SUMMARY:

• Award winning senior IT leader with reputation for providing exemplary customer service.
• Broad background in financial services, biopharmaceuticals, and asset management organizations, both public and private.
• Technology savvy with e xtensive track record of creating and implementing effective technology - based solutions, improving efficiencies, and reducing costs.
• Engaging leadership style building and driving high performance teams.
• Excellent communication skills with proven successes interacting with a ll levels in an organization.
• Interpret and convey complex information in a comprehensible manner.
• Excels in creating order from chaos in fast-paced environments.

AREAS OF EXPERTISE:

• Strategic Planning
• Collaboration Systems
• System Design
• Staff Development
• Disaster Recovery / High Availability
• Process Development
• Network Architecture
• Project Management

PROFESSIONAL EXPERIENCE:

Confidential, Reston, VA

Director/Senior Tech Lead, Network Engineering

Responsibilities:

• Rebuilt email infrastructure, including migration to the cloud (Office 365) and security appliances (FireEye/IronPort) which decreased costs, increased performance, and secured the environment.
• Saved in excess of $75,000 and met business requirements months ahead of schedule by bringing development and implementation of email disaster recovery process in-house.
• Working collaboratively with stakeholders, developed Email Governance program comprised of: Email retention and archiving, E-discovery, mailbox quota management, encryption technologies, email hygiene, and communications plan. Program enhanced performance, met legal and regulatory requirements, protected the environment from malicious content, and the communication plan ensured that all parties were kept informed of developments.
• Created PowerShell scripts and SQL queries to automate monitoring, reporting, and performing administrative tasks within both on-premises and cloud environments, reducing efforts by 1 FTE.

Confidential, Chicago, IL

Enterprise Mobility Consultant

Responsibilities:

• Partnered with private cloud vendor to configure and deploy MDM platform.
• Facilitated meetings with business units to define system requirements, created system processes, and demonstrated system functionality to obtain stakeholder sign-off.
• Scripted multiple automated processes that managed devices throughout the migration process ensuring a smooth transition between systems.

Confidential, Chicago, IL

Manager

Responsibilities:

• Reduced day-to-day operational and reputational risk events.
• Stabilized environment (Exchange/SharePoint), attaining 99.995% uptime, through building and migrating to new platforms; monitoring and capacity planning; automating key administrative tasks; and introducing a Continuous Improvement program.
• Established SLA / OLA for supported systems and monitored/reported on actuals.
• Rolled out mobile device management platform (MobileIron) to 5,500 phones to provide data loss protection, to provide the ability to wipe sensitive data from lost/stolen phones, and to allow for BYOD program.
• Increased success rate of Business Continuity Plan to ~100% by architecting high availability in all deployed systems upfront, developing and constantly updating the runbook, and testing throughout the year. Fail-over time dropped from 2-4 hours to 5 minutes.
• Reduced communication failures by monitoring network availability, measuring bandwidth utilization, reviewing packet captures, and analyzing event logs to determine the root cause.
• Revolutionized Enterprise Communications as Chair of Collaboration Services Committee.
• Deployed Instant Messaging (Lync) and video conferencing (Cisco/Tandberg) environments that increased team collaboration and productivity. Visual communication reduced IT travel 90% and specifically for NYMEX merger, saved $500,000 in travel expense.
• Expanded new global network architecture through close collaboration with team members from Enterprise Architecture, Operations, Networking, and Information Security.
• Proposed, built, and managed audio/video team that supported enterprise real-time audio and video conferencing allowing for the ability to hold multi-location large meetings seamlessly.
• Decreased short and long-term operational expenses.
• Re-architected email services and saved $453,000 (63%) in deployment costs as well as 25% in ongoing operating expenses.
• Reduced telephony costs by unifying global telecommunications within organization utilizing Lync and Cisco Unified Communications. Action avoided $875,000 in additional phone purchases and potential support staff.
• Consolidated multiple, duplicative communication platforms resulting from 5 M&A events.

Confidential, Chicago, IL

Vice President

Responsibilities:

• Reduced expenses in multiple areas: network infrastructure by $670,000 (66%), telecom expenses by 40%, and annual printing costs by $210,000 (70%).
• Oversaw infrastructure build out of a $12M, 75,000 sq. ft. new corporate office and data center. Planned and directed all technology decisions as well as the migration to new office and data center space. Move was completed on-time, on-budget, with no business interruption.
• Developed, implemented, and successfully tested Business Continuity Plan.