SUMMARY:

• Quality - focused IT professional with 5+ years of experience as Network Engineer, software and hardware support specialist and committed to sorting out IT network related issues to ensure effective flow of information.
• Team player, great customer service, and dedicated to work under pressure to meet the desired goal.
• Quick to learn new systems, protocols and computer programs, operating cleverly and efficiently within them or establishing contingency plans to turn potential problems into opportunities.

CORE COMPETENCIES:

• Windows Active Directory
• Disaster Recovery
• System Administration
• TCP/IP
• VoIP Implementation
• Database Administration
• System Upgrade
• Python
• Ticket System Support
• Testing &Troubleshooting
• Spectrum Analyzers
• Problem Identification / Analysis
• Riverbeds
• Network Administration
• DNS
• JavaScript

PROFESSIONAL EXPERIENCE:

Confidential, Frisco, Texas

Network Engineer

Responsibilities:

• Maintained and assisted with the design and deployment of Network Operations.
• Experience in Break/Fix support of standard enterprise Cisco routers, load balancers, firewall.
• Oversee, Monitored and tested Network performance and provide Network Performance statistics and reports.
• Inter VLAN Routing and Access List.
• Network latency analysis, performance monitoring and troubleshooting.
• Tier Two Troubleshooting, Tests, locates and repairs simple to complex equipment problems.
• Wireless Communication Support
• Perform basic configuration and fault management for a wide array of platforms in the network including but not limited to MSC (Mobile Switching Center), Regional Business Offices (RBO), call servers and media gateways, HLR (Home Location Register), Data Centers, RNC (Radio Network Controller), wireless location services equipment, digital cross connects, and an assortment of adjunct and peripheral systems, and Transport.
• Generate test plans and Implementation plans detailing network related configurations
• Troubleshooting Routing and Switching problems and escalate incidents.
• Configured routing protocols, EIGRP, OSPF.
• Create and maintain documentation as it relates to network configuration, network mapping, processes, and service records
• Network Operations (Transport Performance team)
• Network Performance and Audit.
• Provides Remote Network Surveillance and Tier one Troubleshooting
• Troubleshooting: Identified the problem in the system and documented the symptoms, determined the probable cause, implemented the solution and tested the solution.
• Serve as a subject matter support for F5 load balancers with Big-IP LTM & ASM
• Hardware Maintenance: Performed ongoing performance tuning, hardware upgrades, and resource optimization as required while minimizing risk and maintaining cost levels as low as possible.
• System Recovery: Used Symantec System Recovery 2013 R2 to deliver backup and disaster recovery for Windows server/ used System Repair Disc/Recovery Drive after serious errors in Windows.

Confidential, Dallas, Texas

Network Engineer

Responsibilities:

• Configured, Installed, Implemented, Tested and Maintained Cisco devices such as Cisco Routers 1800, 2500, Cisco IOS Switches 2900, 3500, and 3750, Nexus.
• Inter VLAN Routing and Access List.
• Deployed templates using CloudFormation for the required environment.
• Configured networking with route tables, access control lists, firewalls, and NAT, HTTP and DNS.
• Configured AWS Virtual Private Cloud environment and networking inside the VPC.
• Experience using AWS CLI to create new instances and manage existing instances.
• Network Performance and Management. Cisco Virtualization Experience Infrastructure.
• Deployed and Supported Cisco Pix firewall and Nokia Checkpoint Deployment, Support and Management of the infrastructure.
• Provided 2nd and 3rd Level Support for all hardware, software and Network problems reported.
• Escalation Support for various devices that support Network Management, Performance Management, Traffic Shaping, Bandwidth Management and IP Address Management.
• Experience with Designing, deploying and supporting enterprise class checkpoint, VMware Juniper and Cisco firewall and SSL VPN devices.
• Circuit provisioning and implementations varying from DS0, DS1, DS3 and Frame relay.
• Load Balancer, Installation, Configuration, Troubleshooting. IPV4, IPV6
• Troubleshoot Network connectivity /performance problems and provided resolution.
• Cisco ASA 5550, 5510, 5520, 5540. End - to-End Network Security.
• Oversee, Monitored and tested Network performance and provide network Performance statistics and reports.
• Provided Lead and Technical support and guidance to users, VRF, Trucking.
• Conducted independent research to learn basic support tips in Network Operations to generate improvement suggestions, and present findings to supervisors.
• Assisted in the day to day support operations of internal and/or external networks.
• Supported Yammer Integration on Microsoft Office 365
• Assisted in the development of project proposals, cost estimates and budgets, timelines and schedules. Acted as liaison between vendors and contractors involved in project implementation and assured that all contracted work was satisfactorily completed according to specifications.

Confidential

AWS/Cloud Network Engineer

Responsibilities:

• Hands on experience in EC2, VPC, Subnets, Routing tables, Internet gateways, IAM, Security Groups, CloudWatch on AWS.
• Configure and managing daily and hourly scheduled snapshots backup and Restore the data from snapshots if needed.
• Supported AWS services - including but not limited to: VPC, Route 53, ELB, EBS, EC2, S3
• Network administration in large datacenter environment - DNS/DHCP, Load Balancing (F5 Networks, AWS ELB), Firewalls ( Confidential, Confidential ), IDS/IPS, IPSEC VPN)
• Implemented Dynamic IP routing protocols (BGP, OSPF, EIGRP, MPLS)
• Network latency analysis, performance monitoring and troubleshooting
• Enterprise scale networks within cloud environment delivering SaaS solutions
• ITIL (Incident, Change and Problem Management) and tools (Service Now)
• Worked in an operational support role with cross functional global and remote teams after hours on call responsibilities.

Confidential

Technical Support

Responsibilities:

• Creates and maintain documentation as it relates to Network configuration, Network mapping, processes, and Service records.
• Technical Troubleshooting
• Ensuring Quality Assurance
• Supervision of Front liners
• Inbound and Outbound Calls Monitoring
• Provided a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all PC hardware and equipment to ensure optimal workstation performance, troubleshoot problems areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end - user assistance where required.
• Assisted in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
• Conducted research on desktop products in support of PC procurement and development efforts. Avaya PBX.
• Evaluated and recommended products for purchase, Supported VOIP Services
• Wrote technical specifications for purchase of PCs, desktop hardware and related products.