TECHNICAL SKILLS

Protocols: EIGRP, OSPF, BGP, RIP,TCP/IP, NAT

Firewall Security: Cisco ASA, Check Point, Juniper, Palo Alto

Hardware: Cisco GSR12000,ESR 10000,7513,4000 and 2500 routers and 6509,6513,3350, 3750 switches

LAN Technologies: Ethernet, GigEthernet, Vlans, ISL, 802.1Q, HSRP, DNS,DHCP

WAN Technologies: Frame - Relay, ATM, MPLS

Web appliances: F5 Big IP LTM load balancers, Bluecoat 8000 proxy serversWireless: Cisco WAP LWAP 350, 1142 and AP1200 access points. Cisco 5508 Wireless Lan Controller(WLC),Cisco Wireless Control System (WCS). Cisco Prime

PROFESSIONAL EXPERIENCE

Confidential, Savannah, Ga

Sr. Manager Network Services

Responsibilities:

Provide leadership over network services operations to support data, voice, video, telephony, and other network dependent technologies. Oversee technical planning, system integration, verification and validation, cost, risk, supportability, operation, and effectiveness analyses for technologies utilized. Oversee implementation of enterprise solutions focused in the areas of network (LAN, WAN, Wireless) .Analyze network functions and evaluate the services provided; develop plan of action and recommendations .Achieve and maintain appropriate network related service levels.Provide second level support for any network related disruptions of service Identify milestones and issues to be addressed, and generate reports as required. Optimize IT network resources including budget and organization structure. Facilitate effective communication between executive management, business, consumers and IT management to ensure efficient approach to IT solution implementation.Provide guidance to network services group employees and contractors. Lead Champion for Network Services across entire enterprise IT continuum.

Confidential, Atlanta, Ga

Sr. Manager Network Security

Responsibilities:

Manage and lead a $25 million service line team of highly technical personnel providing Managed Services and support of Next Generation Firewalls, IDS/IPS and other counter threat appliances. I directly managed 4 Managers, 35 Engineers and 3 analysts. Strategically planned for operational growth across the Device Management Service offering, proactively improving the service on a daily basis. Forecasted service improvements in the offering while creating the appropriate service enhancements for engineering to add into their development cycle. Independently build succession plans within the Device Management team ensuring that the leadership bench within the team continues to become stronger to take on additional business growth. Plan, organize, and maintain an effective Security Operations Center composed of qualified personnel properly trained in their respective jobs to ensure reliability of disparate client security devices. Hire and dismiss Cyber Threat Operations Center personnel including providing performance reviews, real-time feedback, and assisting in career planning and promotional opportunities. Maintain a high level of client satisfaction via confidential’s. Establish and maintain metrics that help provide assistance with managing to a high level of productivity, supportability, and operational readiness. Ensure short-term client support objectives are met while supporting long-term corporate/departmental goals and strategies. Organize processes internally within the CTOC for all clients. Participate in company planning in such matters as newly supported offering technologies, infrastructure enhancements, international operations, budgeting, and change management controls. Energetically and proactively participate in client escalation calls. Provide Management on-call support for Operations. Serves as member of Management Incident Response team. Perform and delegate assignments to achieve organizational KPI/KRI goals. Keep abreast of current and future network technologies. Meet with vendors and evaluate products and services. Responsible for maintaining all departmental finances and budgets.I collaborated with Directors from Sales and Installation departments to insure we had streamlined and efficient processes for onboarding and support the clients. Presented and demonstrated Quarterly cost analysis, client satisfaction and service improvement or failures to a board of Sr. Directors and the VP.

Confidential, Marietta, Ga

Site Manager

Responsibilities:

Governed the Managed Services Team of confidential consisting of Network and Firewall engineers. Directly responsible for managing Atlanta, Ga., Belfort, France and Florence, Italy Data Centers and Network Operations along with local campuses. Manage hands on day-to-day planning, operation, and support of network. Met with vendors to evaluated hardware and software demonstrations. Created and monitored weekly and monthly SLA’s. Worked with the Product Development Manager to discuss, configure, implement and train the engineers on new and existing network and security appliances. Lead network initiatives of all implementations, redesigns and technology introductions into LAN\WAN of GE Energy Enterprise Network. Resolve routing issues and configurations with confidential. Provide the highest level support of network devices and software consisting of Cisco routers, switches, ASA firewalls, along with Check Point and Juniper firewalls. Install, configure and maintain Cisco wireless access points via WLC and WCS. Support and troubleshoot web appliances such as Bluecoat proxies and F5 Big IP load balancers, Assign trouble tickets to engineers. Spear headed Change Management thru change control meetings to determine impact and integrity of changes. Troubleshoot and resolve all major or critical outages of Lan\WAN. Maintain and document standards of hardware and software technical stacks. Drive all data center and campus projects to completion Determine network solutions functional and architectural designs for customers. Train junior engineers on technologies and procedures.

Confidential, Alpharetta, Ga

IT NOC Manager

Responsibilities:

Manage and maintain Network Operations Center data network

Troubleshoot LAN/WAN for all routing, switching issues with confidential within the enterprise network Configure and resolve hardware problems on Cisco routers and switches Setup vlans and trunking with ISL or 802.1Q, Implement ip addressing and subnetting Maintain troubleshoot Checkpoint firewalls, adding rules and implementing policies for internal and external business partners, responsibility for monitoring network for security intrusions; reporting on incidents; providing analysis of data for trends and correlating data with vulnerability scans to determine possible impacts; identifying and anticipating areas of network exposure and risk, including those related to viruses, malicious programs, unauthorized systems, improper system access, and improper network use; conducting regular vulnerability assessments and system accreditations while assisting in the monitoring of intrusion detection and prevention systems.Provide Tier 3 support for enterprise Security devices and services. Monitered availability of security devices and services, and establishes escalation and resolution policies and procedures to reduce the mean time to repair of business critical security components.Viewed the internal control systems to ensure that appropriate access levels are kept.Configure and maintain Cisco 3000 vpn client connections. Hands on network integration, test and measurement, trouble shooting. Review network maintenance requests to evaluate methods and procedures as well as operational impact on the network. Implemented router and switch configurations as well as software upgrades and hardware installations.

Confidential, Atlanta, Ga

Sr. Network Design Engineer

Responsibilities:

Responsible for planning new technology, implementing changes and redesigning WAN.Created firewall rules and implemented policy changes Accountable for design and implementation of security services and performs security testing and evaluation testing on a regular basis Maintained networks and systems to protect data from unauthorized users. Identifies, reports, and resolves security violations. Works with internal and external customers and agencies to implement and maintain secure VPN in support of business initiatives as well as compliance for applicable regulations, perform routine and non-routine tasks for daily operations of enterprise security devices and services as well as collection analysis and reporting of operational data for use in maintenance, performance tuning and capacity planning for future enhancements/upgrades . Built and deployed the Disaster Recovery network.Fixed all high level routing issues with confidential. Implemented HSRP on the LAN for network redundancy. Resolved all switching issues such as spanning-tree, vlans, trunking, Supervisor and module port cards. Implemented confidential on the border routers for all third party connections.

Confidential, Alpharetta, Ga

Sr. Network Engineer Supervisor

Responsibilities:

Planned and implemented high level configurationschanges, ads and moves to the router network. The WAN environment consisted of Frame-Relay, HDLC SDLC and ISDN. The physical topology was Ethernet, TokenRing and FDDI.Routing protocols were IGRP,EIGRP and OSPF. Protocols routed were IP,IPX and SNA. The SNA network included Confidential Mainframe, FEPs,Cluster controllers and SDLC attached devices. Implemented the transport on SNA traffic via DLSW+ currently routed via RSRB. Installed and configured the use of BRI cards for ISDN for backup. Staged and deployed HSRP for LAN redundancy. Instituted, installed and configured the use of CIP cards setup CLAW connections and the TN3270 server.The CIPs were connected via an ESCON Director. I provided 4th level support to Network Operations. Troubleshot network connectivity problems Troubleshoot network problems on data circuits Paradyne CSU/DSU, modems, Confidential 3745 Front End Processors and 3174 controllers. Utilized Spectrum, Netview 6000 and HP Openview tools to monitor the network, and data scopes and the sniffer to isolate network problems. Loaded NCP's and recovered them from outages Used Netview to maintain and monitor SNA environment.Responsible for maintaining local network infrastructure.Monitored the PARADYNE CSU/DSU using Confidential &T Comsphere 6800 NMS.

Switched logical connections on DTE/DCE devices utilizing Telenex Matrix Switch.Troubleshot IP and IPX problems. Deployed and maintained Cisco Catalyst switches Configured, maintained and installed Cisco Routers. Responsible for maintenance to routers,such as adding memory, network cards and IOS upgrades

Confidential, Atlanta, GA

Sr. Network Engineer

Responsibilities:

Troubleshoot and maintained a Cellular WAN, consisting of Cisco routers, Sprint telenet processors 3325,4900 and 8000 series, providing mobile communication access throughout the United States. Resolved connectivity and response time issues on routers and telnet boxes. Managed Confidential 3745 NCP's and 3174 controllers for SNA connectivity. Maintained Codex modems, Kentrox DSU's/CSU's, Frame-Relay and X.25 data circuits using Netview, TDT2, and the Line Down Monitor. Managed the IP network composed of over 500 Cisco routers models 7000, 4500 and 2500 using Netview 6000 and HP Openview.

Confidential, Atlanta, GA

Sr. Network Engineer

Responsibilities:

Responsible for monitoring and maintaining a large WAN consisting of several thousand travel agencies. Monitoring of X.25, ALC and SDLC lines using Confidential &T INF system and Comsphere 6800 NMS, Scoping,Testing and switching data lines using TTC Firebird 6000 communication analyzer, Telenex Autoscope and Matrix Switch. Interfaced with Confidential &T, Telco and various vendors to resolve site outages. Maintained SNA Gateways, X.25 links, DCD/DTE cards and monitored T1's, 64K and 56k circuits.

Confidential, Atlanta, Ga

Sr. Network Engineer

Responsibilities:

Shift leader in charge of systems and network control. Responsible for maintaining LAN/ WAN. Monitored and maintained the SNA network with the use of Netview. Performed NCP loads and recovered them from outages. Troubleshot data circuit outages with confidential's. Installed and maintained 3174 controllers, and assisted users who had problems connecting to the mainframe.

Confidential, Boulder, CO

Sr. Computer Specialist

Responsibilities:

Managed network consisting of numerous confidential's.Troubleshot circuit problem on csu/dsu's.Maintained the ATM network using Automon. Operated MVS master console for batch processing and Netview to manage the SNA environment Monitored job flow and corrected abends and system errors. IPl'ed the lpars for system upgrades.Prepared training document for new operators.