Technical Lead Resume

SUMMARY:

A technocrat with 11 plus years of experience in Windows Active Directory, Nutanix, VMware and Server Management Administration. As well as in many other technologies like Automating via scripts, Symantec Endpoint Protection Manager, Symantec Backup Exec, SCCM, SCOM, RSA, SharePoint, Storage, DirSync, Exchange and Networks

Certified on NUTANIX Platform Professional 4.5, MCTS 2008 Active Directory Server, MCP 2003 Server,CCNA.

Played an important role in Migrating Active directory from server server & server Automation via PowerShell and VBScript

TECHNICAL SKILLS:

Leading Team which involves people management and technical management

Trained in Six Sigma. Got Trained Certificate from Microland

ITIL Training attended from IBM and Microland

PROFESSIONAL EXPERIENCE:

Confidential

Technical Lead

Responsible for handling Active directory, Wintel, VmWare and other technologies
Automating the day to day activity via PowerShell scripting’s
Leading a team who reports to me directly and handling their appraisals/ promotions.
Preparing SLA/KPA/OPA reports and presenting to Program Manager
Giving trainings to my teammates and for other teams
Preparing estimates for Projects (PSP)

Confidential

Technical Support Engineer

Open the ticket with client and escalate if it is a client side issue.
Coordinating with ISP’s BT, BSNL/Bharti/Reliance/TATA and ensures maximum Network uptime.
Leased line and ISDN Testing for many ATM banks
Monitoring Clients Network and links using tools like HP Service Desk 4.5, Solar winds, WhatsupGold, Big
Brother, Etc…
Assuring 100% Server & Network connectivity for the customer by monitoring and working on these tickets for the threshold breaches for CPU, Memory utilization and Link Errors. Following the ITIL Process in day to day activities

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