Network Analyst Resume Alexandria, VA - Hire IT People

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Network Analyst

Confidential - Alexandria, VA

Assisted in the upgrade/migration to Windows 10 for the DMDC.
Used AD and CA Ticket system to establish connection to the Windows 10 machines.
Assisted in troubleshooting network connectivity issues of remote sites.
Contacted sites and assisted site security managers with the setup of port security as well as responsibilities and duties for the Windows 10 upgrade.
Assisted with tracking of site completion.

Store Associate

Confidential -Manassas, VA

Confidential

Confidential -Manassas, VA

Assisted Users with the setup and installation of Windows 10.
Assisted Users with home wireless network setups.
Helped recover lost files and get rid of viruses and malware using tools like Malware Bytes and Spybot.

Driver/Warehouse employee

Confidential- Manassas, VA

Designated driver for all NOVA deliveries.
Loaded/Unloaded inventory trucks.
General warehouse duties.
Ahead of the Curve Landscaping
Assisted owner with day to day operations of a small privately owned landscaping business.
Tasks included tree removal, stump grinding, lawn care and maintenance, installation of sod and renting walls, brush clearing and debris removal, log splitting, and fence construction
Operated heavy equipment including a zero-turn industrial lawn mower, industrial log splitter, and a bob cat

Tier 2 Technician

Confidential - Chantilly, VA

Provided Tier 1 and Tier 2 support with a focus on initial setup, re-imaging and security of windows 7 desktops and laptops utilizing Norton Ghost, Kapersky and Activate Directory.
Responsible for procuring, securing and controlling physical IT inventory to include laptops, desktops and smart phones.
Answered Tier 1 phone calls to assist with users requests as well as used an internally created ticketing system to track issues.
Key member of Windows System Administration team who handled adding machines and users to the Active Directory domain as well as small changes to group policy via AD Users and Computers and the GPO Editor.
Assisted Senior Windows Admin in deployment of new AD Members and AD Domain Controller.
Assisted Senior Windows Admin in setting up Active Directory from scratch for two remote sites and added them to our existing AD domain.
Assisted Senior Windows Admin in migration from a Windows 2003 Active Directory to a Windows 2008 Active Directory by raising the Domain Forest Functional Level via the AD Domains and Trust Snap-in.
Assisted Senior Hardware Engineer with hardware replacements to include NIC cards, CPU's, RAM and motherboards of Dell PowerEdge servers.

Service Desk Analyst

Confidential

Provided Tier 1 and Tier 2 support to end users in a high volume call center that supports over 12,000+ users who worked for over 15 government agencies, with the largest client being the Federal Department of Transportation.
Approximately 35+ daily technical issues documented, routed or solved via telephone and remote video/ teleconferencing.
Daily tasks included logging trouble calls, technical issues and eventual end results into the Remedy ticketing system implemented by the Federal Government.
Assisted in the creation of internal process documents to include things like Safeboot troubleshooting as well as standard Tier 1 issues (email client problems, printer issues, etc.).
Responsible for day to day creation of AD users accounts.
Responsible for day to day preening of inactive user accounts as well as disabling users based on management direction.
Updated distribution lists, expanded user mailbox limits and assisted users with Tier 1 mail issues using Exchange 2003.
Assisted with machine lockouts using McAfee Safeboot and documented issues that I couldn’t resolve to be passed off to Tier 2
Utilized Microsoft SMS/Bomgar to assist remote users with any issue they might have had from adding a printer, finding a file, connecting them to shared drives, setting up their email client as well as installing approved software.

Windows System Administrator and Tier I

Confidential - Sterling, VA

Daily AD related tasks from user creation to group policy review.
Created and installed OS images on 90+ end user machines.
Installed Windows 2003 on new servers for inclusion into the AD.
Installed and managed Symantec Antivirus Enterprise server and environment End User Support.
Assist in daily help desk activities ranging from broken printers to Exchange account issues.