PROFESSIONAL SUMMARY:

• 20 years of experience in supporting computer networking systems over various hardware and software platforms.
• Utilizing strong hardware/software skills over a global network across the Confidential Building credibility with customers by providing the absolute best in customer care and service.
• Experience in network design and installation. Troubleshooting data bottle necks and communication issues.
• (10+ years), Administration in Active Directory, user accounts, group policy, security policy (10+ years), Lync Server Administration (3 years), Strong Customer Service Skills (10+ years), Break fix hands on.
• Monitoring sensitive data back ups and troubleshooting over Lan/Wan environments .

TECHNICAL SUMMARY

Network Administration, Computer Hardware, Unix Operating Systems, System Design, Linux Kernel, Shell Scripting, Windows XP Pro, Windows Vista, Samba, Microsoft Excel, Microsoft Word, Print Servers, Multiplexers, Routers, Patch Management, Printers, Hubs, Switches, LAN - WAN, Modems, Cable Networks, Sco Openserver, Powerchute, Firewalls, Troubleshooting, PC, Wyse Terminals, Patch Panels, TCP/IP protocols, DNS management, NetBIOS, SMTP, Help Desk Support, Message Queue, Virus Removal, Remote Desktop, Sco Open Server Unix PC, Anywhere Samba, Desktop support, Logmein Rescue, Cat 5 Cable, RJ-45, R-J11, Shoretel, IP Phones, Active Directory, ADUC, Group Policy, DNS, Network Design. Knowledge of ITIL proceses

PROFESSIONAL EXPERIENCE:

Confidential

IT Specialist

Responsibilities:

• Loading Linux OS Unbuntu, Debian and configuration of all aspects of the file system. Including but not limited to user accounts, home directories, as well as installing lizard file system
• Installing all software linphone, SFL phone for VOIP, PBX configuration, asterisk
• Postfix Admin for email accounts
• Monitor and trouble shoot problems within the Linux environment. Monitor disc space, and all backups of data. Installation of patches to improve system performance and efficiency.
• Install clients and configure workstations in busy call center.
• Support call center desk tops, load linux configure join domain
• Travel to customer sites to support their networks and upgrade when needed.
• Monitor and respond to ticket system for incidents and requests.
• Monitor and respond to ticket system for incidents and requests.
• Supporting Active Directory user accounts, group policy, file shares and permissions
• Implement data back up to ensure success.
• Support routers, firewalls, printers all network devices
• Provide excellent customer care through ticket system, and onsite technical support calls.
• Linux Admin. Load OS configure all aspects as well as scripting in VIM.

Confidential

IT Specialist

Responsibilities:

• Configure mobile devices, IPhone, Android, Apple-IPADs, Laptops
• Monitor and respond to ticket system for incidents and requests
• Set up User accounts (New Hires) in Active Directory, group policy, Organization Units. Resolve lock outs, logon issues. Configure separations, analyze network security
• Remove Malware, Virus, resolve Windows problems. Set up printers, file shares
• Trouble shoot network issue’s with printers, access issues to AD file shares
• Supporting Active Directory user accounts, group policy, file shares and permissions, configure exchange accounts on clients
• Resolve various issues in Internet explorer, Microsoft Office applications
• Documentation of IT procedures, input Assets into trackit data base for inventory tracking
• Set up user profiles on laptops per HR company transfers
• Provide excellent customer care through ticket system
• Responsible for individual projects such as restructure new hire process, document process
• Set up accounts in multiple web portals specific to company. Microsoft Lync Aw airwatch
• Image lap tops, resolve blue screen issues, install hardware all devices network cards, web cams .
• Set up phones, extensions, Shoretel, support conference rooms video hardware poly com
• Support internal employees of aprox 500 customers in all departments. This included trouble shooting Lab equipment for research and development

Confidential

IT Support Specialist, Desk Top Support, JR System Administrator

Responsibilities:

• Data Recovery Back Up
• System Security
• Server Administration and Repair
• Mixed-Platform Environments
• Technical Infrastructure (LAN/WAN/VOIP/VPN)
• Workstation Installation/Configuration
• Installation Configuration of Network communication devices
• Extensive Customer Support and troubleshooting.
• SCO Open Server/Linux Windows, TCP/IP; DNS; DHCP; WINS; SMTP; NFS Configuration routers, Switches, Hubs, Firewalls, Print Servers, VoIP, Multiplexors, Wyse
• Terminals, Modems, Okidata serial printers, UPS back up power supply units, Patch
• Panels, cable run and termination. Work station support hardware/software, Virus removal, Kernel rebuilds and maintenance.
• Accountable on mission-critical uptime for Servers housing and storage of customer company data.
• Configured and optimized kernel and daemon settings.
• Set up peripherals configured and tested. Print Servers, firewalls, proxy servers, pcs.
• Wrote UNIX Shell Scripts. LP Spool, direct scripts, backup scripts.
• Responsible for migration of site content, configuration, databases to new hardware and from third-party providers to our network.
• Responsible for data transfer and configuration of new servers.
• Traveled to customers sites for complete network set up, cable runs, patch panel to jack termination. Set up work stations and all network devices. Test all equipment for functionality and train users

Confidential

Firefighter Emergency Medical Technician

Responsibilities:

• Respond to 911 calls for medical aids and fire’s.
• Assist with patient care and loading patient into ambulance.
• Fight fire with trained fire tactics.
• Extrication of patients in trapped situations such as motor vehicle accidents.
• Assigned to major incidents multiple agency brush and forest fires.
• Continue of protocols and related to fire fighter duties.

Confidential

Emergency Medical Technician

Responsibilities:

• Respond to 911 calls and provide patient care.
• Transport to appropriate facility.
• Continue within the first responder’s emergency field.
• Document all incidents for hospitals and law enforcement.
• Contribute to court ordered cases when requested to do so.
• Assist law enforcement and fire department on scene when requested.