Lead Network Operations Engineer Resume Blacksburg, VA - Hire IT People

SUMMARY:

Provide vendor specific or agnostic solutions to both small and enterprise level clients.
Provide comprehensive technical support to clients in a variety of infrastructure settings.

SKILLS:

Team Leadership
Confidential, Meraki, Fortigate, Brocade, Palo Alto, Checkpoint, and Juniper routers, switches, and firewalls
Confidential ISE, Forescout CounterACT
F5 Load Balancers, Steelhead Riverbed WAN Optimizers
STIG, CIS, FedRAMP
Confidential, Dell, and HP rackmount servers
VMware vSphere
Training and Mentoring
Confidential Voice (CUCM, CUC, CER, UCCX, CME, Jabber, Presence, VOSS)
Confidential, Meraki, Fortinet, and Mojo Wireless
Confidential Prime
EM7, Wireshark, Net LineDancer, RANCID, Nessus, Nipper, LogRhythm, ServiceNow
SQL, C, C++, Python, Java, JavaScript, HTML, and Ada

PROFESSIONAL EXPERIENCE:

Confidential, Blacksburg, VA

Lead Network Operations Engineer

Responsibilities:

Designing and developing several network and security solutions for complex IT and network infrastructure environments.
Creating material quotes and assisting in the creation of statement of work documents for new clients and expanding contracts.
Solving high visibility problems as well as complex voice, security, and network issues to ensure customer satisfaction and maximum availability for customer infrastructure.
Acting as a coach and mentor to both the network engineering team and network operations associates.
Providing formal intro classes for Confidential Voice admin and troubleshooting to incoming network operations associates.
Migrated an important government customer from their old Call Manager Express and Unity Express setup to a full Confidential CUCM CUC setup.
Directing and implementing a wide variety of changes to client networks including next - generation firewalls, load balancing, network access control, web filtering, SSL inspection, and migrating to new network equipment (both within and across manufacturers).
Tuning and advising on changes needed to monitoring tools and ticketing system to ensure the needs of the network and customer were met.
Ensuring workflow quality and processes are kept up to a standard to keep resolution time within established SLAs.
Providing periodic after hours on-call support to Technical Operating Center.