Network Operations Specialist Resume

SUMMARY

Conscientious, and dedicated engineer with experience in design, implementation, administration, documentation, and monitoring of network, wireless, VoIP, telepresence, and legacy telecommunications technologies.
A self - directed team player with integrity, strong organizational, troubleshooting, and detail-oriented skills; quick learner with proven ability to work under challenging and difficult situations.
Consistently commended by management, team members and users for providing outstanding customer service. Active Public Trust Clearance.

PROFESSIONAL EXPERIENCE

Network Operations Specialist

Confidential

Manage and maintain the Data/Voice/Wireless Network Monitoring Systems (these report on the status and performance of Harris network, ISP services and facilities) Routing protocols. SONET/DWDM
Fault handling and escalation (identifying and responding to faults on Harris systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution).
Provisioning (IP assignment, core network configuration, DNS setup, monitoring and graphing for colocation, leased lines, customer backup and other customer network services).
Server build and installs, application upgrades, network equipment build and installation. Maintaining hardware serial audits, writing custom monitoring plugins and configuring bespoke graphing.
Circuit delivery and maintenance to Central Office, UPS, generators, power usage, running health and safety and housekeeping checks at Harris POPs).
Telecom Facilities provisioning (installing racks, setting up power, installing Ethernet, fiber and console cabling, remote power and KVM).
Maintenance of WIKI and technical documentation (for NOC) of processes and procedures used throughout normal operations.
Development of knowledge and skills in network and system administration, particularly with regard to Harris own architecture and platforms.
Tier 2 Support for Carrier co - location, customer backup network and ISP services for confidential etc.
Participate in a 24x7 call-out rotation if required.
Linux/Unix/SQL server administration
Security Analyst Information Security Policies, Informing Others, System Administration, Network Security, Firewall Administration, Problem Solving, Process Improvement, Project Management, On-Call, Network Protocols, Routers, Hubs, and Switches.

Network Engineer

Confidential

Responsible for providing help desk and network monitoring management support for multiple custom networks/service applications in a 24X7 operations facility.
Fault monitoring/management, troubleshooting, network and application management
Configuration control, trouble ticket generation, management and report generation development and generation.
Customer phone support and status updates
Direct, coordinate and partner with various work centers, network engineers/system administrators
Supervisor American Express Teleservices (Managed 21 MCI operators)
QA monitor (Monitored facility operators for compliance report generated for Corporate)
Circuit Creation (port/pvcs)
Traffic Shaping/Bandwidth Allocation
MCI Portability Project Manager
Call Center Operations/Quality Monitoring Analyst

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