OBJECTIVES

To continue my career with an organization that will utilize my management, supervision & IT skills to benefit mutual growth and success.

SKILLS

• Critical Thinking - Ability to size up an issue from and out of the box perspective.
• Leadership - Experienced at managing and mentoring employees.
• Multitasking - Ability to work on multiple issues and projects at the same time.
• Closer - I take pride in seeing a job all the way to the end. I have often been requested to finish other employee projects when they become time sensitive.
• Driven - I’m a self-starter who can perform my duties with minimal direction.

PROFESSIONAL EXPERIENCE

Network Systems Engineer\Servers\Backups

Confidential, Mustang, Oklahoma

Responsibilities:

• Responsible for server installation, support, and management. Virtual infrastructure management in VMware ESxi environments. Virtual backup, replication, disaster recovery management using Veeam. Including but not limited to: Windows server 2003, 2008, 2012. Small business server 2003, 2008.Domain services installation, configure, administration. Microsoft Exchange 2003, 2007, 2010, 2013, 2016. VMware ESxI version 3.5, 5.0, 5.5, 6.0. Responsible for backup infrastructure for all virtual environments using Veeam backup and replication. Managed the disaster recovery plans for all customers. Performed annual disaster recovery testing. AVG business security 2012,2013 (setup, deployment, management). Webroot (setup, deployment, management). Responsible for managing the needs of thirty plus server infrastructures for banks. Every customer infrastructure having different hardware and software needs. Work with multiple software companies to setup and install network applications for all phases of business. Performed desktop support roll as the needs of the business required. Worked with the internal audit team to identify vulnerabilities related to server hardware and software found on quarterly vulnerability scans. Responsible for the research and development of all remediation for the vulnerabilities found.

Service Manager

Responsibilities:

• Additionally responsible for the day to day management of the field service department. Handled daily scheduling of all employees. Performed all project planning for customers projects to completion. Responsible for all ticket management on completed jobs turned in by employees.

IT Systems Technician

Confidential, Tulsa, Oklahoma

Responsibilities:

• Worked in a midsize corporate IT environment. Supporting end users and performing Windows Server administrator and junior engineer duties. Worked with end users on a variety of desktop and software related issues via phone and email. Performed administrative duties for Active Directory, MS Exchange 2010, SharePoint 2007 and 2010.
• Responsible for all network user account creation and management. Involved in several projects including SharePoint migration (2007 to 2010), setup testing and deployment of Direct Access. Knowledge of DFS file systems for replication and storage.

Network Administration \ Desktop Support

Confidential, Oklahoma City, Oklahoma

Responsibilities:

• IT Technician. Supported over 20 remote companies. Performed a wide variety of IT work both remotely and on site. Performed install, configure and maintenance on networking equipment, servers and user workstations.
• Responsible for a wide range of IT needs for multiple customer locations. Handled full scale IT solutions. Responsible for daily/weekly/monthly/yearly maintenance and management. Including network infrastructure, server, workstations, and software management. Advanced knowledge and experience with. Win 2000, XP, Vista, 7 Windows server 2003, 2008, SBS 2003, SBS 2011. (including install/setup/configure) MS Exchange admin - 2003, 2007, 2010 (including install/setup/configure) Active Directory admin. IIS (multiple versions) Software management. (Local machine, LAN shared, WAN shared.) Network infrastructure planning, implementing, managing. Advanced knowledge of network hardware.

Help Desk Technician

Confidential, Oklahoma City, Oklahoma

Responsibilities:

• Help desk technician supporting a broad spectrum of issues. Supported all desktop and laptops up to repair. Responsible for supporting over 200 software applications. Worked as a subject matter expert (SME) on this team. I was responsible for developing the process and procedure to handle our incoming self-service tickets as well as our active backlog. From process changes I implemented we were able to bring the total number of tickets in the active backlog down by over five hundred tickets. We also increased the service level of our self-service queue by over 20%. I also acted as one of only two Active Directory admins on our team. We were responsible for supporting our client in many AD admin roles. I was also an Exchange admin responsible for email account creation, group mailbox and distrobution list creation, and mailbox and store size limit management. Worked with SMS server and client systems. Responsible for verifying proof of license for software pushes, trouble shooting local client for errors. Worked with confidential. Adding users, activating, troubleshooting.