SUMMARY:

• Information technology Professional with more than 10 years of experience providing software and application solutions in - line with business needs and Microsoft best practices.
• Experience deploying, supporting, and configuring various versions of Exchange Server.
• Adept with Lync Server deployment, adminis@tration, and support.
• Windows Server deployment, administration and support experience.
• Versed with providing high availability of deployed applications in Microsoft Windows networks and Microsoft Exchange messaging environments.
• Database Availability Group (DAG) creation and maintenance experience in Exchange systems.
• Client Access Array deployment experience for highly available client access points in Exchange.
• Exchange 2016/Exchange Online and Office 365 on premises and hybrid deployment and administration.
• SMS/SCCM experience with creation, migration, and deployment of application packages.
• Proficient with PowerShell utilization of process automation and bulk task completion.
• Outstanding interpersonal and communication skills leveraged in working with network teams and supporting Exchange users.
• Provided design and engineering knowledge to scope project, resources, sizing and project timeline.
• Used BPA, Exchange calculator, and PowerShell to gather and assess metrics on the environment and calculate needs and scope.
• Used BPA, Exchange calculator, and PowerShell to calculate metrics to scale environment from three to five to accommodate expansion of users.
• Participated in Exchange project planning including transition, resources, timeline, and plan of action with team members and finalized plan with business management.
• Readied Microsoft Exchange 2010 environment for eventual coexistence by patching servers and applying updates.
• Exchange project management with responsibility for resolving issues, budget concerns, and auditing.
• Virtualization with Microsoft Hyper-V for Microsoft Exchange 2013 servers.
• Managed connection within server coexistence of messaging environment.
• Coordinated mailbox moves to Microsoft Exchange 2013 databases for users and ensured continued connectivity.
• Tested OWA, ActiveSync and protocol functionality for Exchange environments.
• Used JetStress Tool to test IOPS on the server.
• Used Remote Connectivity Analyzer to test mailbox connectivity, auto discover connectivity, etc.
• Used built-in message trace to find failed emails in Microsoft Exchange.
• Ensured users access to shared resources and calendaring.
• Coordinated and cutover name spacing for Exchange connections.
• Configured DAG configuration for Microsoft Exchange 2013 and distributed database copies.
• Used Symantec backup tool to schedule full and incremental backups.
• Coordinated load balancing effort for Microsoft Exchange CAS services with hardware load balancer.
• Continued support of Skype for Business deployment for IM, conferencing, A/V and telephony connectivity with integrated web services.

TECHNICAL SKILLS:

Office Environments: MS Office, Windows 98/2000/XP/7

Network Systems: Microsoft Server 2000/2003/2008/2012 , Exchange Server 2003/2007/2010/2013/ Office 365, Novell 3., Lync Server 2010/2013, Lotus Notes 8.5/9.0

Equipment: Pentium PCs, IBM, Compaq, Dell, HP, Laptops, Cisco VoIP telephony

Network Architecture & Topology: 10 BaseT, 100 BaseT, Ethernet, TCP/IP, IPX, T1

Software: Active Directory, DHCP, DNS, VPN, AppleTalk, Oracle,SAP, VMWare ESXi, VSphere

Utilities: Norton Anti-Virus, Ghost 2003, Proxy 3.0, RDP, PowerShell

Phone Support: Infortext, PBX, voice mail, auto dialers, Telecom

WORK EXPERIENCE:

Sr Exchange/Office 365 Collaboration Engineer

Confidential, Eagan, MN

Responsibilities:

• Installation of two ADFS servers, WAP server and reverse proxy server via Hyper-V.
• Resolved user post-migration issues
• Administered policies 7 days after each wave
• Helped in communication to users and FAQ documents
• Answered questions sent to the Office 365 Project Team mailbox
• Resolved any errors with Azure connect Sync tool
• Setup PowerShell licensing SKU in Office 365
• Configured MRM default policy for Prime
• Set the retention tags for this policy
• Disabled the user option to assign policy/tags to personal folders.
• Disabled Exchange ActiveSync for all users except to AD group members
• Setup Office 365 audits
• Assigned eDiscovery management role to Legal Team
• Set Litigation Holds for Legal Team
• Instructed Legal Team on case creations and to export messages
• Assigned GPO rights to Legal to view PST files
• After migration of waves, contacted users to view their Outlook options
• Created message classification for OWA
• Exportdc XML file to GPO team to enable classification to Outlook
• Deleted any phishing messages incidents
• Worked the ticket queues
• Attended core meeting twice a week on migration progress
• Helped in ADFS 2016 configuration
• Worked with Ascent team who was doing the migration with BinaryTree tool
• Worked with network team to resolve Outlook latency issue
• Configured custom policy for Skype for Business

Technologies Used: (Project tools, Versions, Scripting Tools, Third-Party Tools) BinaryTree, Powershell - Azure, Office 365, Exchange, Security and Compliance, Skype modules

Sr Collaboration Engineer

Confidential, Milwaukee, WI

Responsibilities:

• Installation of two ADFS servers, WAP server and reverse proxy server via Hyper-V.
• Setup and configuration of Windows Azure Active Sync server.
• Responsible for ensuring ports and urls for ADFS and Office 365 were open and addressed.
• Responsible for ensuring all Active Directory attributes and Dirsync containers were correct.
• Provisioned users to Office 365 through the use of powershell.
• Enabled RMS/IRM to align with company standards.
• Enabled DLP policies in Exchange online, SharePoint, and One drive.
• Imported Confidential transport rules in to JCI Federal tenant.
• Setup free/busy between Confidential tenant and JCI Federal tenant.
• Prepared and managed the testing of all scenarios prior to implementation.
• Utilized Dell Qwest tool for mailbox migrations
• Provided support for users after migration completed to resolve connectivity issues
• Assisted users with adding additional JCI Federal mailbox accounts to their outlook profiles

Exchange Engineer

Confidential, Milwaukee, WI

Responsibilities:

• Planned for migration to Office 365 by attending to network planning and performance tuning for Office 365
• Ran Best Practice Analyzer and PowerShell scripts for metrics on Exchange 2010 deployment.
• Troubleshot issues with DAG deployment and replication network traffic issues
• Ran ID Fix tool on AD deployment to ready structure for Office 365 deployment
• Installed updates for servers on premise and prepared for Hybrid deployment
• Deployed DirSync services for cross forest directory syncronization to mirror accounts between online and on-premises environments
• Deployed ADFS Servers for single sign-on functionality to allow users to be able to log on to Office 365 with their on-premises credentials
• Tested syncronization and authentication and troubelshot any issues that arose.
• Utilized hybrid deployment wizard to configure tenant account
• Created federation relationship with Office 365 and and registered domain
• Configured mail flow and modified DNS records
• Utilized PowerShell for batch moves to Office 365
• Monitored migration of batches using PowerShell and migration reporting
• Provided third level support which required the use of good communicative skills both written and verbal

Messaging Engineer

Confidential, Little Rock, AR

Responsibilities:

• Planned for deployment of Exhcange 2013 by gathering existing deployment metrics and using the Exchange calculator sheet for sizing
• Troubleshot ActiveSync and OWA issues with Exchange 2010
• Redistributed DAG databses to decrease server load
• Deployed Exchange 2013 servers in a virtualized environemnt
• All servers deployed on Windows 2012 server.
• Installed and configured Exhcange 2013 CAS/Mailbox servers
• Configured coexistence of Exchange 2010 and 2013 with legacy namespace
• Moved mailboxes to Exchange 2013 databses and performed tests
• Deployed DAG for Exchange 2013 and created additional databses
• Implemeted load balanced CAS server for highly available services
• Decommissioned legacy Exchange servers and tested to ensure successful migration of all services.
• Assisted in Lync 2013 support and deployment of additional services
• Deployed additional Lync Front End Server in a Pool configuration
• Deployed Mediation services on both Front End Servers
• Deployed Monitoring services and set up automatic reporting on a monthly basis

Exchange Administrator

Confidential, Rosemont, IL

Responsibilities:

• Ran scripts to monitor server and application health
• Monitored databse health and restructred databases copie sas needed
• Added additiona DAG server to group for increased perfomance and decreased load
• Utlized VMWare ESXi for virtual server builds
• Added additonal server to CASARRAY configuration
• Deployed alerts and trigger within SCOM for Exhcange monitoring
• Troiubleshot issues witgh IronPort mail flow traversal
• Used PowerShell scripts for gathering user metrics on mailbox sizes and folder item counts
• Created documentation of current infrastructure and updated as needed
• Administered new user mailboxes, shared mailboxes, distribution groups, and room mailboxes in Exchange/Office 365
• Troubleshot OWA and ActiveSync issues for end clients
• Assited with AD cleanup efforts to remove duplicates and depricated groups and accounts

Messaging Administrator

Confidential, Waukegan, IL

Responsibilities:

• Mainitained federation services with Office365
• Troubleshot free/busy information exchange between on premise and cloud users
• Created new mailboxes for users and initiated move requests to Office 365
• Conducted packet captures for netwrok traffic while troubleshooting ADFS and Dirsync issues
• Resynchronized Active Directory attributes with Office 365 as needed
• Integrate Exhcange 2010 with Lync Server 2010
• Resolved issues pertaining to Lync sign-on, functionality, and external connectivity
• Set policies for conferencing and user functionality for Lync 2010
• Assisted users in conference creation and hosting
• Disabled and purged prior employees from Lync Server
• Utlized PowerShell for Exchange and Lync administration
• Created dosumentation of Lync and Exchange environments

Messaging Administrator

Confidential, Elmhurst, IL

Responsibilities:

• Created, deployed, and configured Exchange 2007 Servers
• Migrated user mailboxes to Exhcange 2007 databses
• Set up high availability of databses by configuring clustering of Exchange mailbox servers
• Implemented CCR for redundancy of mailbox databases
• Deployed collocated Client Access and HUB servers
• Configured ActiveSync and OWA url for external connectivity
• Installed monitoring software agents on servers and set triggers
• Mainitained and monitored server resources and health
• Created user, shared and resource mailboxes as Exchange Administrator
• Implemented SPAM and filtering rules for email security in Exchange
• Decomissioned legacy servers after migration completion
• Deployed Lync 2010 Standard Edition for unified communications
• Dployed A/V, IM, and Monitoring services for Lync 2010
• Enabled users for Lync 2010 and assigned user policies
• Applied cerificates for services and verified functioanility
• Created Exchagne user accounts, groups, policies, and OU sas needed in Active Directory