OBJECTIVE:

To grow and mature my career within a thriving and competent company.

SUMMARY:

• Ability to express technical operations in a non - technical manner.
• Troubleshooting: All Network related issues and problems
• Qualified in all Windows environments
• Qualified in some Unix and Novell environments
• Qualified in Applications/Software troubleshooting and support.
• Qualified in building and troubleshooting VMware environments
• Install and Administer Wireless Networks (WLAN) (WPAN)
• Knowledge of NESUS Security Center /InfoBlox / IBM-BigFix
• Ability to remediate Security Vulnerabilities on Servers and Workstations
• Trained to work under pressure with minimum supervision.
• Emphasis on Teamwork, Troubleshooting and Training others.
• Ability to adapt and utilize new technologies
• Knowledge of Active Directory and HP’s ARS utility

NETWORKING SKILLS:

• Configured and Installed: Virtual servers using VMware vSphere client
• Manage and Administered Active Directory objects
• Monitoring Network devices and usage with: IBM’s IEM, HP Open View
• Installed Network: Cisco Routers, Switches, Mini-hubs, Workstations, Docking Stations
• Knowledge of most Network Protocols
• Email Applications: MS Outlook, Windows Mail Live, Lotus Notes, cc:Mail, GroupWise
• Troubleshooting: Servers, Desktops, Printers, WiFi, Routers, Switches
• Configured Wireless Networks: using WEP, WPA-2, CCMP, TKIP, EAP
• Monitored Back-Ups and Restores using CA ARCserv, Back-Up Exec and NetBackup
• Knowledge of most Security Protocols and Remediation Procedures
• Knowledge of HP iLO for Blade servers

PROFESSIONAL EXPERIENCE:

Confidential

Security/Desktop/Systems Admin

Responsibilities:

• Providing customer service by providing IT technologies and services and support to End Users in their day to day work environments.
• Provide support to Confidential by performing Security Analytics on Workstations and Servers through the use of NESUS and Security Center.
• Provided Vulnerability Remediation’s for infected servers and workstations in accordance to the Confidential and Confidential .
• If required, provided Risk Acceptance documentation when needed.
• Other tasks performed are Desktop Engineering support for development clients. Deployed applications remotely utilizing Altiris and SCCM.
• Another function I performed is the building of Windows 2008 and 2012 servers using VMware 4.4 and 5.0, and doing QA on other team members servers.
• Performed bi-monthly scheduled server and workstation patching utilizing WSUS and IBM’s BigFix.
• Took on role of System Administrator of (AdminiStar) a $300 million-dollar Page Collins settlement system.
• Completed day to day RFC’s Tasks, Line Items and Tickets.
• Designed a Que Management system for assigning daily Incident tickets.
• Provided daily reports on Employee work statuses.
• Use of SharePoint for sharing team knowledgebase items.
• Acts as core lead for Tier I and Tier II support.
• Wrote minor Work Instructions for Tier I and II support.
• Performed day to day functions of User related issues dealing with Password resets, Accounts lock outs, Deprovisioning, File and Folder access rights, Departmental Share rights etc….
• Provided support to Messaging team with various Outlook 2015 and Skype for Business issues. Utilized IBM BigFix to troubleshoot and establish Base Line for servers and workstations.
• Utilized InfoBlox for troubleshooting IP addresses and DNS issues.
• Utilized Splunk for security logs trace and login auditing.

Systems Analyst

Confidential

Responsibilities:

• Worked on personal contracts with local Churches, Private customers, setting up PN's, LAN's and WLAN's, troubleshooting and repairing PC's and Laptops
• Configuring Firewalls and making recommendations on Network Security.
• Contemplating entrepreneurship for Network consulting for small businesses.

Systems Analyst

Confidential

Responsibilities:

• Supporting LAN by performing systems backup on Quantum Drives using Arc-Serv Backup Exec, Support Video Conferencing, troubleshooting connections from end-user or printers to Cisco switches and routers, Supporting end-users with SMW's, Workstation configurations, Repairing Dell computers and Laptops and Docking Stations.
• Troubleshooting Outlook Express issues, Over-see client re-locations, Over-see Windows 7 migration, Administer AUP to new interns and employees.

Systems Analyst

Confidential

Responsibilities:

• Worked on personal contracts with local Churches, Private customers, setting up PN's, LAN's and WLAN's, troubleshooting and repairing PC's and Laptops, Configuring Firewalls and making recommendations on Network Security.

Systems Engineer

Confidential

Responsibilities:

• Administer and execute knowledge of LAN, WAN, MAN, PC, voice, video, and communications hardware and software equipment.
• Install, relocate, maintain, repair, and support the equipment.
• The equipment includes workstations and peripherals, mainframe peripherals, network communications devices, and telephone equipment.
• Execute data processing and telephones support activities, resolve routine and/or provide troubleshooting skills for computer and telephone problems, as needed.
• Interact with users of computers and telephone, remotely, via telephone and in person providing IT customer service.
• Perform administrative tasks, such as database updates and logging of assignments.
• Re-Image workstations and troubleshoot Lotus Notes issues. Install and configure wireless networks, Cisco routers and switches.
• Troubleshoot and correct IP Networks, Wireless Networks and printing issues via Axis, HP Jet Admin or hands on. Supervise Associates, Jr., Casual and Contract employees.
• Travel as needed, to other Company sites. Supported Confidential ’s Call Center Mainframe, using IBM 3720/5250, VT100 and AS400 terminal emulators.

Systems Engineer

Confidential

Responsibilities:

• Provided Trouble Shooting for the LAN and WAN network system.
• Supported MIS and Operations Departments, cross train and support Helpdesk Technicians, interface with all levels of management, assist users in all aspects of installing software, and troubleshoot various applications supported by the network.
• Install various types of hardware peripherals, provided technical advice to end users and technicians, image workstation PCs, design WEB pages in HTML, develop strategic planning for MIS Helpdesk etiquette, implement network protocols, install network cabling, trouble shoot TCP/IP and IP addresses.
• Configure and trouble shoot mainframe applications, AS400, HBOC, Dialysis Tracking.
• Troubleshoot and install various software i.e., Microsoft Office, HBOC, AS/400, Dialysis Tracking, etc.
• Install anti-virus utilities.
• Install GroupWise and support user mailboxes and domains.
• Converse with end-users via telephone to resolve workstation issues.
• Administered user accounts i.e., passwords, connections, login names, file security, data access.
• Established Client32 connectivity and Internet proxies.