SUMMARY:

• Associate of Applied Science in Network Systems - SEC+ CE Certified
• Administration - Acquiring CCNA and CCNA SEC
• Video teleconferencing - Expert troubleshooting skills
• System capacity analysis & planning - System/network administration
• Telecommunications & Computer system operations - Expert Customer service
• Expert in computer networking, data communications - Sigint, Comint, Elint, COMSEC
• Optimizes system operation, Resource utilization - Expert communication skillset
• Hardware and software planning, prepping, staging, integration, installation, and coordination support
• Troubleshoots and resolves moderately complex problems to ensure minimal disruption of mission-critical applications and operations
• Establishes network policies and procedures regarding access methods, time, and security validation checks
• Maintains network security; ensures that security policies and procedures are implemented and enforced
• Manages network performance
• Evaluates new hardware and software for moderately complex networks to determine which products best meet organization/customer needs
• Processing all forms of Intelligence and telecommunication signals: Fiber optics, digital microwave and satellite communications

TECHNICAL SKILLS:

• IDS/IPS Packet analyzing - Power shell Scripting
• TCP IP/UNIX/LINX/ DNS/DHCP - REMEDY/SIEBEL
• Microsoft Office Suite 2003/07/10 - LAN/WAN
• Cisco Switching/Routing/CLI - Lenovo/DELL/MAC/HP/Wyse
• Cryptographic Devices, Node manager - WIN Server 2000/2003/2008/2012
• Packet level traffic Analysis, Wireshark
• Cisco Layer 3 Switches, Catalyst 2900, 3500, 4500, and 6500
• Ethernet switching, Port Security, and EtherChannel
• VoIP/ VPN/VLAN, Trunking (802.1q), VTP, STP, RSTP

PROFESSIONAL EXPERIENCE:

Confidential

Telecommunications Specialist

• Direct support for Secretary Of State’s secure and unsecure communications
• Maintain cryptographic devices and telephony (Vipers, Tanbergs, Raskal, VoIP phones, flat screen touch panels), Codec’s, and site to site connectivity
• Cisco Unified Telepresence Management Suite, (ISDN, PSTN, SCCP, TELCO)
• VTC coordination, setup, break down, and scheduling for highly visible foreign and domestic customers
• Monitors all secure calls and VTC’s

Confidential

Network Administrator

• Cisco Unified Call Manager
• VoIP phone deployments for over 4000 users
• Configured and maintain switches/routers to approved software and hardware revisions
• Configured Vlan’s, EIGRP/RIPv2/BGP, VoIP, Cisco 2900/3800/4500 series switches and 3800 series routers, port security, ACL’s,
• Provide LAN/WAN network connectivity and end-to-end troubleshooting
• Maintain and updated all network schematics utilizing the circuit board portal
• Maintain tickets utilizing NAVSEA portal

Confidential

System Administration

• Site team Lead (Managed 6-10 personnel)
• Windows XP to WIN7 Thin and Thick deployments and client migrations
• TIER1, 2, & 3 Helpdesk/Desktop and laptop support
• Dell, HP, Wyse, Citrix, Active Directory, Windows 2008 Server administration
• Remedy ticketing system

Confidential

System Administrator

• Laptop refresh project for MAC, HP, and Lenovo laptops
• Utilized Active Directory, GPO's and OU structures
• Imaging, encryption, installation, configuration, and troubleshoot MAC, HP and Lenovo laptops
• Provides Tier1/ Tier2 system/network administration, customer service and helpdesk support in a windows XP/Win7 environment for over 800 users daily
• Inventories, labels, and stock equipment for projects
• Installation of MAC, HP, Logitech, and Lenovo software and hardware
• Present project level information to customers to build their understanding of issues and capabilities. This includes, but not limited to IT hardware refresh, IT equipment moves, and documentation of the current IT configuration, multimedia equipment, and product information
• Remedy ticketing system

Confidential

Network Administrator

• Maintain 2 unclassified networks and supported 1 classified network utilizing cost effective methods
• Provided IT support for hardware and software to over 50 users
• Provided helpdesk support to all laptop and desktop users
• Maintain Norton antivirus security, windows server 2008 and backup servers, Cisco switches and routers, DC and BDC’s, SonicWALL firewall, and CSU/DSU’s
• Performed windows office suite upgrades, IT refreshes, email migrations, and Microsoft WSUS support, updated and maintained SOP’s
• Utilized open source software and GPO's to meet company requirements
• Performed network testing for IT equipment/network moves, wired patch panels, installed cable trays, created and terminated data cabling

Confidential

Close Support Representative (CSR)

• Provided IT support to NSA Cybercom customers and networks
• Facilitator between the customers (all USCC organizations), and the various IT vendors to include, but not limited to, TD/T3/EA/DIA/DISA as well as USCC’s NSA
• Preps, stages, installs and coordinates software, hardware, and networks in support of the NSA IT infrastructure

Confidential

Window System Analyst/Administrator

• Provided Tier1 and Tier2 windows support to local and global users using Remedy ticking system. Provided 24/7 GCCS and global management network operations center customer support
• Set up and maintained Windows NT/2000 systems with MacAfee security, Microsoft SQL Servers 2005/2008, SSRs for SQL Server Database along with VMware administration and active directory
• Analyzed system faults, troubleshoots and runs diagnostic tests on operating systems and hardware to detect problems, registries and NTFS permissions

Confidential

Video Telecommunication Conferencing (VTC Operator)

• Network administration support for WAN Asynchronous Transfer Mode (ATM).
• Trouble-shot (Trunk lines, CSU’/DSU’s, red and black switches, patch panels, cisco routers, modems, and cryptographic devices(KG 85, 174, Kiv7’s, Fastlane, Taclanes), and hardware problems with Tandberg equipment
• Helped users solve all scheduling issues for sites on a global scale
• Monitored and maintained network connectivity throughout the LAN/WAN infrastructure
• Scheduled, maintained, monitored and troubleshot video conferences under DIA compliance
• Install, troubleshoot, multimedia equipment, video projectors, powered screens, and instructor consoles

Confidential, Ft. Meade, MD

CTO/IT

• Provided customer and network administration services including, electronic mail accounts, security, troubleshooting; computer hardware and software; printing, installation, word-processing, electronic mail, and operating systems
• Screened all supported network standalones, consisting of hardware and software configurations on both a secure and non-secure network
• Maintained twenty-four hour support of both message traffic and help desk functions for both multiple work centers
• Conducted system operations, trained over 10 personnel, and provided exceptional customer service to helpdesk users
• Send and received communication processing systems, maintained logs, records, files, and publications; inspected, cleaned, and made operational adjustments to keyboard equipment

Confidential

IT/network admin

• Trained and supervised personnel. Conducted information operations, provided cryptologic and related intelligence information to fleet combatants, shore commands and supported National Intelligence missions
• Loaded crypto to cryptographic divices (KG 85, Kiv7’s, Fastlanes, Taclanes)
• COMSEC, SIGINT, COMINT, ELINT
• Maintained up-to-date routing tables and processed DSSCS and GENSER messages along with Windows, MCS, DTS, SSIXS, GECCS, GALELITE, JWICS, ETWICS, HUITS, and SIPERNET
• Monitored, created and managed intelligence such as Sigint, Comint, Geoint, Humint, Masint, the distribution of high precedence messages in a timely manner, and ensured that messages were processed correctly and efficiently
• Handled classified material in strict compliance with applicable security measures.