SUMMARY:

• VMware Certified Associate with 9+ years of extensive experience as System Administrator, including 3years of VMware & Citrix Administration.
• Windows 2000, 2003, 2008, 2012 Servers Administration, Project Management, Implementation. Leading other server engineers on the team.
• Experience in McAfee suite of products (Anti - Virus, Device & Folder Encryption, Host Data Loss Protection, Site Advisor, Email and Web Gateway components).
• Ensuring that all the deliverables align with business / IT strategies and IT architecture & standards.
• Installation, configuration and management of ADDS, DNS, DHCP, Antivirus, VMware, Citrix.
• Installation, configuration and management of VMWare ESX & ESXi Servers.
• Managing & troubleshooting Citrix Xen App 6.5 Environment.
• Windows Server Administration, Remote Server Management and Remote Desktop/Laptop Management with various system tools.
• Providing post-implementation, application maintenance and enhancement support in regard to the product /software application.
• Strong communication, collaboration & team building skills with proficiency at grasping new concepts very quickly & utilize the same in a productive manner.
• Highly motivated with the ability to work independently or as an integral part of a team and committed to highest levels of professional.
• Excellent communication skills, enthusiastic, motivated and a team leader.

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

System Administrator

Responsibilities:

• Administrating DNS, DHCP, and Exchange & ISA servers. Created and managed user and group accounts in User Manager and in MS Exchange Administration.
• Responsible for Active directory, GPO, Domain users, Administrating users and groups and given appropriate permissions and privilege to access our LAN and Domain environment.
• Installing, configuring, administering, troubleshooting VMware server on ESX platform and VMware client, workstation.
• Installation and Configuration of networks, router/switches configuration and wireless access point/router with security, TCP/IP, VPN, Content Filtering, Access Control Lists on router/switches, VLANs (port mapping, naming etc.), and routing IP address in both LAN/WAN and wireless networks.
• LAN Cabling, RJ-45 crimping, Labeling, Patch Panel, PC Junction boxes, Phone Switches and Rack set-up.
• Analyze, log, track and complex software and hardware matters of significance pertaining to networking connectivity issues, printer, server, and application to meet business needs.
• Creating a backup job and also take backup of data center on daily, weekly and monthly basis.
• Coordinate and monitor troubleshooting to isolate and diagnose common system problems: document system events to ensure continuous functioning. Recommend course of action and implement as approved.
• Coordinate testing, upgrade and configuration of system files and services. Ensure changes are in accordance with appropriate operating procedures.

Confidential, Woburn, MA

System Administrator

Responsibilities:

• Support all clients in the USA branch related to IT concern.
• Installation, Configuration and Administration of VMware ESX/ESXi, vCenter and Virtual machines .
• Installation, Configuration and Administration of Citrix XenApp and XenDesktop 7.6.
• Installation and configuration of MacAfee EPO 5.1.1 server, Installation and configuration of blackberry enterprise servers 12.
• Experience in Installing, configuring and administration of DNS, DHCP, and FTP, File server and active directory.
• Install / publish applications & Desktops on Citrix servers
• Firmware updates for IBM & HP servers whenever required.
• Maintenance and troubleshooting of Citrix Server farm running presentation servers.
• Attend Incident & change management calls & represent the team.
• Automate the manual activities wherever possible.
• Coordinate with offshore/onsite & other infrastructure teams like Network/Storage/Tools & Monitoring teams.
• Extensive understanding of networking concepts, (IE. Configuration of networks, router configuration and wireless security, TCP/IP, VPN, Content Filtering, VLANs, and routing in LAN/WAN, Ethernet Port, Patch wireless networks.)
• Experience with x86 / x64 Intel, HP, Cisco, IBM hardware like blades, rack-mounted servers, tower servers, desktop, laptop and other peripherals.
• Provide enterprise server solutions to corporate clients according to the business process and requirements of the organization.
• Communicate with the end-users and provide onsite and offsite troubleshooting assistance.

Confidential, Wales, U.K.

System & Network Administrator

Responsibilities:

• Determine what the organization needs in a network and computer system before it is set up.
• Install all network hardware and software and make needed upgrades and repairs.
• Maintain network and computer system security and ensure that all systems are operating correctly.
• Collect data in order to evaluate the network’s or system’s performance and help make the system work better and faster.
• Add users to a network and assign and update security permissions on the network.
• Train users on the proper use of hardware and software.
• Solve problems when a user or an automated monitoring system informs them that a problem exists.

Confidential

Technical Support Executive (HP Desktop Support)

Responsibilities:

• Address user tickets regarding hardware, software and networking.
• Walk customers through installing applications and computer peripherals.
• Ask targeted questions to diagnose problems.
• Guide users with simple, step-by-step instructions.
• Conduct remote troubleshooting.
• Test alternative pathways until you resolve an issue.
• Customize desktop applications to meet user needs.
• Record technical issues and solutions in logs.
• Direct unresolved issues to the next level of support personnel.
• Follow up with clients to ensure their systems are functional.
• Report customer feedback and potential product requests.
• Help create technical documentation and manuals.

Confidential

System & Network Administrator

Responsibilities:

• Involved in the administration and maintenance of the Windows 2000 Active Directory that includes configuring the directory server, designing active Directory schema defining attributes and custom attributes, custom classes, and the directory tree structure (DIT), and implementing authentication and authorization through Active Directory Security and defining ACI’s (Access Control Instructions).
• Responsible for interconnecting different kinds of data storage servers in a Network environment.
• Configure TCP/IP, DNS, WINS, HOSTS and LMHOSTS files & Connecting and testing systems to LAN. Installing and troubleshooting local and network printers.