Network Operation Center Engineer Resume

TECHNICAL SKILLS

Proficient in Microsoft Servers (Active Directory, Exchange, and DHCP); Microsoft Back office
Monitoring applications (i.e. HP Open View, Insight manager, and Advanced Host Monitor)
Implementation of application systems utilizing WSUS and Citrix

PROFESSIONAL EXPERIENCE

Network Operation Center Engineer

Confidential

Responsibilities:

Conducting daily operation of Confidential NOC, including monitoring customer’s sites and equipment.
Opening trouble tickets with Internet service provider support becoming lead liaison between the stores and IT Department Directors.
Building and maintaining VPN tunnels to customer sites and checking various interfaces on routers and switches. Plus technical support, updates and backups on Windows servers (Standalone,VMware, Cisco UCS).
NOC duties also include Cisco VOIP monitoring (NBA, Franklin Mutual insurance) and troubleshooting also logging into Collectors, Presence server, Call Managers, Voice gateways, and all other networking devices which work with the VOIP networks. Logging alerts and troubleshooting finds and resolutions to networking, software and hardware.
NOC duties also include opening Cisco TAC support cases and Hardware parts ordering for all networking equipment.
Monitoring tools include SolarWinds, LogicMonitor, What’s up gold, Hp Openview, Service Manager for System Center.

Technical Support

Confidential

Responsibilities:

Provided technical and hardware support for the following servers: Compaq, Hewlett Packard, Confidential
Coordinated software installations, hardware installations and troubleshooting
Assisted with the migration from a Microsoft File and print network to a Citrix network

Exchange Migration

Confidential

Responsibilities:

Troubleshot various servers and network equipment and provided data to IT departments for resolution
Added public IP addresses to NAT addresses and checked BGP counters
Oversaw server monitoring and hardware repair, including hard drive, memory, and array batteries

Network Engineer

Confidential

Responsibilities:

Worked remotely offsite via a VPN connection to the NOC where I could log - on and monitor customers
Focused on network development and implementation, as well as maintenance of servers and desktops
Utilized a wide variety of security, engineering, networking and operating system software

Network Engineer

Confidential

Responsibilities:

Designed and implemented computer network, focused on high-level design and planning
Led the construction of a reliable and high-performing network integrating LAN, WAN, and Internet
Selected the appropriate data communications components and configured them to meet user needs

Field Service Technician

Confidential

Responsibilities:

Repaired high-value business film processing machines, minilabs and large format printers
Installed, configured and calibrated equipment and trained staff in the safe use of the equipment
Provided on-call emergency service as required and maintained field communication with department