SUMMARY:

• Background includes Sr. Network Engineer, Data Center Engineer, Wireless Engineer, Network Solutions Support, Sr. NOC Engineer and Level 3 technical support.

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Network Engineer

Responsibilities:

• Part of a team of Network Engineers who design, maintain, configure, upgrade, modify and improve enterprise networking systems reliability for Cisco Nexus 7k, 5k, 3k, 6513, 4948, 4506, 3850, 3750, switches and 3640 routers along with Security devices such as Palo Alto 3050/5060, Cisco ASA’s 5540 and Cisco ACS for over - all security
• Implemented OSPF routing protocol for Brocade (Foundry) switches for CCTV network
• Migrated F5 LTM & GTM load balancer to Viprion 2400 platform for enterprises sites
• Managed F5 Big IP implemented and deployed 1600 and Viprion platforms
• Managed Palo Alto and Cisco ASA firewalls throughout the enterprise
• Developed IP design, NAT, routing scheme and overall architecture of the Enterprise
• Managed Cisco Wireless Controllers (5760’s and 5508’s) for enterprise networks
• Configured sub-interfaces for mpls remote sites to provide backup connections
• Lead migration of legacy 3750’s to 3850 for server farm dell servers
• Utilized monitoring apps like modern tools Solarwinds v9 & 10, Big Brother, Liebert
• Monitored Network utilizing tools; Websense, Solarwinds, Big Brother, HP Openview, and VCenter
• Coordinated and participated in campus wide Cisco NAC implementation for HQ clients/workstations
• VPN deployments for remote offices and teleworkers using Cisco ASA 5540 Adaptive Security Appliances applying remote site administration security policies
• Responsibilities include level 3 on-call support for troubleshooting network infrastructure with the goal of minimal escalations.
• Provided input and feedback to stream-line processes to drive forward the refinement of procedures as well as provide better customer service.
• Mentored and tutored Jr. Engineers to promote organic growth within the company

Confidential

Site Server Network Engineer

Responsibilities:

• A member of a network engineering support team who’s responsible for all connectivity between the ISP thru CPE routers including all LAN switches and POS terminals and servers.
• Initiated remote configuration of proprietary solutions of hardware, software, and database environments, and ensured that devices were configured and routed properly.
• Applied technical competence in order to troubleshoot resolutions of customer tickets while having the ability to communicate a broad range of technical information to the non-technical.
• Utilized Citrix Server Meta Frame as well as Terminal Service in order to access remote Server in order to Apply PCI compliant upgrade and update hot fixes to remote site controllers.
• Coordinated with Verizon’s’ NOC dept in order to trouble shoot intermittent WAN connectivity.
• Used RDC, VNC and network tools such as netview commands to trouble-shoot WAN connectivity.
• Ran reports within (ERP/EP) in order to facilitate the flow of information between remote sites business systems and data base repository enterprise for hardware and network configurations.
• Tested network configurations and back-up modem for WAN connectivity at client’s Dmarc while resolving clients CME hardware issues on clients LAN IP network.
• Troubleshot and resolved customer /upstream provider routing issues in a timely and efficient manner through the utilization of various networking analysis tools and systems.

Confidential

Sr. Wireless NOC Engineer

Responsibilities:

• Part of a team of Wireless mobile NOC Network Engineers providing turnkey POS wireless solutions within a Wireless mesh network using Firetide’s AP's, HotView Pro Mgmt software and Wave Link Cisco Aironet 1240 AG access points
• Configured and linked Motorola hand-held scanners and point-of-sale terminals to Mesh LAN network via Windows
• Deployed Open air systems which included Cisco Aironet 1240 AG / Firetide access points
• Configured and maintained network wireless equipment and devices using Firetide Hotpoint Hotview Pro tools software
• Assisted in setting up wireless LAN networks using Cisco access points and Firetide nodes.
• Oversaw the deployment of network solutions for clients and business units and documented network problems and resolution for future reference
• Ran Cat5 / Cat6 Ethernet cable from the wireless mesh nodes to both Cisco and Wave Link.

Confidential

Software/Network Solutions Support

Responsibilities:

• Walked thru with customer’s set-up and trouble- shooting procedures for proprietary software.
• Used creative problem-solving skills as required for resolution of a wide range of technical issues.
• Responsible for integrating new technologies into the existing network in a way that is sustainable and supportable.
• Provided strong phone communication skills with the ability to work independently.
• Performed WEBX presentations in order to assist in closing sales.

Confidential

Help Desk Support

Responsibilities:

• A+ equivalent experience: maintaining and troubleshooting PC, printers, and AV equipment.
• Worked with IT team on new project implementation plans for all hardware, software and network projects.
• Skills gained in Hardware Repair, Software Updates, Ghosting/Imaging, Network Support, and End User Troubleshooting.