IT/System/Network Administrator Resume Richmond, CA - Hire IT People

SUMMARY:

Technologist with more than 20+ years of strategic hands - on experience working with various technical solutions in many environments. I also possess broad technical knowledge combined with outstanding leadership and creative problem-solving skills in both strategic and tactical areas. In additional to technical skills, I am also a Technical Writer/effective communicator able to explain complex concepts and ideas to non-technical individuals.

PROFESSIONAL EXPERIENCE:

IT/System/Network Administrator

Confidential, Richmond, CA

Responsibilities:

Establish network specification for users by analyzing workflow, access, information and security requirements.
Designed and maintained switch and router administration including interface configuration and routing protocols.
Monitored network performances issues including availability, utilization, throughput, goodput and latency.
Maintains network performance by performing network monitoring, analysis, performance tuning, troubleshooting and escalation to vendor.
Secures network by developing network access, monitoring, control, evaluation and documentation.
Upgraded network hardware by conferring with vendors, testing, evaluating and installation enhancements for the West Coast Locations.
Responsible for Asset Management for Zygo/Ametek’s West Coast Locations.
Accomplishes organization goals by accepting ownership for accomplishing new and different requests and exploring opportunities.

System Administrator/Technical Implementer

Confidential, San Francisco, CA

Responsibilities:

Scheduled and executed all stages of enterprise software, hardware and system implementations.
Assessed implications for each project phase and monitored progress to meet deadlines, standards and technical targets.
Worked with both IT and Network Teams to meet project goals and scope.
Translated hardware/software & networking needs to customer and prepared detailed work breakdown structures to meet project milestones.
Worked with vendors on obtaining permits for installations for hospital locations.
Lead on projects involving hardware and network relocation and connections.
Resolved numerous projects issues including user relocations, user & networking needs and any tactical matters.

System Administrator

Confidential,San Francisco, CA

Responsibilities:

Set up and maintain PC/MAC hardware at remote and field locations.
Calibrate instrumentation, controls and equipment to test function.
Assists in providing service to UCSF Medical Center and Campus locations
Assigned as proactive IT Administrator to Medical Division, ICU and OR.
Updated knowledge based manuals and websites for technicians to access location wide.
Provided support for hardware and software issues in both laptop and desktops systems to include software installations and configuration.
Responsible for configuring Active Directory user accounts in Microsoft Exchange.

Network Operations Administrator

Confidential,Cupertino, CA

Responsibilities:

All Level support for Apple Internal and External customers.
Monitor system performance, application logs and processes in a Production and Development environment.
Ensured proper escalation of application, process and connectivity issues.
Follow escalation path to appropriate groups for workaround and/or resolution.
Perform health checks on systems according to departmental standards and regulations.
Assist in creating wiki documents, run books and procedures.
Work closely with vendors too identify and resolve issues in timely manners.
Responsible for updating management of routine maintenance schedules of applications department wide.

Technical Client Support Analyst

Confidential, Salt Lake City

Responsibilities:

Developed and maintained in-depth knowledge of products in order to support customers.
Managed customer’s expectations and ensured satisfaction with products.
Ensured that every customer satisfaction at the highest level.
Acted as a customer advocate to Product Management and Development.
Communicated with Quality Assurance to report bugs recognized by customers.
Ensured proper escalation to Tier II Division for unresolved issues and insuring customers are satisfied.
Gained and maintained current knowledge of 3M Support Policies and Procedures.
Extensively used CX RightNow (Remedy) to record and track issues.
Utilized Cisco WebEx and LogMeIn remote sessions to troubleshoot and repair issues encountered by customers
Setup and configure 3M Interface, Application and Database Servers (SQL) for Premium Customers.
Diagnosed hardware/software connectivity issues.
Conducted training sessions for customer for the use of 3MHIS Software.

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It/system/network Administrator Resume

Richmond, CA

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