SUMMARY:

A results - driven IT professional with extensive experience in the engineering, administration, and support of information systems infrastructures. In-depth experience in the implementation, analysis, optimization, troubleshooting, and documentation of LAN/WAN network systems. Strong “hands on” technical knowledge and experience working in diverse dynamic IT environments. Proven ability to lead and motivate project teams to ensure success of deliverables. Track record for diagnosing complex problems and consistently delivering effective solutions.

PROFESSIONAL EXPERIENCE:

Confidential,Texarkana,TX

Senior Network Engineer

• Senior member of the Central Region LAN Management Team providing expertise in LAN, WAN, Wireless, and monitoring capacities.
• Provide guidance and supervision to junior and mid-level network engineers and helpdesk specialists onsite providing 24/7/365 support.
• Identify high level design requirements for the backbone to include redundancy, maintainability and disaster recovery requirements.
• Identify the detailed design requirements for the backbone to include server locations, user locations, projected traffic flows between devices, layer three devices and layer four protocols.
• Design, implement, and sustain solutions to include the following: overall topology, layer two design, trunking, speeds; node addressing, server addressing, QoS, switchport level access controls and notification, streaming video IP protocols, wireless LAN, IPv6 assessment and integration plan. 802.1x, DNS/DHCP appliances.
• Install, configure and maintain enterprise network infrastructure devices Enterasys, Brocade, and/or Cisco Catalyst and Nexus network hardware and software.
• Utilize admin tools INFOBLOX Grid Manager, Pulse Secure IC Series Unified Access Control Appliance, Great Bay Beacon Server, Cisco Access Control Servers (ACS), Cisco Prime, Wireless Controllers and access points, Network sniffer technologies, including WildPackets, OmniPeek, NetScout InfiniStream, Network Management Software, including HPE Network Automation (NA), HPE Network Node Manager, (NMNi), Concord eHealth, RedSeal, NetSight, Wildpackets, Solarwinds/Orion, SecureCRT.
• Administer, troubleshoot, and maintain IPv6 and IPv4 (TCP, UDP, ICMP, IGMP, ARP, AH, ESP, VRRP) IEEE Standards: 802.1x, 802.1Q, 802.1s, 802.1D, 802.1W, 802.1ax, 802.3, 802.11, Authentication, Authorization, and Accounting Protocols, including TACACS+ and RADIUS.

Confidential

Information Management Associate

• Responsible for operations of the communications system which supports the Consulate’s ClassNet servers.
• Administered and operate classified and unclassified telecommunications network equipment, including cryptographic equipment, multiplexers, modems, routers, switches and satellite equipment.
• Responsible for Embassy’s network management.
• Installed, operated and maintained new hardware and software applications.
• Designed and implemented LAN and WAN network systems devices to include wire management of CAT5 cables, deploy multi-mode fiber across the classified infrastructure terminated with ST, SC, LC, and MTRJ connectors. Administer Cisco 2960 switches on the unclassified network; Catalyst 3750 and TACLANE encryptors on the classified network.
• Managed the classified pouch and Integrated Logistics Management System (ILMS) electronic pouch receipt system.
• Provided hardware and software installation, configuration, maintenance and disaster recovery.
• Ensured that IT operations comply with Department of State and federal government operating and security policies and practices.
• Trained users in the use of new software applications, providing guidance and assistance with new or amended information technology-related policies and procedures.

Confidential

Consular Assistant

• Biometric collection and verification with up to 600 finger scans daily, assisting with drafting Security Advisory Opinions, and assisting with scheduling expedited appointments.
• Perform professional level consular duties with some public contact, including visa, passport and citizenship, and special consular services, but excluding adjudication of visa and passport applications.
• Assisting Fraud Prevention Unit with communications inventory, Sharepoint website administration to include FPU newsletter, adding trends and assisting Consular with quick reference guides for information technology adjudications. Review English version of the local Indian newspapers for local arrests, visa mill reports, and any American related articles.

Confidential,Minneapolis,MN

Network Engineer

• Support Juniper MX Firewalls, Cisco and 100+ Alcatel Lucent 7750 core routers throughout the US.
• Interface with internal departments, outside vendors, carriers, and customers on complex issues.
• Troubleshoot IPv4/v6, IPSEC, MPLS, VPLS, VPRN services.
• Resolve OSPF and BGP peering issues with all nodes.
• Utilize Alcatel Service Aware Manager (SAM) 5620 for node monitoring, reporting, provisioning and config backups.
• Add/Remove Whitelist and IP Block requests.
• Handle transitions, cutovers, and site turn-ups of 120+ sites.
• Facilitate Carrier/FOPS technician dispatching for trouble circuits and site issues.
• Provide customer notifications for maintenance and outages.
• Ensure Out-of-Band POTS connectivity in the event of down or problem circuits.
• Provide testing for latency, packet loss, flapping, and bouncing issues.
• Resolve Netcool ticket handling with Remedy for all current and elevated issues.

Confidential,MD

IT Specialist (Customer Support)

• Delivered Tier II and III client and infrastructure support for 1200+ customers in a 24/7 mission critical operations environment.
• Mid level duties: deployed and replaced Cisco and Nortel 5510/5520 distribution switches across Nortel Passport 8010 core infrastructure for baseline and standardization.
• Deployed Aruba Wireless LAN/WAN solution to allow maintenance to connect to telecommunication services while out in the field working on planes.
• Directed the installation of current CAT 6 copper wire and multi-mode fiber to data racks for the installation of new virtualization host severs.
• Utilized Splunk to monitor baseline port statistics and analysis.
• Deployed VoIP devices to standardize new technology across the base.
• Configured IP address space, VLANs, ACLs, DHCP, cabling/wiring and troubleshooting Layer 2,3 connection errors.
• Administered LAN consisting of 1100+ workstations and laptops running Operating Systems (OS) spanning from Vista, Windows7, Server 2003 and 2008.
• Maintained Storage Area Network (SAN) backup routine and data disaster recovery program.
• Deployed and maintained server farm consisting of physical and vSphere virtual appliances.
• Conducted vulnerability assessment test with management applications to enforce security policies to adhere to organizational standard procedures and overall health of the network.
• Utilized SCCM to deploy updates, hotfixes, and service packs as directed by DISA specifications.
• Monitored and optimized network performance.
• Maintained network and facility configuration, migration, and upgrade plans.
• Prepared and upgraded network maps and facility equipment listings.

Confidential,Washington,DC

Network Administrator

• nagement (IRM).
• Deployed and configured Cisco 2800 routers and 2960 switches for LAN/WAN backbone infrastructure.
• Troubleshot and resolved Layer 2 and 3 networking issues.
• Delivered Tier I, II and III support to traveling staff as well as 450+ static clients at five locations.
• Scheduled and executed tier service support through the Remedy Service Help Desk environment to track Incident, Problem, and Change Management.
• Budgeted and purchased 90% of all computer hardware and software for supported sites.
• Attended bi-weekly technical telecom discussions to interchange regional network changes, recommendations, and problem/fix resolutions.
• Responsible for conducting in-depth research studies of new technology and communicating highly technical issues to both technical and non-technical individuals and groups across diverse and disparate agencies.
• Utilized MS Active Directory to maintain users, groups, organizational unites, GPOs, and VB Scripts.
• Responsible for 500+ workstations and laptops running Operating Systems (OS) spanning from DOS, Windows NT, 2000, and XP.
• Administered 15 Windows 2003 and 2008 throughout the support area.
• Maintained onsite and offsite data backup processes, utilizing VERITAS Backup Exec Managed projects to upgrade million dollar infrastructures to a more robust configuration.
• Trained users and management on the usage of e-mail, telecommunications, networking systems, and computer security measures.
• Project Manager for multi-million dollar infrastructure refresh project for Andrews Airforce Base, Washington National Airport, Baltimore Washington Airport, and Dulles International Airport. These projects involved the capacity and design overhaul of the IT infrastructure resulting in increased network capacity, improved system response time, and customer use satisfaction. Developed statements of work (SOW) for the deliverables, purchasing, and deployment of hundreds of CAT 6 copper wire drops, Cisco Catalyst 2950/2960 switches and 6500 backbone devices, Cisco ASA firewall, Cisco 3800 routers, single and multi-mode fiber, and SC LC fiber patch cable.