SUMMARY:

A US Citizen and a professional with over 10 years of global experience in engineering/deployment, administration/service requests, tier 2/3 escalation support/ticket resolution, documentation, analysis and troubleshooting of various network technologies for medium to global enterprise environments which includes proficiency in routing, routing protocols(BGP, OSPF, ISIS, MPLS, etc.), network application protocols(TCP/IP, HTTP, FTP, etc.) utilities (Telnet, SSH, CURL, etc.), switching, security (Cisco ASA), firewalls, voice, wireless, load balancers, management and monitoring (Solarwinds, NetMRI, NetScout, etc.), NOC and data center technologies and scripting.

TECHNICAL SKILLS:

Routing/Switching Technologies: Cisco Routers (3900, 2900, 1900, 800 Series), Cisco Catalyst Switch (6500, 5500, 4900, 4500, 3750, 3560 - X, 3100), Cisco Nexus 1kv, 2k, 5k, 7k, 9k Series, Brocade devices, Juniper and HP Routers & Switches - WAN, LAN, TCP/IP, Cisco IOS, Spanning Tree Protocol, BPDU, CDP, ACL, NAT, PAT, RIP, RIPv2, OSPF, OSPFv3, EIGRP, BGP, MPLS, VTP, SNMP, SMTP, ARP, TCP, UDP, Static Routing, Stub Routing, VLAN, VLAN Trunking, VXLANs, Multicast routing, HSRP, SVI, CEF, Etherchannel, Portfast, VSS, VPC.

Security/Firewalls Technologies: Cisco Security Manager Suite, Cisco ASA 5500 series firewalls, Cisco FWSM, Cisco IPS/IDS, Cisco ACS, Advanced Firewall Manager (AFM), Cisco ASA 1000V cloud firewall, Checkpoint Firewall, Juniper SRX series, Palo Alto, Protocols & Standards - AAA, TACACS+, RADIUS, SSH, VPN, IPSec, SSL/IPSec, Data Loss Prevention, Data Management Zone, Pretty Good Protection (PGP), Public Key Infrastructure (PKI), Internet Key Exchange Policy, Port Security, MAC Address Filtering

Wireless/Voice Technologies: Cisco WLC, IEEE 802.1x & 802.11, WLAN, WAP, AP, SSID, LWAPP, Aironet, Bluetooth, Avaya, AURA - Voice Over Internet Protocol (VoIP), VoIP/SIP, CUCM, UCCM, UCCX, MGCP, RSTP, SCCP, STP, Quality of Service (QoS), PoE, MMDS, LMDS, CCK, DSSS

Monitoring/Data Center Technologies/APPS: Wireshark, Remedy, Cacti, Nagios, VMware, Solarwinds, Cisco Security Manager Suite, Server, Sniffer, Ethereal, Orion - VMware, F5 Big-IP LB (GTM/LTM), Cisco AnyConnect VPN mtg, Cisco Prime, Cisco IPS/IDS, Meraki cloud. Based - Splunk, SNMPv2c, SNMPv3, DNS, DHCP, FTP, Telnet, HTTP(S), SMTP, tunneling protocols, PTP, SFTP, RDP.

Other Technologies: Operating Systems Windows XP, 7, 8, and 10; Applications MS Office 2007, 2010, 2013, Python Programming.

PROFESSIONAL EXPERIENCE:

Confidential, Utah

Network Operations Center (NOC) Engineer

Responsibilities:

• Understanding of network protocols (TCP/IP, HTTP, FTP, etc) and utilities (Telnet, SSH, CURL).
• Understanding of network Routing Protocols, (BGP, OSPF, ISIS, MPLS).
• Experience with scripting and command line in a Linux environment.
• Experienced and proficient with troubleshooting techniques and problem solving in a HA (high availability) Global 24x7x365 Operations Environment (Carrier, Service Provider, SaaS/Ecommerce, Cloud Exchange, Data Center).
• Experience as NOC personnel/ shift coordination and management, and making daily reports on shift operations and issues handled/escalated, and developing SOPs and Run-books.
• Working knowledge and hands-on experience with Linux & Windows servers; Network Management, Performance Management, Big Data Analytics, SQL Reports.
• Work in night & weekends in support of Change Maintenance and Overflow support.
• Excellent communication and intra-personal skills;
• Exhibit excellent teamwork, focus on customer service and strong communication/documentation skills
• Multitask under pressure from time critical events
• Run diagnostic tests and use specialized tools to detect job malfunctions, perform first tier trouble-shooting and alarm validation
• Identify and diagnose customer pain points and own operational and small project delivery tasks
• Support, mentor and provide technical leadership guidance to other team members and customers.
• Act as a subject matter expert in IT Service & Escalation management Familiarity with domain focus areas including Information Technology Service Management (ITSM), Enterprise Service Management (ESM), Service Desk, Help-desk, Call Center, Data Center Operations, Server Operations, and & understanding of Disaster Recovery.
• Flexible, adaptable, and ability to deal with ambiguous situations on a consistent basis as well as advanced writing, verbal, and presentation skills.

Confidential, Salt Lake City, UTAH

Network Engineer

Responsibilities:

• Member of a team of professionals which includes engineers, designers and project support staff responsible for development, administration, design, planning, procurement, project management, vendor/client relations, support, troubleshooting, implementation and installation for various projects.
• Specific technologies handled include but not limited to Cisco Router 2621; Cisco 891, 1841, 2801, 2851 Integrated Services Router; Cisco Catalyst Switches 3500, 3550, 4500; Cisco ASA 5505, 5510; Cisco Nexus 1k, 2k, 5k; Juniper EX2200-C Switch; F5 Big-IP Version 11.6.0; Cisco Unified Communications Manager Express Version 8.6; Cisco Unity Express Versions 7.0.6; Splunk, Cisco 2106 Wireless LAN Controller; Cisco Aironet 11x Access Point; Palo Alto PA-2020 Firewall, Nagios, Solarwinds Orion, Cacti, Wireshark.
• Understanding of network protocols (TCP/IP, HTTP, FTP, etc.) and utilities (Telnet, SSH, CURL).
• Understanding of network Routing Protocols, (BGP, OSPF, ISIS, MPLS).
• Experience with scripting and command line in a Linux environment.
• Experienced and proficient with troubleshooting techniques and problem solving in a 24x7x365 production environment (Carrier, Service Provider, SaaS/Ecommerce, Cloud Exchange, Datacenter).
• Experience as NOC personnel/ shift coordination and management, and making daily reports on shift operations and issues handled/escalated, and developing SOPs and Run-books.
• Working knowledge and hands-on experience with Linux & Windows servers; Network Management, Performance Management, Big Data Analytics, SQL Reports.
• Willing to work in shifts including night & weekends in support of Change Maintenance and Overflow support and also supported Splunk.
• Excellent communication and intra-personal skills;

Confidential, Dublin, CA

Senior Specialty Process Engineer

Responsibilities:

• Establishing and maintaining a relationship with the System Architects, Platform Owners, Infrastructure Solution Experts, and the Technology Owners for the technologies in the assigned toolsets responsible for engineering, deployment, administration, planning, design/procurement, project management, vendor/client relations, support, troubleshooting, implementation and installation for various projects and Configured Solarwinds Orion NPM and used it to monitor traffic on a network.
• Create and manage Local VLANs based on department function, and configure ports with static VLAN assignment, static 802.1Q trunks, and dynamic ISL trunking using PAgP for layer 2 forwarding. Utilize VLAN Spanning-Tree in conjunction with PVST+ for compatibility between Cisco and Juniper switches. Configure edge ports for fast-transitioning into the forwarding state to fix workstation startup connectivity delays. Modify spanning-tree protocol (STP) parameters for manual root bridge assignment. Implement ether-channels between each switch using PAgP for negotiation. Modify ether-channel load balancing method.
• Collaborates with the Platform Owners to in corporate the applicable tools Technology Roadmaps into the Platform Roadmap to provide a formal recommendation to the System Architects on the direction of the platform.
• In conjunction with the Technology Owners and System Architects, reviews and approves the architectural classification and tool categorization in the System Master Index (SMI) of the technologies within the assigned toolset and also supported Splunk.
• Network infrastructure include not limited to Cisco Core / Edge Routers; Cisco Catalyst / Nexus Switches, Firewalls /IPS, Voice/ Wireless LAN Controllers and Access Points, Load balancers.
• Key projects included hands-on lead and mechanical deployment of major plant areas that included completion and commissioning of Maaden Gold process plant (Saudi Arabia, Middle East) with synchronized communication of major plant areas via network system of switches, routers and wireless controllers.

Confidential, Salt Lake City, UTAH

Process Manager/Senior Process Engineer

Responsibilities:

• Worked with a team of professionals that were responsible for engineering, administration/support maintenance, development, design, layouts/ technical specifications, technical evaluations, coordination, support, maintenance, client/vendor relations, support and troubleshooting for enterprises environments and Configured Solarwinds Orion NPM and used it to monitor traffic on a network.
• Technologies in network environment include but not limited to routers, switches, firewalls, voice and related technologies along with various server and desktop technologies and Splunk technology
• Develop and review process design criteria, process flow diagrams (PFDs), technical specifications/evaluations, scope of work (SOW) definitions, reference for quotations (RFQs) and purchase orders (POs) in conformance with company quality standards. During a year’s assignment as a project management team (PMT) member and modifying spanning tree protocols (STP)
• Key projects include the complete design of the Bozshakol Copper-Gold process plant with synchronized communication of major plant areas via network system of switches, routers and wireless controllers

Confidential, Alaska

Metallurgical Engineer

Responsibilities:

• Technologies handled by the team include but not limited to day to day operations, administration and support to include vendor coordination, documentation, change management, policies and procedure within a corporate/campus network environment
• Provided equipment performance monitoring using trends of key performance indicators (KPIs) using the process information system interfaced with excel.
• Performed project management in the provision of scope definition, costing, schedule and the complete design/cost evaluation within corporate/campus network environments to client challenges.
• Monitored digital control systems to ensured device optimization and cost reduction.
• Technologies in network environment include but not limited to routers, switches, firewalls, voice and related technologies along with various server and desktop technologies.

Confidential, Salt Lake City, UTAH

Process Engineer

Responsibilities:

• Troubleshooting thickening/clarification, rheology, and filtration problems,
• Resolution to escalated solid/liquid separation problems with clients including Newmont(Ghana), Barrick
• Engineering/Design/Implementation of solid/liquid separation processes for constituent separation.
• Performed project management in the provision of scope definition, costing, schedule and the complete design/cost evaluation of thickening, filtration or water treatment system solution to a number of client challenges.