Objective
I am looking to get more involved in the Networking field, especially the security side of routers and switches. My short term goals are to pass CCNA wireless and CCNA Security. My long term goals are to pass CCNP, and CCIE. I am really looking to get more involved in a career field that is challenging, rewarding, and with room for growth personally, professionally, and organizationally.

Qualifications

• Currently CCNA qualified.
• Currently studying for CCNP set of exams.
• Proficient in the theory and operation of a help desk.
• Managed a ticketing system based off SLA and senior engineer availability to complete the work.
• Managed customer service with all customers after assigned help desk tickets were completed by the engineer.
• Accustomed to a high paced environment with detail orientation and customer interaction being the utmost importance.
• Performed system admin, in Iraq, for our team of personnel making sure the network resources were available.
• Used ghost image to push new government images to computers.
• Have some exposure to MS server functions, VM Ware, SANS, EMC storage solutions.
• Concrete fundamental of DHCP, DNS, TCP/IP, and MS OS.
• Have some basic skills in using Linux open SUSE, and text editors such as Vi.
• Have a good understanding of Cisco routing and switching functions, commands, and theory of operation.
• Proficient in using Secure CRT, putty, LogMeIn, and solar winds TFTP to maintain and troubleshoot routers and switches.
• Minimum experience in designing Visio Network Diagrams.

Work Experience

Confidential, 07/11 - 02/12
Chicago IL

• First two months studied and passed CCNA.
• Assisted inventory manager with a 100% inventory and asset tag project.
• Started with a clean slate in connect wise and added all our assets from inventory.
• Managed the adding of all customer equipment into connect wise.
• Organized what information that we would like to capture under what equipment in connect wise.
• Created a help desk from scratch, and put into operation to create a ticketing system to document customer requests and assistance.
• Coordinated the work schedule, with project manager, to assign tickets to proper engineers.
• Managed the help desk on a daily bases creating tickets, doing follow up with customers, and closing tickets out.
• Worked with IP monitor to monitor customer's network and create tickets based of the SLA for the customer.
• Assisted in the conversion from IP monitor to Packet Trap.
• Assisted senior engineers by traveling onsite to connect directly into switches or routers for configuration repair.
• Assisted to replace 5 core switches, Cisco 4500, at a school district within 5 buildings.
• Assisted in replacing 85 switches, Cisco 3750, and 65 Cisco AP's in a school district within 19 buildings.

Confidential
Chicago, IL 05/04 - 06/11

• Managed 9 units SAMS-E, Oracle DB, boxes for the organizational side and the FMS side.
• Ensured AMSS authorizations were current in SAMS form current DA2062 or DA3161 from units supply sergeants and PBUSE.
• Verified AMSS authorizations were correct with B1 and B2 table.
• Ran AMSS monthly for units and BN roll ups.
• Ensured all SOUM, GPM, AND MAM were applied and documented.
• Ensured equipment was enrolled in AOAP and samples were being pulled IAW with schedule applied.
• Used LIW to do many functions such as parts tracking, NSN location, and applying good practices.
• Organized fixing administration paperwork for units that were applying for AAME award.
• Performed and documented safety Inspections.
• Involved in oversight of a HAZMAT program implementation.
• Assigned as a safety officer for maintenance shop and for brigade on the military side.
• Performed two tier maintenance on numerous pieces of army equipment.
• Performed many aspects of DS/GS support with limited resources.
• Cross-trained to perform seat belt MWO'S.
• Helped other FMS shops for units deploying.
• Organized the bench stock for easy access by fellow workers and supervisors.

Confidential
Chicago, IL 06/98 - Present

• Currently an SFC, Motor Sergeant/Platoon Sergeant, slot within the 1744th Transportation Company located in Crestwood, IL.
• Held motor sergeant slot and platoon leader slot in HHB 2/202 ADA from
• 2004 to disbandment of unit.
• Used test equipment to troubleshoot and repair equipment.
• Used ULLS-G to track all equipment within the company.
• Taught trouble-shooting procedures by the TM.
• Instructed fellow soldiers how to use SAMS-E to perform certain tasks for the brigade.
• Supervised fellow workers in repairing brigade equipment.
• Supervised and taught fellow soldiers to use TM'S to find UOC, SMR, and MAC
• Trained soldiers in various combat tasks.
• Licensed on the following equipment; M1113/114P1, M915P1, M929A2,
• M35A2, M813, M814, M920, TRL, PINTLE TOWED, CUCV & HMMWV series.

Education:

20 semester hrs. Computer Network & Telco Systems

Morton College 2005 - 2009
William Rainey Harper College 1998 - 2004

Training:
BNCOC Phase IV, Ft. Custer, MI. 2010
Support Maintenance Shop (SMS) Inspector Course 2009
BNCOC Phase III, Ft. Custer, MI 2009
OSHA General Industrial Outreach Training 2009
Field Maintenance Training Program, HMMWV 2009
FBCB2-BFT Unit Level Maintenance Course 2009
BNCOC Phase II, Distant Learning 2008
Field Level Maintenance Course, ASV 2007
Information Assurance Security Officer 2009
IMO Training Class 2007
Additional Duty Safety Course 2007
BNCOC Phase I, Ft. McCoy, WI. 2006
Accident Investigation Course, 2005
Primary Leadership Development Course 2001
Automotive Repair Correspondent Couse 1997
Military Occupational School (63B Now 91B) 1995
Basic Combat Training 1995

Certifications:
CCNA 2011
CCENT 2011