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Cisco Voip/ipt Engineer Resume

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Radnor, PA

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SUMMARY

To obtain a position involving telephony(VOIP) and networking technology that will utilize and enhance my experiences and knowledge.

TECHNICAL SKILLS:

CUCM/Unity Admin/Engineer Informacast Paging Admin Integrations, ATT Teleconference Admin IPT

Checkpoint/Juniper Admin Project Management ATT Bus Direct/TFN Routing

WORK EXPERIENCE:

Confidential, Radnor, PA

Cisco VOIP/IPT Engineer

Configured and maintained CUCM 9.x and related Cisco Unified Communications configurations. Monitor and troubleshooted VOIP phones in CUCM and UNITY voicemail daily. Helped lead and outline telephony/network design, operations, and project integrations. Including Proj Management, CUCM config, Voice Routing Protocols, Scripting/ICM, Paging, Config of Voice Gateways and even helped maintain network engineering framework Solid grasp of UCE Call Center technologies, Cisco IP telephony, basic LAN and WAN administration

Confidential, Radnor, PA

Desktop Admin

Provided technical support on issues from, password resets using admin accounts, printer issues, blackberry support, VPN support, AD administration account support/creation, and Citrix access. Expertise troubleshooting in Lotus Notes with regards to calendar, delegation, instant messenger, account management, location docs, synch issue with Blackberry/Desktop Manager Used ARS Server Console to administrate AD accounts. Created new accounts, applied policies, and added/ removed programs

Confidential, Camden, NJ

Security Networking Analyst

Used Checkpoint NGX R61 to administrate change request, traffic monitoring, security risk and incident management of firewalls policies Used Juniper SSL VPN (6.5R4.1) to maintain, monitor, and troubleshoot a secure environment for internal/external employees, Business partners, and 3rd party vendors of Confidential Used basic UNIX knowledge to admin security/company applications and servers Adhered to monthly meeting in new networking topology such as OSPF routing protocols, firewall changes, and project upgrades such as cloud computing that correlated with other business and technical groups to keep Confidential updated by security/networking standards

Confidential, West Chester, PA

Admin of Firewall Security/Active Directory

AD admin for account creation and group membership support using Quest & MS Exchange ACE/RSA database admin responsible for distribution of all Secure ID’s company wide Facilitate daily communication between Network Support and IS Risk Management Provided daily support via telephone and email to achieve SLA and customer satisfaction Systems supported: VOIP, Lotus Notes, Blackberries, soft/hardware installs, Citrix

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