Infrastructure Service Delivery Manager Resume Rockville, MD - Hire IT People

SUMMARY:

Computer Operations Manager, well - versed in business operations, project management and vendor relations; administer multiple systems, backups and file transfers, adept in managing multidisciplinary teams and a natural outcome orientation, resulting in substantial savings for organizations, through process reengineering and effective systems management. Written and verbal communication skills, outstanding interpersonal abilities, strong problem solving skills and the unique ability to effectively relate to a wide range of organizational levels.
Managed and coordinated operational services through technical strategy and implementation within high volume IT environments
Coordinated and administered a national organization’s first successful data disaster recovery test
Awarded the prestigious Leadership Award for ability to train, motivate, and supervise staff accomplishing goals on time, on budget and while maintaining high morale and high employee engagement
Recognized for expertise in business process improvement initiative that identified systems problems resulting in savings of thousands of dollars
Directed systems upgrades and migrations with zero budget, creating long term savings of hundreds of thousands and enhanced front end value for stakeholders
Developed processes, standards of operations and target performance goals across enterprise for helpdesk management and problem resolution processes
Negotiated multiple vendor contracts with a focus on value maximization and relationship management ultimately yielding significant corporate savings
Executed operational analysis and composed standards to open new stores in hours instead of days
Adept in building strong relationships with IT staff, customers, vendors and third party contractors.

CORE SKILLS:

Infrastructure Service Delivery Computer Operations Policy & Procedures Project Management Customer Service Budget Management Continuous Process Improvements Systems Administration Leadership

TECHNICAL SKILLS:

Symantec Netbackup administration, Symantec 5220 Appliances, RHEL, AIX and Windows 2008
R2 Media servers, RHEL DR Master server with BMR, HP VLS9000 VTL, Solaris/ACSLS serverOracle SL8500 Tape Library, Red Hat, AIX and Solaris system administration

PROFESSIONAL EXPERIENCE:

Confidential, Rockville, MD

Infrastructure Service Delivery Manager

Responsibilities:

Infrastructure Confidential improvement through my leadership, customer relations, and process changes within infrastructure
Consistent SOW delivery on time and on budget
Increase support efficiency by training L1/L2 resources and distributing more workload to them

Confidential, Rockville, MD

Manager, Confidential

Responsibilities:

Negotiated cost effective contracts for vendor support
Coordinated more than 3 million dollars in infrastructure changes resulting in millions of dollars of savings from improvement in productivity and reduced operational cost
Improved end user productivity through backup efficiency improvements
Infrastructure and Oracle Databases strategy change from IBM AIX to Red Hat Enterprise Linux

Interim Manager

Confidential

Responsibilities:

Provided UNIX System Administration (AIX & Solaris), Symantec Netbackup Administration, and Disaster Recovery management, version upgrades, created, deleted, changed policies, develop status reports, daily maintenance and troubleshooting, and media maintenance.
Firmware upgrades as needed and helpdesk group queue monitoring and support (Heat)

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Infrastructure Service Delivery Manager Resume

Rockville, MD

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