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Windows L3 Support Consultant Resume

SUMMARY:

  • Over 10 years of impressive experience in delivering optimal results and business value via technology solutions
  • Competent, diligent and result oriented Windows Administrator offering over 10 years of experience in architecting, implementing and support of Windows, Azure, AWS and VMWARE infrastructure projects.
  • Cloud solution designer/implementer - Provide consulting and cloud architecture for premier customers and internal projects running on MS Azure platform for high-availability of services, low operational costs.
  • Implemented high availability with Azure Classic and Azure Resource Manager deployment models.
  • Designed Network Security Groups (NSGs) to control inbound and outbound access to network interfaces (NICs), VMs and subnets.
  • Setup Azure Virtual Appliances (VMs) to meet security requirements as software based appliance functions (firewall, WAN optimization and intrusion detections).
  • Amazon AWS SysOps administrator and solution designer using EC2, VPC, Auto scaling, ELB, S3 etc.
  • Successfully manage multiple priorities, and perform under pressure in a fast-paced, rapidly changing environment achieving program metrics & key SLA’s; proven Project Management skills, proficient in managing widely-divergent, simultaneously occurring projects within agreed cost / timelines, by using strong organizational skills, out-of-the-box thinking, and innovative problem solving abilities.
  • Hands on experience with AWS products and services like EC2, VPC, S3, IAM, EMR etc.
  • Business continuity and Disaster Recovery deployment design and implementation.
  • Strong leadership traits and behavioral management skills along with excellent ability to coordinate with different people at one time under difficult situations and bring out the best in others while creating a healthy and friendly work environment, thus enhancing perational efficiency and optimizing resource utilization, Achieved several awards for best support person in handling various Windows Technology escalations.
  • A quick learner having experience in working in multicultural and diverse background, self-motivated and team oriented and exhibits an honest work ethic with the ability to excel in fast-paced, time-sensitive

TECHNICAL SKILLS:

Windows Server 2000/2003/2008 R2/2012/Windows NT/XP/7

Active Directory and Group Policies

Microsoft Azure Administrator

Amazon AWS SysOps administrator

VMware vSphere 5, 5.1

Vulnerability management through SCCM.

SCOM monitoring.

Redhat Linux 4 and 5

HP Server hardware and remote management

PowerShell and VB Scripting

Quest RMAD, CAAD, Quest Reporting, Quest Migration

ITIL Foundation

ITIL Service Operations

PROFESSIONAL EXPERIENCE:

Confidential

Windows L3 support Consultant

  • Windows L3 and escalation support, monitoring Servers health and alerts, High Priority User Requests related to Windows Infrastructure, proposing changes to the Infrastructure as appropriate, Overseeing Windows Operations, handling various escalations from within and outside the group, Managing cross-team coordination, meetings, maintenance activities etc. Taking initiatives to cut-down the amount of time spent on Operations by the group so that contribution to Windows Projects will be high leading to more project deliverables.
  • Managing close to 3000 Windows Servers running on various Server Hardware like HP ProLiant Servers, Dell PowerEdge Servers, and VMware Servers.
  • Subject Matter Expert in SCCM, Windows, Active Directory and Group Policies design and implementation.
  • Designed and configured Azure Virtual Networks (VNets), subnets, Azure network settings, DHCP address blocks, DNS settings, security policies and routing.
  • Deployed Azure IaaS virtual machines (VMs) and Cloud services (PaaS role instances) into secure VNets and subnets.
  • Designed VNets and subscriptions to conform to Azure Network Limits.
  • Exposed Virtual machines and cloud services in the VNets to the Internet using Azure External Load Balancer.
  • Provided high availability for IaaS VMs and PaaS role instances for access from other services in the VNet with Azure Internal Load Balancer.
  • Leverages AWS technologies to continuously find ways to solve customer needs.
  • Attending Change management meetings and getting Security Patch installations, regular maintenance tasks on Windows Servers etc.
  • Accountable for evaluating and architecting enterprise level directory services related applications, and supporting Level 3 operations for Windows infrastructure spread across multiple geographic locations. Supporting and managing Windows and VMware Infrastructure
  • Responsible for architecting solutions based on SCCM vulnerability management
  • Automating routine tasks using Powershell and VB scripting as part of streamlining the operations
  • Maintenance and Support of various application servers in Production environment.
  • Windows SPOC for Disaster Recovery process for various Windows Products, Firm wide Disaster Recovery tests etc.
  • Remote datacenter administration - infrastructure management and resource utilization optimization using VMWare virtualization technology (VMWare Esxi and VSphere).
  • SPOC for coordinating and managing Windows Infrastructure Halfearly and annual maintenance of Data Center In Bangalore. Got Excellent Coordination award for maintenance.
  • Installation and Support of Windows Remote Installation Services (RIS) for building workstations, Server Operating Systems.Basic implementation knowledge on Windows Deployment Services (WDS) and deploying Desktops, Server using WDS.
  • Working with Microsoft, VMware, support for handling various escalated issues from L'2 And peers and bringing them to closure.
  • Working closely with L1 & L2 teams to understand operation trends, addressing pain points for effective Operations and simplify workflow. Also involves discussions and giving presentations to higher management as part of this role.

Senior Infrastructure Engineer

Confidential

  • SPOC for 500+ Windows 2003/2008 Domain Controllers in Remote Datacenter providing Level 3 support, Software installations, Hardware management etc.
  • Attending Change management meetings (CAB) and getting Security Patch installations on DEV and PROD servers approved.
  • Writing PowerShell, VB and Batch scripts for various project requirements, operational automation and handling day to day administrative tasks.
  • Performing & Analyzing the below AD Monitoring Checkups:
  • Dcdiag test for all the Domain Controllers in all Domains
  • DFS Check for all the Domains in the Forest
  • Replication monitoring
  • System State Backup Status Verification for all the Domains in the Forest
  • Daily Monitoring Verification & Analyzing the root cause with a below tools related to the AD Perspective
  • “Directory Analyzer” for finding AD related Logs and DC Status
  • “Spotlight” Tool for DIT Size Checkups, LSSAS Utilization, etc
  • Monitoring the Ultrasound tool for FRS Diagnostics
  • “What’s Up Gold” tool for monitoring the Server Status.
  • DNS Root hint Verification by a Specified Scripts
  • Data Capture Such as FSMO, Replication, DC modification, Subnet modification, Sites & Links Modification.
  • Handling Basic scripting requirement for day to day administrative tasks.
  • Installation of Windows Security Patches on DEV and PROD Servers on Monthly Basis.

Confidential

Server Support Engineer

  • Installation of Domain Controllers for Client domain, Installation of Additional Domain Controllers, Setup of Child Domains for site specific requirements.
  • Administration of Windows Server System. Implementation & Administration of Windows PDC, BDC, File and Print Servers, IIS, DHCP and WINS Servers.
  • File and Print Servers, IIS, DHCP and WINS Servers.
  • Backup & Restoration of critical data using NT Backup.
  • Generating AV signature update reports by checking the logs on all the machines in the network. Periodically scanning the machines for viruses with various tools & ensuring that network is virus free. Applying service packs, hot fixes & patches for resolving critical bugs in OS, other applications likes IE, SQL server, MS Exchange, MS Office etc.
  • Troubleshooting issues related to OWA, Mail, Internet Access, FTP Access, Network Access, and File & Print share access.
  • Security Patch deployment to all desktops using SUS.
  • Installation of PCs in LAN with necessary software applications. Troubleshooting issues related to domain login, network resources access, various software applications. Supporting development projects for setting up required software & OS environment.
  • Generating AV signature update reports by checking the logs on all the machines in the network. Periodically scanning the machines for viruses with various tools & ensuring that network is virus free. Applying service packs, hot fixes & patches for resolving critical bugs in OS, other applications likes IE, MS Office etc.
  • Provided assistance to the end user via Windows XP built-in utilities. Reducing the turnaround time.

Confidential

System Administrator

  • Installation of Domain Controllers for OMS3.com domain, Installation of additional Domain Controllers, Setup of Child Domains for site specific requirements.
  • Administration of Windows Server System. Implementation & Administration of Windows PDC, BDC, File and Print Servers, IIS, DHCP and WINS Servers.
  • Backup & Restoration of critical data using NT Backup and CA BEB software.
  • Security Patch deployment to all desktops using SUS.
  • Installation of PCs in LAN with necessary software applications. Troubleshooting issues related to domain login, network resources access, various software applications. Supporting development projects for setting up required software & OS environment.
  • Generating AV signature update reports by checking the logs on all the machines in the network. Periodically scanning the machines for viruses with various tools & ensuring that network is virus free. Applying service packs, hot fixes & patches for resolving critical bugs in OS, other applications likes IE, SQL server, MS Exchange, MS Office etc.
  • Troubleshooting issues related to OWA, Mail, Internet Access, FTP Access, Network Access, and File & Print share access.
  • Provided assistance to the end user via Windows XP built-in utilities. Reducing the turnaround time by half

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