SUMMARY:

IT professional seeking a position that requires critical and analytical thinking and the ability to work with servers, switch configurations, active directory, group policy, and hardware/software support for a consistent growth within the company.

TRANSFERRABLE SKILLS:

• Active Directory Network Security Wi Fi
• Windows XP, Vista, Windows 7, 8 and 10 Microsoft Dynamics GP Microsoft Office Suite, O365
• Windows Server 2003 and 2008 R2 Multifunction Printer Kaseya (RMM)
• PC install, configuration, and maintenance RSA /Pulse Secure ID HP / Dell Wyse Thin clients
• Personal and Notebook computers IBM Client Access VPN Remote Access
• Connect Wise Ticketing System Doors NXT Easy Vista Ticketing System
• GPO Administration, install, and config SCCM Sophos Protection
• McAfee Antivirus and Endpoint Protection Microsoft Exchange MSRA

WORK EXPERIENCE:

Confidential

Active Directory Administrator / IT Infrastructure Technician

Responsibilities:

• Reorganize active directory access for employees as a result of a company separation.
• Reorganize and update computers and users into perspective company location in Active Directory
• Update user security enrollment
• Interact effectively with all levels of the organization, contributing to an environment of openness, trust and teamwork.
• Educate users and members of IT team as needed.
• Maintain confidentiality of data, files, and personnel information
• Maintain procedures, processes change management and documentation in a way others can utilize.
• Utilize automation (mainstream technology) to automate work.
• Miscellaneous duties as directed by supervision
• Troubleshoot and resolve issues that result from employee laptop/desktop computers and peripherals.
• Assist end users with installed software applications.
• Assist end user with Office 365 environment (Skype, Yammer, One Drive, SharePoint).
• Provide Level 2 hardware support to end users (laptop, desktop and related accessories).
• Resolve problems with a high degree of patience and problem management techniques.
• Convey technical issues and solutions in laymen’s terms so the customer can understand.
• Prepare timely documentation of issue resolutions.
• Acquire and maintain knowledge relevant to product offerings and support policies to provide technically accurate solutions to users.

Confidential

Support Engineer

Responsibilities:

• Provide proactive support to prevent downtime, data loss, and other disasters
• Assist end user with Office 365 environment (Skype, Yammer, One Drive, SharePoint). Provide Level 1 hardware support to end users (laptop, desktop and related accessories)
• Software and hardware upgrades
• Computer, data, hard drive backup, and system recovery
• Look for hidden viruses, spyware, and loopholes in your network security that could allow hackers and viruses to compromise your network and confidential information.
• Review server logs to uncover developing problems and conflicts that will turn into unexpected down - time.
• Malware/Virus remove knowledge
• Manage user accounts in Active Directory and Exchange (across all versions)
• Perform monthly client server maintenance checks
• Monitor backup software via Backup Exec
• Provide hardware/software support on desktop, laptops, and printers
• Troubleshoot operating system, network, and application performance issues
• Maintain operating system and application software patch levels on all servers
• Create detailed technical documentation relating to operating system, application build, server build, performance, and stability recommendations
• Provide timely and effective communication on technical matters

Confidential

Help Desk/ Site Lead PC Technician/ Network Administrator

Responsibilities:

• Lead Technician for corporate location servicing 250+ employees and train new IT employees
• Resolve issues via phone and email for end users
• Account management including creation, modification, and removal of network, badge, alarm, and application access
• Account administration including account unlocks and password resets
• Provide computer and desktop hardware/software/network connectivity and operating system support
• Asset management and inventory
• Build and deploy PCs, HP thin clients, laptops & MS Surfaces for all employees and executives
• Manage support email, ticket assignment, support phone and prioritize work as best fit
• Implement company-wide projects in cooperation with Network Engineers
• Install and configure hardware such as printer, fax machines, network drives, and software
• Replaced parts such as fans for the case and hard drives
• Performed virus, malware, spyware, and adware removal of clients’ computers
• Create and modify security and technology related procedures and policies

Confidential, Rockford, IL

IT Intern

Responsibilities:

• Maintained File Server and Excel spreadsheets for documentation
• Performed Network Installation and preventative maintenance
• Set-up new computers and brought them online within the network
• Planned CAT5 cable layout design and setup routers for new network
• Developed computer information resources and provided data security and control
• Consulted with management and users to assess computing needs and system requirements