SUMMARY

• I am a PMI certified Project Management Professional with extensive experience in Information Technology.
• I bring nineteen years of project management experience in both IT support and architecture with me. The platforms I am familiar with from a support background are Windows, UNIX, Data Networking, Voice Networking.
• I am a self motivated professional who is committed to boosting efficiency by building relationships with colleagues and management while maintaining project quality, scope and budget.
• I focus on delivering work of the highest quality resulting in smooth and efficient operation with a focus on the creation and maintenance of process that enables consist delivery of excellence through an organization.

AREAS OF EXPERTISE

Network and Telecommunications Administrator:

• Facilitate and coordinate repair efforts with communication vendors
• Maintenance, upgrades, break - fix and implementing change control on Cisco Network hardware
• Phone platforms (Cisco Call Manager 4.2 - 10.5, Nortel Meridian PBX and Meridian Voice Mail)
• Project coordinator, facilitator for new site setups, site moves and equipment upgrades
• Application support, data backup, server administrator, printer support, Data Center infrastructure, network cabling and documentation.

IT Operations Command Center Shift Lead:

• Shift lead for a high level Command Center
• Create and distribute executive reports
• Execute incident management process for all priority one and two events
• Commander of Execution and Testing phase for Change Management
• Monitor HPOV, HP NNM, and many other monitoring feeds/environments

Change Management:

• Created and Improved processes in all the teams at Confidential
• Using ITIL
• Six Sigma
• Project Management methodologies
• Supervisor and Tech Lead rolls for the NOC
• Improved team responsiveness through training, coaching, process and continuous improvement initiatives
• Software Change Management - weekly and quarterly code deployment to production
• Responsible for collecting, analyzing, approving and executing Software Change Requests
• Moderating the weekly Change Approval Board meetings
• Lead PM for many projects
• Change efforts tracking and management in CMDB/HP Service Desk, OpenView and ITIL projects
• NOC liaison to the UNIX, Linux, Backup and Storage teams
• Designed change management documentation system (HP Service Desk CMDB)
• Custom Applications Support Team - daily administration and Tier II/III support of custom enterprise apps
• Created documentation and troubleshooting guides for the supported applications
• Worked with the development teams to identify and resolve problems and bugs with the applications

PROFESSIONAL EXPERIENCE

Confidential, Denver, Co

Network and Telecom Administrator

Responsibilities:

My responsibilities are not limited to, but include working with communication vendors to facilitate and coordinate repairs. These repairs include WAN services and local Cisco network communication. Voice networks were a regular support effort. Project management and coordination is another regular requirement of my position as these projects and efforts relate to the voice and data networks utilized by the banking environments. Occasional efforts that were also performed include application support, data backup, server administrator, printer support, Data Center maintenance for network cabling and documentation.

Confidential, Colorado Springs, Co

IT Operations Command Center Shift Lead

Responsibilities:

Due to the nature of this position, many details will be generalized. I performed the work of Shift Lead for a high level Command Center. I generated executive reports for the chain of command as they relate to the Shift Lead and Command Center operational efforts. Incident management procedures and process were followed and documented for all high priority events. While executing efforts of change management, the roll of Change Commander was assumed to assure coordination and success of the execution and testing phases of changes. Monitoring of the environment was also a critical responsibility for this roll and was performed with tools like HPOV, HP NNM, and a collection of other monitoring tools and data feeds.

Confidential, Englewood, CO

Project Management / Change Management

Responsibilities:

I was the Technical Lead for the NOC and executed the roll of supervisor on occasion. I was regularly responsible for collecting, analyzing, approving and executing software change requests. I also moderated change approval board meetings, and deploying software changes to production environments on schedule with releases. I assumed the roll of Lead Project Manager for many of the CMDB/HP Service Desk, OpenView and ITIL projects. I worked as the NOC liaison to the UNIX, Linux, Backup and Storage teams. I worked for the Custom Applications Support Team; responsible for daily administration and Tier II/III support for twenty custom enterprise applications. I created documentation and troubleshooting guides for the supported applications. Worked closely with the development teams to identify and resolve problems and bugs with the applications. And onle of my most proud accomplishments was leveraging project management philosophies like ITIL, Six Sigma, to create and improve processes for all teams I worked with at Confidential .