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Regional Senior Field Support Specialist Resume

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Long Beach, CA

SUMMARY:

  • IT Infrastructure Professional with extensive hands - on experience in the areas of enterprise /distributed data storage management and data base/UNIX administration.
  • Have functioned in variety of roles, both technical and managerial in nature, and for the past 25 years has provided both pre-sales and post-sales technical support and at implementations the highest level to accounts such as Farmers Insurance, FOX Entertainment, Amgen, Cedar Sinai Medical Center and Kaiser Permanente Universal Studios, Visa, American Express, MGM Studios, Disney. The Western Regional Advanced Field Specialist for the Confidential .
  • Responsible for diagnosis, implementation and some design of all EMC storage products. Dedicated to learning and working with all components of EMC products to provide highest quality troubleshooting, configuration, and design.
  • VMware SME, VMAX, RecoverPoint, Cisco MDS/NEXUS Network Professional, Brocade Expertise, AIX, HP/UX, Sun O/S, Oracle Database Administration, Oracle Forms, Virtualization, Load Leveling, Performance Tuning, Replication, Data De-duplication.
  • Expert in VMAX/DMX daily operations and architecting, configuration and migration.
  • Performance analysis from SAN perspective.
  • Expertise in NAS protocols CIFS and NFS: VNX Unified Storage.
  • Possess a magnitude of hands-on expertise in troubleshooting day-to-day SAN/Storage and host related issues quickly.
  • Hands-on expertise with all switches, all CLI’s, all CLARiiON products.
  • Experience migrating data with multiple tools, which included host based migrations via the OS logical Volume mangers. EMC's Open Replicator, Replication Manager, RecoverPoint, CLARiiON/VNX LUN migrate. I have executed migration from non-EMC storage to EMC Storage and vice versa.
  • Have installed VMAX storage arrays, and configured it into a client’s environment working with EMC field Engineers in environments with over 2,000 EMC arrays and switches
  • Always involved in design, planning, install and configuration, have carved the storage from SYMCLI OR SYMCONSOLE OR ECC. The environments I mostly help design were mostly multi datacenter locations.
  • Experience migrating data with multiple tools, which included host based migrations via the OS logical Volume mangers, EMC's Open Replicator, Replication Manager, RecoverPoint, and CLARiiON/VNX LUN migrate.
  • Executed migration from non-EMC storage to EMC Storage and vice versa.
  • Have installed VMAX storage arrays, and configured it into a client’s environment working with EMC field Engineers in environments with over 2,000 EMC arrays and switches
  • Always involved in design, planning, install and configuration, have carved the storage from Unisphere, SYMCLI OR SYMCONSOLE OR VIPR.
  • The environments I mostly help design were mostly multi datacenter locations.
  • Responsible for documentation of all environments and procedures.
  • Great communication skills, strong team player with leadership and mentoring skills.
  • Capable of handling multiple projects simultaneously while maintaining highest quality client interactions and service as a solution provider.
  • Vblock VNXe and UCS Manger, VCenter
  • Almost complete with VMware certification, advanced in VMware, vSphere and related
  • Experienced in pre and post sales diagnosis with account team and clients.

TECHNICAL SKILLS:

Operating System: IBM AIX; HP-UX; Sun Solaris

EMC Applications: RecoverPoint, NaviCLI, SymCLI, TimeFinder (Snap/Clone), SRDF/S, SRDF/A, EMC Control Center (ECC), PowerPath, PPME

Other Applications: Veritas Volume Manager (VxVM); Oracle Database Administration, Oracle Forms; Informix 4Gl; Fourth Generation

Hardware: EMC Symmetrix, VMAX, VNX, RecoverPoint physical/virtual appliance’s, Nimble Nimble Storage certified, VXrail, Unity, Brocade/Cisco Fibre channel switches. All Vblock models.

PROFESSIONAL EXPERIENCE:

Confidential, Long Beach, CA

Regional Senior Field Support Specialist

Responsibilities:

  • Lead VSPEX architect for Storage and Compute for multiple Verizon Data Centers
  • VMware Integration with many storage backends (EMC,Pure, Nimble)
  • EMC SRM Administrator
  • Created process for UCS/VMare audits across organizations
  • Executed VBlock/UCS online firmware upgrades. Continued to master Unity, XtremIO, VNX, VMAX, and Nimble storage installations.

Confidential, Dallas, TX

Senior Storage / Cloud Architect - Data Center

Responsibilities:

  • Architectural design and documenting of each project from on converged infrastructure prospective.
  • Lead Storage/Cloud storage engineer. Provided shadowing and staging installation opportunities for associate level engineers.
  • Installed UCS Chassis and Blades and integrated with ESXi 5.5. and 6.0.
  • Create all pools, service profiles, Boot from San best practices.
  • Executed VBlock/UCS online firmware upgrades
  • Unity, XtremIO, VNX, VMAX, and Nimble storage installations.
  • Designed Replication and Data migration to best practices and per vendor documentation.
  • Expert system administrator on (AIX, HP-UX, and Solaris).
  • Proficient in UNIX shell scripting and NaviSec and SymCLI for Cloning, TF, and SRDF.

Confidential, Long Beach, CA

Regional Senior Field Support Specialist

Responsibilities:

  • Formed Cloud San Consulting firm and integrated with EMC Commercial Sales to work on project such as Capitol Group VCE Vblock VMAX and Ironworker Benefit Corporation of America. (Vblock with VNX 5300 Unified storage).
  • Coordinated, Designed, and implementing features such and RecoverPoint, VPLEX, TimeFinder snaps.
  • Integrated UCS Chassis and Blades with VCenter Server 5.1.
  • Displaced ALL physical server with VCenter Standalone Converter.
  • Populated entire company with VDI technology (Ironworker Benefit Corporation).
  • Installed and configured ESRS for both projects as well as Powerpath.VE.
  • Expert system administrator on (AIX, HP-UX, and Solaris).
  • Proficient in UNIX shell scripting.
  • VPLEX design and implementation and data migrations (Local and Metro).
  • SymCLI scripting, SMC, Unisphere for VMAX and VNX, ProSphere, and ECC.
  • Brocade and Cisco departmental and directing class SAN switch administration and maintenance.

Confidential

Regional Senior Field Support Specialist

Responsibilities:

  • Served as Western US Regional Expert for the diagnosis, implementation, and use of EMC software and hardware products.
  • Provides escalated support for technical product and IT environment (host/network/SAN) issues as well as procedural issues related to installs, upgrades, and CCA entry/submissions.
  • Responsibilities include providing advanced troubleshooting techniques during corrective maintenance, install, upgrade, and implementation activities.
  • Worked closely with EMC Sales, Corporate Technical Support, other Global Services Field personnel and the customer to ensure problem resolution while diagnosing the most complex of machine and customer environment issues.
  • SANTAP and BROCADE frame re-direct, host based splitters

    Design and implementation of RecoverPoint at Universal Studios and MGM Studios. Also, experience with RecoverPoint for "VMs.

  • Worked directly with the sales force in presale situations; including analyzing the client’s current situation, identifying upgrade opportunities, diagnosing root causes of performance problems and creating technical blueprints and proposing configuration schematics that addressed scalability, backup and data security issues.

Confidential, LA, CA

Senior UNIX Administrator

Responsibilities:

  • Supported AIX, HP/UX, SCO, and Solaris environments.
  • Oversaw operating systems on over 100 physical servers.
  • Supported Applications for both clinical and business stakeholders.
  • Managed upgrades, system enhancements and new application rollout.
  • Extensive dealings with vendors and senior management.

Confidential, Orange County, CA

Manager, Technology Integration

Responsibilities:

  • Created LAN for UNIX/AIX and Windows NT server environments.
  • Implemented Informix 4Gl and Fourth Generation Case Tools.
  • Supervised Y2K Compliant Conversion Team.
  • Developed and managed migration plan for all software to GUI Platform.

Confidential, Irvine, CA

Network Systems Engineer

Responsibilities:

  • Integrated SUN/OS into the network environment.
  • Conducted pre and post sales for the Kodak Professional Services Team.
  • Developed custom applications using VB 4.0 and UNIX Shell Scripting for protocol migration.
  • Trained client stakeholders, both technical and non-technical.

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