SUMMARY:

Seeking to enter an Information Technology position that will utilize and strengthen my computer knowledge and management skills .

COMPUTER RELATED SKILLS:

• Windows 3.1/95/98/ME
• Windows NT/2000 Pro/XP Pro/7/8/10
• Windows 2000 Server
• Windows 2000 Advanced Server
• Windows 2003 Server
• Windows 2003 Enterprise Server
• Windows 2016 Server
• OS2
• Linux/Unix
• Ubuntu
• Windows Active Directory
• Windows Network Infrastructure
• Designing Windows Security
• Designing Windows Active Directory
• Windows Exchange Server
• Windows SQL Server
• SMS 2.0/2003
• Confidential Office Suite
• Access
• Excel
• Word
• PowerPoint
• Lotus Notes 5, 6.5.1
• Adobe Illustrator CS6
• Adobe Photoshop CS6
• C / C++
• HTML / CSS
• JavaScript
• PHP
• Java
• Visual Basic
• Dreamweaver
• Netbeans
• Eclipse
• Visual Studio
• Internet Explorer
• Edge
• Chrome
• Mozilla
• Safari
• Confidential Outlook
• Lotus Notes
• Business Writing
• Technical Writing
• Training Documentation

PROJECT EXPERIENCE:

Confidential, Farmington, MO

Network Admin / Software Developer / Video Specialist

Responsibilities:

• Planned for all networking needs to implement a closed network television station
• Developed software for tracking and scheduling
• Developed auto generated slide applications for PowerPoint inserts
• Created show premises and developed to a viewable product
• Recorded and edited video played on the station
• Developed graphics for use with Adobe Master Suite using Blender, Photoshop CS5, and Illustrator CS5

Confidential, St Louis , MO

IT Specialist / Web Developer

Responsibilities:

• Designed and implemented company website which contains management tools for hosted Databases
• Provided graphic art services to create logos for small businesses
• Developed small business websites using Javascript, Ajax, PHP, and MySQL for small businesses
• Provided network support for Yoga Six studios in the St Louis, MO area
• Designed from scratch a web site for Haley Auto Sales with Database inventory
• Designed logo for Beautiful Junk in St Charles, MO
• Created a virtual network with Windows Server 2016 as DC and Windows 10 client using Active Directory
• Created an eCommerce site using Wordpress

Confidential, St. Louis, MO

Small Business Owner

Responsibilities:

• Provided Remote PC Support to clients
• Install and setup of small office networks
• Provided an image back up service using DriveImage XML
• Developed and maintained websites for both clients and company in PHP, HTML, and JavaScript
• Created MySQL driven websites
• Designed and implemented Access Database Applications
• Provided Videography and Photography services to clients
• Used Adobe Creative suite to provide clients with the desired video or photo product
• Managed business finances and records
• Managed contractors when needed to cover an event
• Created materials for advertising and product demonstration
• Created and maintained a website for the small business

Networking Specialist

Confidential, St. Louis, MO

Responsibilities:

• Provided Tier 3 support
• Managed and updated AD profiles
• Managed and updated Exchange mailbox profiles
• Migrated Blackberry profiles from one server to another
• Provided remote desktop support via VNC
• Deployed software packages through Citrix and ManageSoft deployment software
• Provided desktop support
• Deployed POS clients
• Appointed team lead over hardware deployment team
• Coordinated efforts between Confidential, Dell, and MasterCard
• Contacted end users for hardware replacement
• Backed up user data and transferred to new PC or notebook
• Installed needed software
• Kept up to date reports for end of week totals
• Created installation instructions with screen shots for packagers
• Researched unknown software functionality and purpose
• Contacted users to verify use of unknown software
• Created ISO’ Confidential of software CD’ Confidential
• Used Citrix clients for Netware resources
• Worked with subject matter experts in gathering requirements for software and functionality
• Used VPC’ Confidential to install and test software
• Created test plans to verify software works after packaging
• Tested packaged software within Wise Package Studio
• Performed inventory of Confidential housed equipment
• Deployed new terminals to Fireman’ Confidential Insurance
• Organized replacement of current users terminals
• Provided support for returning students with connectivity issues
• Updated campus and clinical computers with up to date antivirus software
• Installed needed service packs and security patches on SLU computers
• Installed Zenworks Patch Link modifying the Host file where needed
• Provided support for returning students with connectivity issues
• Completed change over project single handedly
• Converted workgroup to domain
• Setup Outlook 2003 on each machine
• Converted Email from other formats to Outlook 2003 format
• Setup up Blackberries and software to work with the Exchange server
• Provided Active Directory support
• Managed Active Directory user and computer accounts
• Resolved PC and notebook issues
• Updated software as needed with each system
• Created base images and established practice to use with rebuilds
• Established documentation system for each computer
• Offered suggestions for infrastructure design and implementation
• Created documentation and training materials

Networking Specialist

Confidential, St. Louis, MO

Responsibilities:

• Provided helpdesk / desktop support
• Provided both local and remote user support
• Used tools such as Netmeeting to remote into users outside the LAN
• Helped establish behavior of keeping documentation in a centralized place
• Reviewed and offered suggestions on written materials
• Created training presentations for users
• Worked on establishing a Lotus Notes Database to hold all helpdesk documentation
• Managed the content of all materials in the Database
• Provided end users step by step documentation on the intranet for self help
• Urged ticket writing behavior for justification of the helpdesk
• Wrote procedural documentation for the helpdesk
• Created a Lotus Notes Overview training seminar
• Created a New Employee IT Overview training seminar
• Created a Network Usage training seminar

Networking Specialist

Confidential, St. Louis, MO

Responsibilities:

• Provided helpdesk / desktop support
• Established a working bench area for repairs and builds
• Created builds for use as a standard build for the company
• Used Ghost V9 to implement builds
• Created a centralized location for all builds for network implementation
• Organized the data center
• Researched software and hardware for possible implementation to replace out of date software or hardware

Networking Specialist

Confidential, St. Louis, MO

Responsibilities:

• Aided returning students and faculty in establishing connectivity to the campus network
• Worked with both LAN and Wireless networks
• Provided support for PC’ Confidential running Windows XP, Windows 2000, and Windows 98
• Used tools such as Adaware and Spybot for spy ware removal
• Tracked and updated work tickets in Remedy software
• Researched software installation and uninstall issues

Networking Specialist

Confidential, St. Louis, MO

Responsibilities:

• Lead technician for Enterprise Car Rental rollout
• Installed new Cisco switch
• Removed old terminal technology
• Installed new thin client PC’ Confidential
• Set up replacement contract and document printers
• Performed cleanup and tracking of old equipment
• Supported over 700 remote sites
• Kept accurate tickets in Magic ticket tracking software
• Provided support for computers running Windows XP and Windows 98
• Provided support for Tungsten E, IIIc, and IIIxe Palms
• Provided support for Blackberry users
• Supported Cisco VPN connection Software
• Worked with user ID’ Confidential in an Active Directory environment
• Supported Confidential Office 2000 and 2003
• Supported Exchange Web Email
• Provided remote support for user via the phone and Net Meeting and PCAnywhere into the computer
• Maintained accurate shipping records when sending out replacement equipment
• Supported Hayes and Robotics modems
• Used Scout Sync software to monitor Palm activity
• Arranged warranty replacement for damaged equipment
• Established network connectivity on students personal computers
• Installed or updated antivirus software
• Performed minor troubleshooting on Windows 95, 98, NT, 2000, and XP computers
• Updated computers with Confidential patches
• Installed and ran Adaware on students computers
• Installed and ran Spybot on students computers
• Replaced POS terminals at Sears
• Replaced POS terminals at Gap for Women
• Replaced POS terminals at Gap Kids and Gap Babies
• Replaced POS terminals at Gap Outlet
• Replaced POS terminals at Banana Republic
• Replaced POS terminals at Old Navy
• Resigned existing terminals when necessary
• Ran cabling through limited space and tested connectivity of existing connections
• Set up POS ID’ Confidential
• Calibrated scanners and touch screen monitors
• Aided in testing equipment with store representative
• Monitored four experimental computer carts
• Interacted with nurses taking surveys on their experiences with the carts
• Performed troubleshooting when there was loss of wireless connection or other problems
• Documented all results

Networking Specialist

Confidential, St. Louis, MO

Responsibilities:

• Team lead over Windows XP project
• Backed up user data off Windows NT computers
• Installed custom Windows XP image
• Recovered user data to the computer

Networking Specialist

Confidential, St. Louis, MO

Responsibilities:

• Provided advice on current documentation for migration procedures
• Migrated Windows NT, 2000, and XP pc’ Confidential from one domain to another
• Updated software and Windows
• Established mapped connections for home space and group drives
• Setup of Confidential Outlook 2000 and XP with Exchange server

Technical Support Specialist

Confidential, St. Louis, MO

Responsibilities:

• Participated in the 2004 Desktop Refresh Project process
• Designed, implemented, and maintained an Access database for testing defect tracking for the Desktop Refresh 2004 project
• Aided in designing testing procedures for the Windows XP and Windows 2000 software testing
• Tested installation and uninstallation of software updates and applications
• Coordinated scheduling with Software Matter Experts
• Used SMS 2.0 and SMS 2003 for software deployment
• Reimaged test pc’ Confidential as needed using ghost
• Participated in the Unit Testing project for Java applications
• Assisted in developing the test plan for Unit Testing
• Used JTest to test Java classes and methods for coding standards
• Reviewed Java code manually using WSAD for Anheiser Busch coding standards

Networking Specialist

Confidential, St. Louis, MO

Responsibilities:

• Continued to provide level 2 desktop support for Bank of America Offices and Branches
• Completed new pc images of Windows 2000 and NT
• Pulled needed software and fixes from the intranet
• Setup and restored VPN software on client computers
• Remapped shared and home space drives from local servers to clients
• Trouble shot VPN connections over a DSL or cable modem connection
• Repaired Printers and Teller stations using salvaged functional equipment
• Completed several equipment moves successfully as project lead
• Setup OS2 servers, Merlyn platforms, and teller terminals for branch installs
• Maintained up to date ticket logs
• Coordinated with other Confidential &A staff to meet ticket closure deadlines
• Persistently kept a 90%+ ticket closure ratio

Networking Specialist

Confidential, St. Louis, MO

Responsibilities:

• Developed Access database with interface for ticket tracking
• Installed PC images using ghost
• Identified the business and technical needs and requirements for the software image installations
• Prepared installs and set up procedures then completed installs as directed from the install procedure
• Tested software images installations before release
• Provided documentation of the installations procedure
• Analyzed and identified issues related to the application image installations and tracked any defects and resolved the issue
• Cross tested completed builds
• Completed new Windows 2000 builds for ghost server
• Added computers to the active directory domain
• Trouble shot computer connectivity issues
• Setup Lotus Notes
• Installed needed software upgrades
• Completed the backload of orders

Networking Specialist

Confidential, St. Louis, MO

Responsibilities:

• Provided desktop support for Bank of America Offices and Branches
• Reestablished mapped network drives and printers on repaired or relocated systems
• Resolved issues with Confidential ThinkPad’ Confidential running Windows NT and Windows 2000
• Verified and updated virus software as needed on Windows 2000 Advanced Server
• Established and supported RAS software
• Set up Confidential Outlook to work with the Exchange server
• Provided Lexmark laser printer support
• Re - imaged teller unit computers from server
• Re-imaged computers as needed then, reestablished them on the network
• Appointed Project Lead over a project consisting of a series of moves
• Attended training on Lexmark laser printers, Operating systems, OS2 platforms, OS2 servers, and teller stations

Computer Technician

Confidential, St. Louis, MO

Responsibilities:

• Prepared computer workstations for shipment to new office location
• Reassembled computer workstations in new location
• Reset computer functionality and established connection to the network
• Mapped network printers and hard drives to computer workstations
• Re-imaged computers using Confidential
• Used Windows NT and Shoc Deckterm terminals to monitor satellite activity
• Regularly check satellite equipment and modems for failing indicators
• Monitored pages for software and satellite failure
• Corrected software issues following directions from on call staff
• Completed daily reports and logs tracking satellite issues using Applix software
• Practiced self-management while working over night
• Provided proactive phone support for distributors on the web site
• Provided software support for Confidential Internet Explorer and Netscape
• Assisted in providing technical support for Confidential Thimkpads 600e
• Worked with Confidential in replacing needed parts with a warranty
• Wrote and sent Service Bulletins informing distributors of news and updates on the web site
• Used MacPac tools to verify orders placed through the web site
• Designed and built a database in Confidential Access for escalation and distributor information reports
• Designed Visual Basic menus in Confidential Access for ease of database use
• Designed various Report Views on the Projec Trac Database
• Created Projec Trac Tickets on every issue coming through the desk to determine how many distributors each issue is affecting
• Tested new enhancements to the web site for functionality
• Researched new software for helpdesk call tracking
• Researched technical error messages that occurred over on the web page and determined their solution
• Managed web page access to distributors
• Trained new help desk members on the web site, Projec Trac, and Lotus Notes
• Replaced existing hub with new hub hardware for register terminals
• Installed a hub for server and router use
• Established shared files on the server for notebook access
• Installation of new ISP software for the server and notebook computer
• Set up of IP addresses for the server and notebook computer
• Disabling and removal of unneeded software on the server
• Installation of Windows NT 4.0 option pack
• Established and supported OS/2 and Windows NT workstation computer terminals on a Ethernet network
• Setup and supported BankPro Software for users
• Setup and supported Lotus Notes on both OS/2 and Windows NT systems
• Set up Teller stations for BankPro

Assistant Manager

Confidential, Florissant, MO

Responsibilities:

• Supervised 14 customer service representatives
• Training of customer service representatives on proprietary software
• Rebuilt malfunctioning proprietors computers for use
• Assisted in establishing new terminals on an Ethernet Network
• Maintained Hewlett-Packard Hp4 Laser printer for store
• Completed computer inventory reports weekly
• Custom installation of Confidential Windows operating software to fit users needs
• Custom installation of Confidential Office software to fit users needs
• Supported Windows 3.1, Windows 95, and Windows 98 operating software
• Effectively designed and constructed Confidential clone personal computer systems
• Hardware installation such as hard drives, CD ROMs, video and audio cards, modems, and memory upgrades
• Provided phone support for clientele on Confidential clone personal computers hardware and Confidential software
• Researched errors and problems on the Internet and implemented the solutions

Computer Product Specialist

Confidential, Florissant, MO

Responsibilities:

• Employee of the Month April 95
• Supervised a department of over 20 representatives
• Assisted in opening 2 new locations
• Provided phone support for consumers on Confidential compatible and Apple/Mac personal computer hardware and software
• Analyzed, assessed, then resolved problems dealing with Confidential Windows software and computer hardware
• Supported Windows 3.1 and Windows 95 operating software
• Maintained over 20 in store computers, both Confidential compatible and Apple/Mac
• Developed system diagrams to display to consumers items needed for various video and computer systems
• Consulted on hardware and software needs to suite that customer’ Confidential needs