SUMMARY:

• Dedicated Network Analyst responsible for implementing, enhancing, and supporting global initiatives
• Works well in a group setting or independently with minimal supervision
• Strong interpersonal skills with an uncompromising work ethic
• Exceptional analytical and relationship building skills, particularly helpful in supporting internal customers
• Able to analyze, diagnose, and troubleshoot complex issues in a timely manner

KNOWLEDGE OF:

Microsoft Windows (XP, Vista, 7, 8.1, 10), Microsoft Server 2008, 2008 R2, 2012, 2012 R2, Dell PowerEdge (610/620/710/720 ), Open Manage, iDrac, Dell PERC H310/710/810, HP ProLiant DL160, DL360, DL380, HP Controller P410, Visio, Word, Excel, Outlook, Exchange, Power Point, Active Directory, Group Policy, Ubuntu, Linux Mint, CentOS, Red Hat, Kali, Cisco Switches (2950/2960/3550/3560/3750 ), Cisco Routers (2800/2900/2600/3745/7200 ), Cisco Confidential 5505, 5510, Cisco AnyConnect, ASDM, Cisco Configuration Professional (CCP), Cisco Meraki Security Appliance MX100, MX84, MX 64, Cisco Meraki Wireless MR18, MR26, Cisco Meraki Switch MS220, AVPN, AT&T VPN Gateway (8200/8300), Kiwi, Tenable, SecurityCenter, Log Correlation Engine, Passive Vulnerability Scanner, Nessus, Splunk, WireShark, VMWare 5.1, 5.5, VMWare Player, VSphere, Robocopy, IPAM, TCP/IP, UDP, DNS, DHCP, NAT, PAT, FTP, SFTP, TFTP, SSH, Telnet, RDP, VNC, Putty, Tera Term, SecureCRT, VLAN, WhatsUp Gold (WUG), NTP, LDAP, ARP, ICMP, CDP, HDLC, WLAN, PPTP, VRRP, GLBP, HSRP, EtherChannel, PAgP, LACP, PPP, Point - to-Multipoint, STP, RSTP, PVST, L2TP, IPSec, GRE, ACL, PoE, Frame Relay, EIGRP, OSPF, RIP(v1,v2), FootPrints, OSTicket, Wombat Security Awareness, Dell Kace, WSUS

PROFESSIONAL EXPERIENCE:

Confidential, Duluth, GA

Network Operations Center Engineer

Responsibilities:

• High Availability Network Configurations and Trouble Shooting (HSRP, VRRP)
• Circuit Turn Ups/Support (Broadband, DSL, Cellular, E10, T1)
• Cisco Meraki Appliance Deployment and Management
• Remote Cisco Router Implementation and Support (Cisco 861, 8921, 1841, 1941, 2921)
• Remote Cisco Switch Implementation and Support (Cisco 2950, 2960, 3550, 3560, 3750)
• Cisco Confidential Configuration and Support (Cisco Confidential 5505, 5510, 5515x)
• Working technical knowledge of current network hardware, protocols and Internet standards including excellent hardware troubleshooting experience
• Managing, supporting and deploying multi - vendor network infrastructures
• Ensured SLA's are achieved and client expectations are exceeded
• Supporting customer networks from banks to multiple high profile retail chains
• Interfaced directly with service providers, customers, field technicians, service contractors, and field service coordinators to troubleshoot and resolve network-related issues
• Served as liaison between various support groups during system outages, and worked with third party vendors or service providers to remediate outage issues
• Monitoring network devices to proactively resolve issues to reduce or prevent downtime
• Excellent time management and organizational skills
• Ability to handle multiple concurrent tasks and projects with minimal supervision
• Assisting remote customers with trouble shooting connectivity issues
• Solve complex issues with customers that have little to no IT knowledge
• Ability to multitask and work multiple issues at once

Confidential, Sugar Hill, GA

Network Consultant

Responsibilities:

• Cisco Meraki Security Appliance Deployment
• Cisco Route Implementation and Support
• Wireless Access Upgrade
• Routing Protocols: RIP (v1,v2), EIGRP, OSPF
• Configuration and Maintenance of Cisco Confidential 5505/5510 Firewall, Cisco Routers, Cisco Switches
• Meraki cloud transition yielding major cost savings displacing costly MPLS and Metro Ethernet circuits
• Replaced outdated wireless access with a cloud based solution, Open-Mesh
• Reduced routing table entries by eliminating outdated unused routes
• In the process of creating a single routing domain by combining the current EIGRP and OSPF configuration

Confidential, Pittsburgh, PA

Network Administrator

Responsibilities:

• VPN Configuration, Site-to-Site, Remote Access
• DMZ Design and Implementation
• Cisco Switching Concepts: VLAN, Dot1Q, ISL
• MS Server 2008, 2012 Deployment and Configuration
• VMWare ESXi 5.1, 5.5 Server Deployment
• SQL 2008 R2 Database Permissions and Maintenance
• Working Knowledge of FTP, SFTP
• RAID (0, 1, 5, 1+0)
• 24X7 On Call Support
• Introduce new cloud based wireless networking standard, Open-Mesh
• Simplified connectivity from head office to the datacenter by implementing a site-to-site VPN, eliminating the need for remote access VPN connections
• Established a guest VLAN to eliminate unauthorized/unmanaged access to production LAN
• Streamlined client SFTP file transfer process by introducing SSH Public Key Authentication in a Linux environment
• Oversee database and server backups, monitor batch processes, and modify Task Scheduler schedule when required
• Troubleshooting IP address conflict after hours to ensure user connectivity for the following business day
• Administered and Maintained Desktop Computers, Laptop Computers, and Network Printers

Confidential, Township, PA

Global Network Analyst

Responsibilities:

• Implementation, Execution, and Oversight of Confidential ’s Web Filters
• Cisco VLAN Implementation and support
• Routing Protocols EIGRP, OSPF
• Configuration and Maintenance of Cisco Confidential 5505/5510 Firewall, Cisco 2960, 3560, 3750 switches, Cisco Meraki Security Appliance MX100, MX84, MX64
• Vulnerability Management Design, Implementation, and Maintenance, Tenable Security Suite
• SIEM Reporting, Alerting, and Dashboards
• Global Cybersecurity Awareness Program
• Active Directory Audit
• Trusted Global Network Analyst singled out as top performer
• Standardized web filter rules across 60 sites globally
• Dramatically decreased bandwidth usage by virtue of Web Filter implementation
• Global mandatory cyber security training - 6 core languages
• Vulnerability Management global remediation workflow process
• 3rd party vendor vetting process
• Design and implementation of Cybersecurity intranet site