for accuracy of the date, time, speed and location of malfunctioned cameras.
Prepared spreadsheet for each jurisdiction.
Prepared FedEx package and court folders to be delivered to the clients.
Performed general activities, such as typing, answered telephones, processed mail or secured confidential materials.
Maintained and checked inventory supplies, verified orders and receipts.
Operated electronic mail system.
Received correspondence and answered inquiries from clients.
Operated office equipment, such as fax machines, copiers, or phone systems and arranged for repaired when equipment malfunctioned.
Maintained and created information into the database.

Confidential, Washington, DC

Customer Care Assistant

Processed online orders for Confidential SmarTrip fare cards.
Conducted QA audits for payment tracking for SmarTrip and Fare Media accounts.
Prepared and packaged orders to be mailed to customers.
Conferred with customers by telephone or provided information about the services, entered orders, cancelled accounts, or obtained detail of complaints.
Contacted customers and responded to inquiries or notified them of claim investigation results or any planned adjustments.
Resolved customers' service or billing complaints by performed activities such as refunded money.
Checked to ensure that appropriate changes were made to resolved customers' problems.
Kept records of customer interactions or transactions, recorded details of inquiries, complaints, or comments, as well as actions taken.

Confidential, Washington, DC

Account Clerk