TECHNICAL SKILLS

Operating systems: Windows 9x/ win 2000/ XP, Vista, Linux.

Applications: Ms office, outlook, Antivirus software, Ms Internet security, windows server 2000/2003/2008 , HP Service Desk, WhatsUp Gold, Cisco VPN Client,Servicenow, SolarWind Orion, Idera, PRTG, Nagios, vSphere, SCOM, Sitescope, BSM, ARX, HPSM and Alive,Spectrum, ServiceNow, Bomgar and Altiras.

PROFESSIONAL EXPERIENCE:

Confidential

Network System Engineer

• Maintaining, coordinating and overseeing all technical and operational requirements as they relate to data, voice and IT service standards.
• Responsible for the ongoing administration, technical support, security, and functional operation of the regions Local Area Networks and Telecommunications infrastructure .
• Windows server cluster administration.
• Support Servers patching and VMware first level troubleshooting.
• Contribute to network and architectural diagrams as needed .
• Resolve network issues directly with customer over the phone.
• Support Cisco VoIP technologies and Video Conferencing software/hardware .
• Contribute meaningfully to the incident response processes.
• Act as a liaison with other technical teams
• Triage and troubleshoot issues as they arise, escalating as necessary.
• Manage the all - important critical communications process
• Monitoring the data Center servers and networking gears.
• Triage and troubleshoot issues as they arise, escalating as necessary.
• Perform on boarding off boarding users account.

Confidential, Washington, DC

NOC Analyst

• Support IT Infrastructure 24x7x365 Systems and Applications.
• Utilize industry standard tools to monitor servers, networking equipment, network connections, and internal as well as member-facing applications.
• Translate operational requirements into monitoring actions.
• Support Servers patching and VMware first level troubleshooting.
• Contribute to network and architectural diagrams as needed .
• Seek out new ways to improve tool functionality by following best practices, industry standards and thinking outside the box
• Monitoring and managing Nagios.
• Contribute meaningfully to the incident response processes.
• SQL Database first level support.
• Triage and troubleshoot issues as they arise, escalating as necessary.
• Manage the all-important critical communications process
• Windows server cluster administration.
• Monitoring the data Center servers and networking gears.
• Triage and troubleshoot issues as they arise, escalating as necessary.
• Perform on boarding off boarding users account.
• Provide excellent customer service to customers while documenting work thoroughly.
• Provide weekly and daily changes documents and follow up with the proper teams.
• Manage the all-important critical communications process ranslate operational requirements into monitoring actions

Confidential

Web services Engineer

• Responding to inquiries and providing technical support to end users
• Monitoring, HPSM, and Alive
• Troubleshoots user issues and recommends solutions to prevent reoccurrence. Provides training when needed
• Creates and maintains documentation for internal processes and procedures.
• Escalates to technical leads as required.
• Performs root-cause analysis.
• Provide weekly and daily Application changes and maintenance.

Confidential, Gaithersburg, MD

ITCC Engineer

• Apply all network OS patches.
• MS Exchange administration and support.
• Remote office support.
• Desktop support
• Blackberry enterprise support.
• Windows server cluster administration.
• SAN support, administration and configuration.
• Macintosh server and desktop support.
• Monitoring, SCOM, and SolarWind Orion.
• Perform the day-to-day administration of Active Directory, MS Exchange BES,and support Confidential application account for approximately 5000+ company employees worldwide
• Perform on boarding off boarding users account.
• Provide excellent customer service to customers while documenting work thoroughly.
• Troubleshoot printer network communication issues and work with other IT teams and printer vendors.
• Troubleshoot VOIP Issues, telephone and exchange Outlook issues.
• Support IT Infrastructure 24x7x365 Systems and Applications.
• Provide weekly and daily data backup and restore.
• Support Servers patching and VMware first level troubleshooting.

Confidential, Falls Church, VA

Technical Support/Server Administrator

• Monitoring, WhatsUp Gold, and network devices connectivity.
• Analyze and escalate all deficiencies in equipment, alerts and alarms with detailed information accurately within the shortest amount of time.
• VPN Administrator: create, manage and trouble shoot VPN accounts.
• All calls for work related incidents; service calls, and work orders annotated with a Service Desk document. Process accordingly to type of document. Updated posting of work orders assigned to other workgroups.
• Monitoring HPSIM System Insight Manager, HP Open View Operations.
• Configure, update, backup, and troubleshoot system.
• Organize and inventory equipment.
• Maintain, install, test, alter, and repair communications equipment and cables.
• Active directory and TCP/IP.
• Cabling and connecting equipment.

Confidential, McLean, VA

IT specialist / IT Operations Control Monitor & Response Specialist

• Day-to-day operation, maintenance and system administration of network infrastructure devices, including hardware and software on routers, hubs, switches, encryption devices, and security devices.
• LAN and WAN support.
• Concord, HP OpenView, SolarWinds, Cisco WCS monitoring tools.
• Monitors and troubleshoots various production systems; typically monitors and resolves complex systems/issues.
• Serves as subject matter specialist in one or more tools/product sets.
• Performs proactive monitoring and reviews.
• Handles problem tickets: provides first level support.
• Alerts and performs initial troubleshooting for any problems occurring on all Firmwide production servers at the Data Center.
• Escalate automated monitoring systems.
• Creates problem tickets and routes to trouble group.
• Follows procedure and escalation path according to the Standard Operation Procedure database.
• Assists with media processing, lifts and racks servers, follows basic cabling procedures, prepares systems for deployment.
• Reviews cabling and labeling for quality assurance.
• May act as a liaison with other technical teams.