SUMMARY:

• An innovative IT leader experienced in IT network operations, security and service delivery.
• Network and security management, data center integration and migration, ITIL service delivery, incident and problem management.
• Thrives in environments that demand accountability, integrity and a constant drive to improve the way IT helps a company do business.
• Adapts quickly to new challenges, readily learning new technologies, building award - winning teams and enhancing both IT performance and sustainability throughout the enterprise.
• Created a collaborative ITIL based framework and Confidential for a diverse and heterogeneous IT organization with multiple service towers (Messaging, Web, Network, etc.). Streamlined incident and problem management, established a centralized knowledge base and CMDB effectively reducing MTTR of major incidents.
• Support teams consistently nominated for "delighting the customer" annual awards.
• Enabling the workforce and collaboration initiatives".
• Recruited by Office of CIO for global IT program management and efficiency resulting in over 25% savings in new purchases and renewals.
• Led inventory consolidation and license management initiative saving over $2M in lifetime licensing costs.
• Lead pilot implementation and deployment of major IT initiatives throughout multiple agencies and corporations.
• Shift lead and startup manager establishing a corporation’s first 24x7 managed service (security operations) center.
• Developed ITIL based Incident Response Framework for multi-prime contract and led one of three 24x7x365 shifts for an availability and incident response team. The incident response framework was adopted by the customer across the enterprise.

PROFESSIONAL SKILLS AND TOOLSETS:

New Relic, SPLUNK, FireEye, Dynatrace Gomez, Remedy, ServiceNow, Jira, CA Spectrum and UIM, HP OpenView, CiscoWorks, SolarWinds, BAE Project Management and PMP training, VeriSign PKI training and administration, Linux, Microsoft AD, AWS, NetApp, Cisco, Nokia FW, MS Exchange Administration, MS SQL Administration

PROFESSIONAL EXPERIENCE

Confidential

Enterprise Network Management Architect

Responsibilities:

• Lead Architect for federal customer’s implementation of an Integrated Operations Center (IOC).
• Responsibilities include but are not limited to performing capability and gap analysis of resources and tools, development of playbooks, leading incident management drills, design of IOC, and authoring of Confidential .
• Environments included Windows, Linux, Cisco, F5, Spectrum, Solarwinds, Splunk, Remedy, AWS, Azure.

Confidential

Senior Consultant

Responsibilities:

• Prime partner supporting large online enterprise network, responsible for incident management, service delivery, inventory and software licensing management.
• Lead 24x7 network, incident management and application monitoring teams.
• Monitoring and management platforms included SPLUNK, New Relic.
• Successfully managed projects with multiple program partners in geographically diverse locations. Environments included Red Hat, Windows, Linux, F5, JBoss, Oracle, AWS, EC2, Ansible, JIRA, GitHub, Confluence.
• Established a product catalog which ties current inventories and license requirements to procurement records enabling the organization to accurately analyze current and future software licensing requirements.
• Proactively managed software upgrades, lifecycles, change and configuration management for multiple programs.
• Collaboratively led, managed and tracked global new buys and renewals across business towers enabling executive level initiatives to be completed on-time and under budget.
• Senior lead for data center modernization, consolidation and migration efforts for various federal customers. Efforts included site operation surveys, developing IT roadmaps and migration plans for customers to meet federal mandates, migration to a cloud architecture and improving efficiencies.

Confidential

Enterprise Infrastructure Manager

Responsibilities:

• Standup of new facility and oversight-delivery of integration products, programs and projects (nearly $30M yearly IT Inventory and service delivery task orders) to multiple customers; including but not limited to: Configuration and Asset Management of all customer inventory, order processing, financial control processes and procedures, and successful completion of integration and deployment of systems.
• Led critical infrastructure and facility upgrades.
• Successful Oracle to DELTEK consolidation and migration of inventory and material management system.
• Served on Enterprise Architectural Team. Responsible for Active Directory, Unix platform integration, Enterprise Computing and Desktop Distribution.

Enterprise IT Support Manager

Confidential

Responsibilities:

• Managed national team located in geographically different locations who were responsible for all tier 2 and tier 3 IT service calls, local network/desktop/server/firewall administration and IT operations including backup and business continuity.
• Coordinate regional merger and acquisition activities including building moves and integration of infrastructures and data centers with no interruption of services.
• Established site specific Business Continuity Plans (BCP), processes and procedures based upon organizational goals and requirements.
• One of first three sites to implement Cisco VoIP with shared directory lookups.
• First non-outsourced site to implement Microsoft Windows Security Update Services to all laptops, desktops and servers.
• First site to automate backup and restore policy for all laptops resulting in average yearly cost savings of $10,000 to $15,000.