SUMMARY:

• Tools Architect/Designer with 14 years of experience in IT, consulting, client service, managed service and professional services involving small to large scale Monitoring and alerting solution deployments.
• This experience ranges from operations and management to systems administration, support, installation, implementation, integration, customization, automation, solutions architecture, design and strategy to pre - sales consulting.
• Significant experience in optimization and transformation projects for SolarWinds, SCOM, IQSonar and BMC tools for clients in different domains. In depth knowledge of performance management, event management, discovery tools, configuration management and capacity monitoring with different layers of technology.
• I am competent at developing ideas and processes to fit the customers’ needs, leading on to integrating these elements together to create a working solution. I excel at thinking beyond the off the shelf product; creating tools and system integrations, to perfectly fit the customers own unique environments.

TECHNICAL SKILLS:

BMC: - BPPM, BMC patrol, SACM, Classic console, Patrol Console, BEM, Remedy ARS, IBRSD

SolarWinds: - NCM, NTA, NPM, SAM, SRM, VMAN, IVIM, VNQM, UnDP, Enterprise operations console and Failover Engine

SCOM: - SCOM 2012 R2, MP Author, MP Viewer, Override Explorer, SCOM console, Management servers, gateway, Web Console, Visual Studio, App Diagnostics and Advisor

Other Monitoring Tools: - Cacti and VRealize operations manager

Asset, discovery and mapping tools: - Lansweeper and IQSonar (IQExplore, IQReports, DataHub and Scanning engines)

DCIM and Capacity Management tools: - Raritan and Sumerian

ITSM tools: HP Service desk, Service Now, Peregrine, UniCenter, Remedy, LANDesk

APM tools: - TMART, AppDynamics, SolarWinds WPM

Reporting tools: - Crystal Report Designer reports, Infoview, Business Intelligence, Business Objects, BMC Report Engine/Report Foundation, SolarWinds report writer, SQL server reporting services

Database: - Oracle, SQL, Sybase, Data Warehouse

Scripting Languages: - Master rule language, Patrol scripting language, SQL scripting, Batch Scripting, Visual Basic, PowerShell, Perl and SolarWinds Query language

Unix: - Solaris and Linux

Windows: - 2003, 2008, 2008 R2, 2012, 2012 R2 and 2016

Network: - F5, WLC, UPS, Routers, Switches, Firewalls, Interfaces

Protocols: - SNMP, SSH, WMI, UDP, TCP, Syslog, FTP, HTTP, IMAP, SMTP

WORK EXPERIENCE:

Confidential

Senior Tools Design Engineer

Responsibilities:

• Lead for the tools team during transition of SolarWinds operations and Engineering activities to Cognizant
• Single point of contact for any operational issues during go-live and operational phase
• Involved in building complex dashboards for SolarWinds
• Managed disaster recovery planning and implementation for SolarWinds system
• Managed High Availability planning and implementation using SolarWinds Failover Engine
• Provided operational support for SolarWinds enterprise operations console
• Led the planning and strategy discussions to migrate to the new version of SolarWinds
• Upgraded SolarWinds to new version including all modules, HA component and EOC
• Automated solutions where manual runbooks were being used by the IT operations
• Integrated SolarWinds with Service Now
• Lead for the tools team for SCOM operations and Engineering activities
• Used PowerShell, VB scripts and Authoring tools to tune SCOM management systems.
• Developed monitors, rules and performed discoveries, diagnostic and recovery tasks
• Provided assistance with the development of SCOM dashboards, custom views, management pack authoring and customization.
• Created .NET monitoring for clients to identify critical performance events and application errors via APM
• Testing, documentation and implementation of SCOM patches, service packs and cumulative update rollups.
• Designed, documented, developed and tested MPs adhering to a strict MP Lifecycle and change management methodology
• Migrated SCOM 2012 R2 to SCOM 2016 including addition of SQL AlwaysOn and VSphere SRM for disaster recovery purpose.
• Demonstrated ability to match technical solutions with customer business requirements
• Worked with Microsoft support to resolve any critical issues with SCOM monitoring.
• Worked on Architecture, High level design document and implemented IQSonar Discovery tool
• Installed the complete solution including DataHub, Scanning engines, reporting and IQExplore
• Integrated IQSonar with CMDB for service now
• Implemented scanning solution for faster discovery and scanning process
• Worked with various support teams to identify targets for scanning and credentials usage
• Worked with vendor for any operational issues with the product
• Worked on import of Scanning data into the DataHub/Data warehouse

Confidential

Technical Architect/SolarWinds Monitoring Consultant

Responsibilities:

• Developed high level architecture for monitoring solutions as per client’s requirements
• Developed detailed implementation plan
• Provided cost estimates for the implementation
• Lead configuration and implementation of the monitoring solution
• Worked with client to prepare business case including timelines and cost for monitoring solution delivery
• Performed Options Analysis and Roadmap for tools used in an Enterprise
• Lead transformation and Optimisation activities for ESM tools
• Provided statement of work involving work streams/tasks after assessment of the current tools and state of monitoring
• Provided assistance in bids for Enterprise systems management and monitoring solutions
• Lead transformation/project meetings with client
• Prepared Statement of Work, Proof of concept, presentations, strategic roadmap reference and Technical design documents
• Held functional and Non-functional business requirements workshops
• Involved in system integration activities with CMDB and ITSM toolset
• Involved in product customisation and development activities involving backend scripting

Confidential

• Roadmap/analysis of Enterprise service management tools within the estate and came up with recommendations and different tooling options. Options Analysis included Nagios, SolarWinds, SCOM, WhatsUpGold, OpsView, Op5 Monitor and Net Crunch
• Implemented monitoring for network, server, database, storage, Application and VMware environment using relevant modules for SolarWinds.
• Configured Net Flow using NTA module and worked on configuration management, templates, scheduled jobs for configuration backup using NCM module
• Built custom SAM templates to monitor applications like Exchange, AD, SQL, IIS.
• Prepared a business case and statement of work for the integration, LANDesk was then integrated with SolarWinds.
• Lansweeper was implemented as an IT asset Management solution
• Prepared a proof of concept, business case and statement of work for the integration
• Build custom dashboards for business visibility into overall state of the infrastructure through just one simple traffic-light dashboard. Green, yellow, red
• Built dashboards as per requirement from remote Security operations center
• Worked on automation tasks to reduce downtime, service impact and manual effort.
• Used different Scripting languages to form dashboards and setup automation activities
• Prepared custom performance, capacity and configuration reports not available OOB to support service management and SLA compliance, policy management etc.

Confidential

• Assessment involved gap analysis, recommendations, requirement gathering, future objectives and timelines documented and presented to client.
• SolarWinds was implemented using the latest version for the modules.
• Network Monitoring included UPS, FC Switches, Brocade Switches, Palo Alto and Barracuda Firewalls, F5, Meru WLC’s, Neoteris UAC’s, routers, configuration management using NCM, custom UnDP pollers for UPS, Cisco devices, traffic flow monitored using NTA.
• Prepared a business case and statement of work for the integration, integrated Service Now with SolarWinds
• RAG status, custom Alert dashboard, network diagrams built based on clients requirements
• Used NetPath to build network diagrams
• Worked on automation activities and remote actions to reduce downtime, service impact and manual effort.
• Used SWQL, SQL, HTML, VBScript, PowerShell, SSH and other languages/protocols to form dashboards, setup automation and support BAU activities.

Confidential

BMC Monitoring Tool Designer

Responsibilities:

• Worked with third party to design custom workflows and integrate events from BPPM to Remedy.
• As a part of the integration, a custom workflow was designed at both Remedy and BPPM.
• Lead the planning and strategy discussions to migrate to the new version of BPPM
• Complete architecture was designed and implemented globally across 4 different regions
• Prepared use case to identify the gaps and worked on building custom modules to fill those gaps
• Formulated the design for integration with various toolsets including BMC and other vendors
• Design and deployment of policies and packages using central monitoring system
• Installed Patrol Agents, BPPM, and Integration Service to monitor Infrastructure
• Configured SNMP Adapter configuration Manager and BPPM event adapters to receive SNMP traps from custom scripts, Kiwi Syslog, SAN, ESX, Dell Open Manager and OEM
• Used export/import of policies and precedence to form a list of policies based on the environment and type of application being monitored
• Developed custom knowledge modules using PSL scripting and integrated it with CMA for a user friendly interface using PCIG utility
• Few bespoke monitors included monitoring of Firewall/switches and JVM using SNMP.
• Involved in scope and design for BPPM external reporting deployment using SQL database, this included the report engine and reporting foundation.
• SAP Business Objects Enterprise was deployed as the host for ProactiveNet Server to administer and publish reports.
• Design templates for impact/event/performance reports.
• Involved in TM ART Deployment and Integration with ProactiveNet
• Support the setup and maintenance of projects and monitors in TM ART
• Involved with automation tasks e.g. auto downtime scheduling in the monitoring system during patching or maintenance.
• Involved in BMC Beta testing for BPPM 9 and Reporting
• Involved in AMIGO program with BMC for BPPM 9.5

Confidential

Technical Support Operations - DataCentre

Responsibilities:

• Roles during this period included Operations activities involved in DataCentre