Network Administrator Resume Austin, Texas - Hire IT People

OBJECTIVE

Seeking a challenging technical or managerial position as a Network Operation Center Engineer utilizing my experience and knowledge within a large - scale electronic communication system environment.

PROFESSIONAL EXPERIENCE

Confidential, Austin, Texas

Network Administrator

Responsibilities:

Responsible for diagnosing and resolving problems across a variety of hardware platforms and vendors including Cisco, Juniper, F5, Checkpoint, Palo Alto and more across our global client base.
Solid understanding of Cisco internetworks, routing and switching and related protocols.
Trained customers on troubleshooting LAN/WAN systems.
Upgraded, configured and managed all LAN/WAN hardware and software.
Worked with WAN circuit troubleshooting, including interacting with carriers as well as the procedures.
Worked with Exchange and interacted with global peers within the network operations center and across other departments to solve problems.
Identified automation opportunities that can improve and help optimize the operation, such as documentation and monitoring adjustments.
Utilize top notch written and oral communication skills to provide clients with the best support experience.
1+ years of experience as a network engineer in an operational support role.
Solid understanding of Cisco internetworks, routing and switching and related protocols, LAN/WAN is required.
Exceptional written and oral skills are required.
Strong Interpersonal skills and customer service skills are required.
A solid understanding of WAN circuit troubleshooting, including interacting with carriers as well as the procedures used to resolve these types of issues is strongly desired.
Appropriate keyboard skills are required.
Experience with Microsoft Visio, Excel, Word are required. Advanced MS Office skills are a plus.
A desire to take on new challenges that will not only develop yourself, but help to contribute to the operation at a higher level.

Network Engineer

Confidential, Austin Texas

Responsibilities:

The Cisco TSG RMS (Telepresence Support Group Remote Management Services) is the service delivery arm for Cisco responsible for co-management of the world’s largest and most progressive networks in the world. As a part of the TSG team, I am trained to support and maintain “bleeding edge technologies” for WAN/LAN, Security, VOICE and Telepresence related technologies. Engineers at Cisco TSG build a wealth of knowledge in Enterprise and Global Network troubleshooting, administration and design while getting exposure to the latest technology developments Cisco has to offer. Qualified candidates will have a desire to provide premier customer support to technical and non-technical users at the individual contributor level up to the executive level for internal and external clients.
Cisco ROS Tier 1 Support is responsible for in-depth technical notification to the customer and timely triage on a 24x7 basis for WAN/LAN, Voice, Security and Telepresence related incidents. Engineers will be accountable for analyzing trouble tickets, contacting the customer to relay pertinent information, incident remediation and/or escalation to Tier 2 Engineering if required.
We have the ability to troubleshoot basic networking problems and an understanding of the OSI model. Experience in Carrier or Service Provider environments are also required. We also must also have a proven track record of excellent customer service. Remedy Ticketing systems experience or other proactive monitoring experience is a plus.

Network Engineer

Confidential

Responsibilities:

4 years experience in configuring Cisco routers and router interfaces to allow data communication between two or more network devices on multiple networks in a flat or hierarchical design.
2 years experience in creating virtual local area networks (VLANS) and implementing port security in conjunction with the use of access control lists to maintain logical segmentation
Troubleshoot transmission control protocol/internet protocols (TCP/IP) from layers 1 - 3 and layer 7 of the Open systems Interconnections (OSI) Model
Strong foundation in configuring and troubleshooting routing protocols such as EIGRP (Enhanced Interior Gateway Protocol), OSPF (Open Shortest Path First), RIVv1 and RIPv2 (Routing Information Protocol version 1 and 2) to pass routing information to appropriate neighbor routers to ensure connectivity is maintained at all times
Configure access points for wireless client access and wireless bridges to extend wireless signals
Precisely follow technical direction and focus on attention to detail when analyzing and solving network failures or malfunctions
Provide excellent communications skills when speaking to customers
Translate complex technical terms into simplified non-technical terms and educate customers in a timely manner to help prevent related malfunctions in the future.

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Network Administrator Resume

Austin, TexaS

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