IT Director Resume Atlanta, GA - Hire IT People

SUMMARY:

Accomplished professional with 20+ years’ progressive experience in all aspects of managing and overseeing IT operations.
Adept at capacity planning and change management processes.
Effective in administering network, hardware, and operating systems.
Knowledgeable in disaster recovery/avoidance practices .
Experienced in data center and cloud environments.
Skilled in building and managing top performing IT teams.
Versatile and proactive problem solver with excellent interpersonal skills.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

IT Director

Responsibilities:

Coordinate and supervise Global IT operations in regards to project management, help desk, infrastructure, and new hire onboarding.
Administer $2.5M budget and authorize expenses.
Manage Level II and Level III escalations from Global Support Desk.
Coordinate global implementation of SalesForce, Service Cloud, and NetSuite, Office 365 and 8x8 VOIP Technology through Jira and Confluence
Administered 8x8 environment, scripting, channel and queue changes
Developed and integrate IT standards, policies, and procedures.
Manage multiple teams responsible for domain/network/systems migrations, and VIP and executive support services.
Set up and maintain inventory management process.

Confidential, Atlanta, GA

Senior IT Manager

Responsibilities:

Coordinated and supervised 13 Level II and Level III technicians globally.
Managed LanDesk Imaging of all new hardware.
Ensured quality onsite support for 8 offices globally; provided support for over 2500 end users.
Assisted with Cisco ISE Posturing Project and Service Now implementation.
Administered $1M budget and authorized expenses.
Oversaw all Attestation’s and Access Reviews for peers and employees.
Handled onboarding, off boarding, remediation, and discipline of all subordinate employees.
Supervised IT staff to manage network, exchange, desktop, and ERP support and smooth integration.
Handled installation and configuration of new ERP system, Infor Cloud Suite Industrial 9.00.30 and all middleware components.
Managed VM Cluster, eSXI 5.x, and provided new VM’s and hosts as needed.
Administered Exchange 2013 environment, to include setup, creation, rules, backups, migrations, and maintenance.
Executed storage maintenance on two SAN’s (Hitachi, HP MSA 1000).
Managed and oversaw third party contractors and vendors.
Performed quarterly audits of Active Directory and other business systems.

Confidential, Atlanta, GA

Technical Systems Consultant

Responsibilities:

Managed and maintained daily activities of Infor M3 ERP Ver. 13.x system.
Maintained Document Archive Solution and run integration to and from M3.
Administered Role - Based Security and Object Access Groups.
Managed and maintained DB server.
Handled all job queues, job scheduling and related functions.
Assisted in designing and implementing stream serve initial build.
Managed and maintained LCM Grid and all Environments, fixes and patches.
Oversaw all LBI Reporting groups and permissions.
Created all user accounts within M3, documented output setup, role setup and all other ERP related items.
Orchestrated data refreshes and migrations in Test, Dev and Production
Created Field Audit Tracking of tables and fields and Field Level Security.

Confidential, Houston, TX

Senior IT Service Manager/Infrastructure Manager

Responsibilities:

Directed and oversaw Global Service and Support team serving 2500 users.
Coordinated staff to manage data center, infrastructure and network globally.
Initiated the creation and implemented new call center.
Designed and managed project rollout of Altiris Service Desk, Asset Management, Deployment Services, and Inventory Management.
Assisted with MS Navision ERP rollout to 93 locations.
Defined proper call flow for support requests for all IT Departments.
Managed Lawson Learning Manager tool to train end users.
Managed Cisco Call Manager software; administered Dell/CDW accounts.
Assisted Director of IT to develop IT standards and policies, assess performance, analyze the need for system upgrades, and set budgets.

TECHNICAL SKILLS

Microsoft Office, Excel, Word, Access, and PowerPoint • Jira/Confluence • Concur Expense Management System • Windows 2000/XP/Vista and 7 and 10 • Windows Server 2000/2003/2008/2012 • Office 365 • ADP • SFDC • NetSuite • Infor M3 • PowerShell • UltiPro • A+ • Network + • Certify • 8x8 • Cisco

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It Director Resume

Atlanta, GA

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