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Cloud Support Engineer Resume

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SUMMARY:

  • More than 15 years of professional work experience in Information Technology field with strong working knowledge of network administration, web & desktop application development, Windows servers/desktops administration & Cloud support.
  • Successfully design, program and maintain support for a suite of professional network software called Confidential using various Confidential technologies & products to include VB.net, MsSQL, Visual Studio, IIS, ASP.net & Web Services... as well as design and maintain a suite of online network tools .

PROFESSIONAL EXPERIENCE:

Confidential

Cloud Support Engineer

Responsibilities:

  • Work on critical, highly complex problems that span multiple cloud computing services.
  • Educate customers on the shared security model & assist them to secure their cloud environment.
  • Advise customers on best practices of using AWS cloud technologies.
  • Apply advanced troubleshooting techniques to provide unique solution to AWS customers’ needs.
  • Troubleshoot cloud deployments, recreate customer issues and build proof of concept applications.
  • Leverage day - to-day experiences to provide the voice of the customer to internal AWS teams.
  • Maintain deep working knowledge of groundbreaking cloud computing technologies.
  • Field and manage technical issues via phone, chat and email.
  • Drive customer communication during critical events .
  • Write tutorials, how-to videos and other technical articles for the AWS support community.

Confidential

Network Engineer

Responsibilities:

  • Member of a core operations team that build and support HP’s Confidential .
  • Participated in 24/7 on-call rotations to troubleshoot & resolve network escalations.
  • Configured, maintained and troubleshot network switches in Blade and multi-rack systems.
  • Responded to and resolved network connectivity and performance issues in a timely manner.
  • Installed, configured, maintained & troubleshot network gears to include Cisco, H3C & ProCurve.
  • Worked with various teams to deploy/support network gears (FW, LB, WAN Accelerator, Proxy, Sniffer…)
  • Performed troubleshooting on datacenter network, cabling and application performance issues.
  • Maintained working knowledge of network protocols, topologies, standards & operating procedures.
  • Assisted platform teams to troubleshoot and identify network connectivity & performance issues.
  • Managed cabling teams and directed them to troubleshoot/repair and install new cables.
  • Trained & managed workload for contingent workforce to support the datacenters.
  • Ensured network assets are secured and in compliance with company’s security standard.
  • Interfaced with Global Cyber Security to implement network security policy.

Confidential

Software Engineer

Responsibilities:

  • Implemented Confidential ’s Control Compliance Suite ( Confidential ) as part of Confidential ’s Information Risk Management and Compliance Automation System (ICAS).
  • Developed and maintained six applications and integrated them into Confidential ’s Confidential which was used to evaluate IT SOX Compliance on servers, database, web servers…
  • Optimized database, application codes and reduced 30,000+ database calls.
  • Identified risks and developed solution to securely encrypt/decrypt file systems as well as memory objects to protect 3 data sources with over 6700 assets and 140K plus personnel records.
  • Developed a custom class to track detailed information about application performance and the data being processed which was used in Confidential ’s Information Protection Applications.
  • Identified bugs and quickly developed a corrective solution to improve data accuracy, reliability and reduced both time and efforts to fix them manually.
  • Developed custom queries, views, stored procedures & functions used in reports, webpages as well as integration in MS Office for direct manager & upper management team.
  • Assisted Confidential team to identify bugs in Control Compliance Suite and documented steps to reproduce as well as troubleshot complex SQL issues.
  • Created ICAS Operations Manual to document processes, procedures, operations and troubleshooting guide as well as Frequently Asks Questions in direct support for software written to deploy and maintain ICAS.

Confidential

Software Developer

Responsibilities:

  • Successfully converted ideas and concepts into production web pages.
  • Developed and updated Search For Excellence Toolkit intranet website.
  • Generated Actions in Progress, Opportunities & Teams reports using Crystal Reports and present reports on intranet website.
  • Addressed bugs and add enhancements reported/created by management team and end users.
  • Tracked project status, development time, schedule and billing information.

Confidential

Network Engineer

Responsibilities:

  • Configured VLANs, port configurations and troubleshot VLAN issues.
  • Assembled, configured, tested, and performed parts replacement on switches & routers.
  • Performed system health checks and code upgrade of network equipment’s.
  • Performed troubleshooting on datacenter network & cabling issues.
  • Responded to and resolved network connectivity issues in a timely manner.
  • Applied programming skills to generate configuration scripts and reduced deployment time from 4-5 hours down to about 20-30 minutes for each deployment.

Confidential

System Administrator/Software Engineer

Responsibilities:

  • Setup and managed VPN connections (site to site & remote access).
  • Managed network security using Cisco PIX 506 & 515 series.
  • Performed troubleshooting on servers, LAN & remote connectivity issues.
  • Developed, debugged and troubleshot web applications issues on IIS web farm.
  • Developed web UI for Data Analysts to run SQL statements in a safe & secure environment.
  • Managed database objects, users, permissions and assisted Data Analysts to load & extract data.
  • Assisted team members with software development and troubleshot IIS & Visual Studio issues.
  • Provided technical assistance to Junior Developers on issues related to ASP, VB, ASP.NET, VB.NET, MS SQL (2000 & 2005), Crystal Reports & IIS configurations.
  • Setup, managed FTP servers and administered scripts to transfer files automatically using WSH, SQL Agent & Windows Task Scheduler.
  • Built, tested & deployed servers running various Windows operating systems.
  • Planned, tested & migrated servers running Windows 2000 to Windows 2003.
  • Configured, troubleshot IIS, Network Load Balancing (NLB) & FTP related issues.
  • Successfully implemented IIS web farm using NLB to ensure high system availability and provide fail-over capability.
  • Setup, delivered training classes to Developers and Data Analysts on reporting system (Crystal Reports), Dynamic Menu Administration, VPN access & code optimization for web farm.
  • Provided internal technical support to Developers, Data Analysts and off-site users.

Confidential

Software Engineer

Responsibilities:

  • Successfully debugged & resolved applications errors, reduced processing time & network load.
  • Implemented Secure Socket Layer (SSL) in web applications to increase security.
  • Created stored procedures, views, triggers and functions used in web applications.
  • Developed a dynamic reporting system using ASP, VBScript, MsSQL & OLAP through HTTP protocol.
  • Designed and programmed custom OLAP databases based on individual client needs.
  • Successfully developed a dynamic, database driven menu system with management interface using ASP, VBScript, JavaScript & MS SQL Server spanning two web sites and 40+ databases.
  • Created automatic system warning/failure notifications; sent to emails & mobile phones.
  • Designed and developed web applications using HTML, JavaScript, XML, ASP, ASP.NET, VBScript, Visual Basic 6, VB.NET & MsSQL Server.
  • Analyzed, debugged code and provided technical assistant to Junior Developers.
  • Configured & maintained web applications running IIS 5.0 & 6.0.

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