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It/system/network Administrator Resume

Richmond, CA

SUMMARY:

Technologist with more than 20+ years of strategic hands - on experience working with various technical solutions in many environments. I also possess broad technical knowledge combined with outstanding leadership and creative problem-solving skills in both strategic and tactical areas. In additional to technical skills, I am also a Technical Writer/effective communicator able to explain complex concepts and ideas to non-technical individuals.

PROFESSIONAL EXPERIENCE:

IT/System/Network Administrator

Confidential, Richmond, CA

Responsibilities:
  • Establish network specification for users by analyzing workflow, access, information and security requirements.
  • Designed and maintained switch and router administration including interface configuration and routing protocols.
  • Monitored network performances issues including availability, utilization, throughput, goodput and latency.
  • Maintains network performance by performing network monitoring, analysis, performance tuning, troubleshooting and escalation to vendor.
  • Secures network by developing network access, monitoring, control, evaluation and documentation.
  • Upgraded network hardware by conferring with vendors, testing, evaluating and installation enhancements for the West Coast Locations.
  • Responsible for Asset Management for Zygo/Ametek’s West Coast Locations.
  • Accomplishes organization goals by accepting ownership for accomplishing new and different requests and exploring opportunities.

System Administrator/Technical Implementer

Confidential, San Francisco, CA

Responsibilities:
  • Scheduled and executed all stages of enterprise software, hardware and system implementations.
  • Assessed implications for each project phase and monitored progress to meet deadlines, standards and technical targets.
  • Worked with both IT and Network Teams to meet project goals and scope.
  • Translated hardware/software & networking needs to customer and prepared detailed work breakdown structures to meet project milestones.
  • Worked with vendors on obtaining permits for installations for hospital locations.
  • Lead on projects involving hardware and network relocation and connections.
  • Resolved numerous projects issues including user relocations, user & networking needs and any tactical matters.

System Administrator

Confidential,San Francisco, CA

Responsibilities:
  • Set up and maintain PC/MAC hardware at remote and field locations.
  • Calibrate instrumentation, controls and equipment to test function.
  • Assists in providing service to UCSF Medical Center and Campus locations
  • Assigned as proactive IT Administrator to Medical Division, ICU and OR.
  • Updated knowledge based manuals and websites for technicians to access location wide.
  • Provided support for hardware and software issues in both laptop and desktops systems to include software installations and configuration.
  • Responsible for configuring Active Directory user accounts in Microsoft Exchange.

Network Operations Administrator

Confidential,Cupertino, CA

Responsibilities:
  • All Level support for Apple Internal and External customers.
  • Monitor system performance, application logs and processes in a Production and Development environment.
  • Ensured proper escalation of application, process and connectivity issues.
  • Follow escalation path to appropriate groups for workaround and/or resolution.
  • Perform health checks on systems according to departmental standards and regulations.
  • Assist in creating wiki documents, run books and procedures.
  • Work closely with vendors too identify and resolve issues in timely manners.
  • Responsible for updating management of routine maintenance schedules of applications department wide.

Technical Client Support Analyst

Confidential, Salt Lake City

Responsibilities:
  • Developed and maintained in-depth knowledge of products in order to support customers.
  • Managed customer’s expectations and ensured satisfaction with products.
  • Ensured that every customer satisfaction at the highest level.
  • Acted as a customer advocate to Product Management and Development.
  • Communicated with Quality Assurance to report bugs recognized by customers.
  • Ensured proper escalation to Tier II Division for unresolved issues and insuring customers are satisfied.
  • Gained and maintained current knowledge of 3M Support Policies and Procedures.
  • Extensively used CX RightNow (Remedy) to record and track issues.
  • Utilized Cisco WebEx and LogMeIn remote sessions to troubleshoot and repair issues encountered by customers
  • Setup and configure 3M Interface, Application and Database Servers (SQL) for Premium Customers.
  • Diagnosed hardware/software connectivity issues.
  • Conducted training sessions for customer for the use of 3MHIS Software.

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