SUMMARY

• H ighly systematic and Practical IT professional with Overall 6 + years of wide spread experience in
• Application Packaging, Application Infrastructure Support, maintenance, Active Directory, SCCM administration and End User support .
• Immensely self - motivated individual who desires to be a part of a high performing team and contribute to team success while developing my own career growth.
• Has verified ability to provide creative and operative strategies through the application of highly developed problem-solving skills,
• Troubleshooting skills and proficient administration for variety of IT system, reliably keeping current network technologies; team player with reputation for providing exceptional user service; persistence to work with demanding clients.

HIGHLIGHTS OF TECHNICAL SKILLS

• Strong knowledge and experience on MSI, MST (Transforms), MSM (Merge Modules), MSP (Patches) and MSI database tables etc.
• Experience in using Windows Installer SDK development tools like Orca to work with MSI s and debugging for package review/cleanup. experienced in all stages of the Software lifecycle functions - requirements gathering, analysis, design, development, test and implementation.
• Expertise in Microsoft Windows 2008/2003/2000 and NT 4.0 Server; Windows 95/98/2000 Professional/XP/Vista/7(32 bit and 64 bit), Windows 10 (32 and 64 bit), Microsoft SMS Server 2.0, SMS 2003, SCCM 2007/2012, Microsoft Deployment Toolkit 2010 Update 1/2012 with User State Migration Toolkit, Zero Touch Installations & Light Touch Installations of Windows, Task Sequences, Image Creation with DISM and Driver Injections, MS Updates, .Altiris Deployment Solution 6.9, Altiris Client Management Suite, Citrix Presentation Server 4.0, Microsoft App-V 4.5/4.6 SP1 and 5.0, VMWare ThinApp, AD DS, DHCP, DNS, Proxy, GPO, TCP/IP Concepts.
• Experience writing scripts using VBScript, WMI scripts, Power Shell, Wise Scripts and batch files.
• Experience with PowerShell Deployment Toolkit.
• Testing and troubleshooting applications for Locked down environments using Tools like Filemon, Regmon, Procmon, CMTrace, Sysinternal tools.
• Proficiency in maintenance, troubleshooting and upgrading of applications.
• Extensive experience in Imaging, repackaging and distributing packaged applications.
• Possess excellent analytical, logical and communication skills.
• Extensively worked on MSI Application Packaging using Flexera InstallShield AdminStudio 7.0, 8.5, 9.5, 2011, 2013, Wise Package Studio 4.x/5.x/6.x/7.x/8.x.,Microsoft App - V 4.5/4.6 SP1 and 5.0, VMWare ThinApp, Altiris SVS 2.1, Microsoft SMS Server 2.0, SMS 2003, SCCM 2007/2012, Microsoft Deployment Toolkit 2010 Update 1/2012 with User State Migration Toolkit, Zero Touch Installations & Light Touch Installations of Windows, Task Sequences, Image Creation with DISM and Driver Injection, MS Updates

PROFESSIONAL EXPERIENCE

Confidential, Plano, TX

Systems Administrator

Responsibilities:

• Maintain the SCCM Task Sequences used to image PCs to ensure reflect new hardware models, new software versions and emerging company requirements.
• Work with site support teams to test new deployments and to troubleshoot and resolve any issues that arise.
• Mainly administer the SCCM service, creating software packages and distributing software and patches to Windows devices across the environment.
• Create Test Collections (Device/Users/Device Collections/Users Collection) for Application.
• Package applications using Install Shield Admin Studio 2013.
• Perform scripting using Wise Script, VBScript, Windows PowerShell and batch files.
• Creating various scripts for Packages as custom actions requiring special needs that cannot be handled directly by packaging tools, as per requirement.
• Deploy Microsoft Security patches and updates time to time.
• Use DaRT to remote into the PC for Diagnose and Repair at the time of imageing.
• Use Service Now as a ticketing service for Tasks and Incident created by users and remediate the problem, close the tickets after successful remediation.

Confidential, Grapevine, TX

Senior System Engineer

Responsibilities:

• Responsible to Create Windows 10 Images for 3 states ( Confidential, Colorado, and Kansas) for Point of Service (POS) Hardware HP RP2. And legacy ELO POS Machines.
• Deploy Pre-defined Windows 10 Images from MDT 2012, Create Task Sequences in MDT and made changes as per required by the states.
• Create Batch, PowerShell, Wise scripts and Made changes in pre-exist different batch, PowerShell, xml scripts (Logon, Startup, Unattended) to facilitate the installation.
• Made Group Policy changes in pre-Sysprep environment in the image.
• Made Windows Firewall changes in pre-Sysprep environment in the image.
• Install other hardware (MSR, Printers, Dial up Modem etc.) drivers as per approved by the states requirements.
• Create In-house built Application Packages with Install Shield AdminStudio.
• Sysprep and finalize the images with DISM and create USB and ISO.
• FTP all the ISO images for the QA and UAT (QA and UAT located in China and Canada).
• Provide support all the assigned states through LogMeIn with Standard and Advanced skills of Fault Diagnosis & Troubleshooting.
• Responsible to create detailed documentation for all the steps and procedures taken to create an Image, and remediation procedures.
• Responsible to close the tickets in Service Now.

Confidential, Dallas, TX

EUS System Engineer / SCCM Packaging Engineer

Responsibilities:

• Maintaining SCCM client automated installations through Scripts via GPO & SCCM.
• Windows application Packaging and Re-packaging using Windows Installer Technology with tools like Wise Package Studio,
• Flexera Install Shield AdminStudio and Application package distribution through SCCM 2012 R2.
• Create reports using SQL Report Builder 3.0 for System Software and Hardware Inventory and Collections.
• Also Create Report to determine successful pushes and ad-hoc reporting as needed.
• Create/Capture and tune Windows Operating Systems Images of Windows 7, injecting the appropriate drivers in Images and Customize User Profiles through USMT.
• Create Task sequences for those images for Zero Touch Installation.
• Driver lifecycle management.
• Deployment troubleshooting expertise Application, WSUS Patching, and Operating System Deployments using LTI and ZTI.
• Patch Management for Desktops/Laptops ( Confidential ) using SCCM 2012 for both Windows Updates and Office Update.
• Administer the Windows OSD (Operating System Deployment) through MDT/ SCCM 2012 to push out to desktops/laptops and Mobile Users.
• Troubleshooting of SCCM 2012 R2 by checking the log files on Servers and Clients.
• Active Directory Management via GPO & SCCM 2012 R2
• Create Documentation for Smoke, Functional Testing and other cconfiguration documentation.
• MSE and Antivirus clients’ installation and management.

Confidential, Jackson, MI

Sr. SCCM Packaging Engineer

Responsibilities:

• Package & Repackage COTS/MOTS or In House Build Applications, using InstallShield Admin Studio 2013.
• Use InstallShield 2013 to create custom builds using custom actions and creating custom dialogs.
• Create Documentation for Smoke and Functional Testing.
• Create Application Deployment Strategies and design application testing flowcharts
• Test Applications on Windows 7 Desktops and Laptops ( Confidential ), (Including but not limited to) Confidential Tough Books (Model CF-191D, CF-195D, CF-19AD, CF-19KD, CF-19RD).
• Test Windows 7 Compatibility and performance testing with Applications.
• Create Collections and Advertisements (Device/Users/Device Collections/Users Collection) Applications, Packages with SCCM 2012.
• Maintaining SCCM 2012 by checking the log files on to the Server 2008 R2.
• Create/Capture and tune Windows Operating Systems Images of Windows 7, Injecting the appropriate drivers in Images and Customize User Profiles through USMT.
• Create Task sequences for those images for Zero Touch Installation.
• Create Report to determine successful pushes and ad-hoc reporting as needed.
• Patch Management for Desktops/Laptops ( Confidential Tough Books) using SCCM 2012 for both Windows Updates and Office Update.

Confidential, Jacksonville, FL

Application Support Specialist

Responsibilities:

• Extensive client interaction as working directly in the Client Environment.
• Worked on Software Migration from Win XP to Win 7 (32 bit and 64 bit) which involved Software analyzing, testing, troubleshooting and mitigating to make it Win 7 compatible.
• Created Application compatibility and remediation reports.
• Repackaging legacy setup applications using Windows Installer Technology with tools like Wise Package Studio, Flexera InstallShield AdminStudio.
• Creating MSI packages both as fresh installs as well as updates to existing installs.
• Performing Vendor installation (MSI) customization by creating Transforms
• .MST files) or using installer silent switches, according to application requirement.
• Repackaging applications for Citrix Environment.
• Remediating Win 7 incompatible applications to install and/or function successfully on the operating systems, using manual procedures, internally developed tools, etc.
• Performing scripting using Wise Script, VBScript, Windows PowerShell, WMI scripts and batch files.
• Creating various scripts for Packages as custom actions requiring special needs that cannot be handled directly by packaging tools, as per requirement.
• Maintaining SCCM 2012 by checking the log files on to the Server 2008 R2.
• Create/Capture and tune Windows Operating Systems Images of Windows XP and Windows 7, Injecting the appropriate drivers in Images and Customize User Profiles through USMT .
• Create Task sequences for those images for Zero Touch Installation.
• Deploy Microsoft Security patches and updates time to time.
• Import applications from iCommand to SCCM 2012, Using SCCM 2012 for internal testing and to ensure deployment of applications and Operating Systems to end users.
• Testing quality and verification of the packages on imaged and/or Virtual Machines for compliance with client policies and procedures & client standards.
• Ensuring clean uninstall of applications, by conducting destructive testing.
• Responsible to deploy various application packages including but not limited to Goggle Chrome, Mozilla Firefox, Telerek DevCraft, and Java etc.

Confidential, Hartford, CT

Technical Support Senior Specialist

Responsibilities:

• Create packages using Flexera InstallShield 2012 SP 1 and Wise Package Studio 8.0 for the Scripting and documented changes per client procedures Group Policy etc.
• Converted applications to be windows 7 compatible using AOK Changebase, (if needed) and changed and smoke tested all hard coded paths (If needed).
• Place the Created MSI into the in house developed installwrapper.vbs to control UAC in Windows 7.
• Create Packages which are compatible for both platforms (Windows XP and Windows 7).
• Test Packaged Applications for Windows XP and Windows 7 Compatibility.
• Create Collection and Advertisement after creating the package in SCCM.
• Push the package for UAT/PA Verification on the test VM’s
• Create Task Sequences in SCCM.
• Use Work Flow Manager for step by step report of the packaging process.
• Create Wise Scripts to upgrade some of the existing apps critical for the business in Windows XP.

Confidential, Phoenix, AZ

Sr. Application Packaging Engineer

Responsibilities:

• Created Scripts using Flexera InstallShield 2011 and Wise Package Studio 8.0 and documented changes per client procedures Group Policy etc.
• Converted applications to be windows 7 compatible using AOK Changebase, and changed and smoke tested all hard coded paths.
• Tested Packaged Applications for Windows 7 Compatibility and determined viability for virtualization
• Rationalized the Software database and remediated the applications.

Confidential, Laurel, MD

Sr. Packaging & Deployment Engineer

Responsibilities:

• Used Flexera AdminStudio 9.5 to create MSI based installations
• Created custom transforms, Custom actions using Flexera InstallShield 2011
• Created custom build MSI for in house applications
• Created Packages using SVS 6.2 (Software Virtualization Agent)
• Sequenced Applications using Microsoft APP-V 4.5 and 4.6 SP1
• Sequenced both VFS and Mount
• Installed and Tested Sequenced application using .MSI and also used SFTMIME command
• Troubleshoot applications using SFTTRAY command
• Used VMware thin app to create the virtual packages
• Creating Custom Actions in .MSI packages using VB/Wise scripting
• Package transfer from BMC Marimba to MS SCCM 2007.
• Capture and tune Windows Operating Systems Images of Windows XP, Injecting the appropriate drivers in Images and Customize User Profiles through USMT .
• Create Task sequences for those images for Zero Touch Installation.
• Deploy Microsoft Security patches and updates time to time.

Confidential, St. Louis, MO

Sr. Packaging Engineer

Responsibilities:

• Created custom transforms, Custom actions using Install shield
• Created custom build MSI for in house applications.
• Prepare Packaging Workstations with clean Windows 7 (64-bit) operating System
• Configuring Win 7 workstations as per client requirements
• Package transfer from HP Radia to MS SCCM 2007 for Deployment
• Create .MSI applications (Windows Installer setups) using Wise Packaging Studio 8.x/7.x
• Created Packages using SVS 6.2 (Software Virtualization Agent)
• Sequenced Applications using Microsoft APP-V 4.5 and 4.6
• Sequenced both VFS and Mount
• Installed and Tested Sequenced application using .MSI and also used SFTMIME command
• Trouble shot applications using SFTTRAY command
• Used VMware thin app to create the virtual packages
• Creating Custom Actions in .MSI packages using VB/Wise scripting