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It Support Analyst Resume

Washington, Dc

SUMMARY:

  • My specific objective is to assure that my knowledge and experience can be best utilized by my employer, to the benefit of the company’s objective and goals. I am an IT professional with extensive experience in server administration and support of information systems on multiple platforms. I have a proven track record for diagnosing complex problems and consistently delivering effective solutions. I am a quick learner that rapidly adapts to emerging technologies. Therefore, I value a position that can provide me with a challenge, and a bright future in network administration and engineering.

TECHNICAL SKILLS

  • Cisco Routers 1700, 2600
  • Dell PowerEdge Servers 2500, 2950
  • Dell Family Laptops, Inspiron, Latitude
  • Dell Optiplex GX110,Gx270,GX620, GX745 Desktop PC’s
  • Compaq DL380 DL360 ML370 ML530, HP Proliant DL380 File Servers
  • HP Printers HP 4100N, and HP 4150TN

PROFESSIONAL EXPERIENCE:

Confidential, Washington DC

IT Support Analyst

  • Daily LAN Administration and desktop support for JHU Carey Business Schools faculty and students.
  • Active Directory and SCCM administration
  • PowerShell Scripting
  • MS Hyper - V Host and virtual server builds.
  • Laptop imaging and operating system security updates.
  • Application upgrades/updates via SCCM.
  • Audio visual setup and testing for classrooms and other scheduled events.
  • VTC setup and support.
  • Other duties as assigned.

Confidential

Implementation Administrator

  • Primary project and focus as member of implementation team performing database upgrades for major hospitality chains of hotels nationally and internationally.
  • Respond to trouble tickets and resolve database related issues reported to tier 1 Helpdesk.
  • Other duties as assigned.

Confidential

Network Administrator III

  • Network operations administration for large wide area network.
  • Monitoring and responding to trouble alerts for 40,000 nodes using HP openview and system management trouble ticketing system.
  • Tier 1 phone support for incoming calls for all storm related outages and change management requests.
  • Monitoring and Active Directory administration of virtual Windows 2003/2008 server farms from VMware esx 4.x console
  • POC and coordination with telecom providers such as Verizon and AT&T in circuit outages from troubleshooting to resolution.

Confidential

Sr. Network Administrator

  • Daily administration of over 800 physical and virtual servers in a large and diverse environment using Active Directory and VMware Console.
  • AD queries using PowerShell scripts.
  • Resolution of tier 3 server related helpdesk trouble tickets, add remove user accounts, AD access rights, and group policy administration.
  • Assigned special projects for software and security patch deployments.
  • Decommissioning of old servers and VM builds.
  • Editing and modifying login scripts with PowerShell
  • Other duties as assigned.

Confidential, Washington DC

Technical Lead / Sr. Network Administrator/Engineer

  • Technical lead for Federal Motor Carrier Safety Administration and Network Engineering (FMCSA) LAN/WAN for Regional field Offices and Field Administrators. Oversee day to day LAN/WAN operations, i.e. troubleshoot connectivity issues, Windows Server 2003/2008 wellness, Active Directory, and DNS issues.
  • Administer monthly server maintenance schedule, Backups for Domain Controllers.
  • Coordinate MS patch management for HQ DC’s and field office Techs.
  • Serve as technical lead and supervisor for 12 field technicians posted in regional offices through out the U.S.
  • Windows Server builds to include racking, installing, and configuring the servers.
  • Router and switch configuration and troubleshooting
  • Oversee special projects, server builds and deployments.
  • FMCSA infrastructure change management liaison representing FMCSA for DOT/OST managed Common Operating Environment.
  • Created documentation for Windows Server 2008 installation procedures for servers deployed to FMCSA field offices.
  • Currently provide IT support for the Eastern Service Center’s diverse environment, as well as escalated technical issues from the FMCSA field offices.
  • Provide Technical recommendations and infrastructure planning in written and Oral formats, to diverse grade levels of my federal clients.
  • Member of the change management approval committee for all internal LAN/WAN change requests.

Sr. Network Systems Engineer

Confidential, Washington, DC

  • Network server administration and tier III support for the Confidential .
  • Responsibilities included Windows 2003 server builds and updates, active directory administration.
  • Citrix server administration
  • Creation of technical documentation for server and network configurations.
  • Remote administration of PHMSA servers, switches and routers in regional offices.
  • Create and maintain a working server images using Ghost software.
  • Configure and maintain daily and monthly Backups.
  • Created and maintained a working inventory database.

Systems Engineer

Confidential

Responsibilities:

  • include daily administration of Dockets Management Systems Oracle 9.x database, MS Sequel Server user support for federal government dockets staff users
  • Server builds, and administration of Windows 2k and 2k3 IIS Web servers.
  • Support General Dynamic’s software development team with testing and implementation of ColdFusion MX applications.

Confidential, Baltimore, MD

Technical Support Lead

  • Customer Support lead for staff of 6.
  • Responsibilities include providing daily helpdesk reports to CTO and Network Infrastructure Manager.
  • Handled escalated customer service related issues.

Confidential

Network LAN/WAN Manager

  • Primary IT support for rapidly growing Avionics and radar testing engineering LLC
  • Supported 160 + user Windows 2000 Pro workstations located in MD and DC offices
  • Coordinated and migrated internet access from DSL to full T1 connection.
  • Installation and administration of IMAIL email server.
  • Configuration and Administration of Gateway 7400, DELL PowerAmp file servers, Netopia 5300, CISCO 1720 routers, switches and CISCO firewall appliances.

Confidential

Technical Support Analyst

  • Responded to trouble tickets for desktop,laptop application issues and peripherals.
  • Imaging of latops using Symantec Ghost utils.
  • Setup and configuration of Video Teleconferencing equipment.
  • Other duties as assigned

Confidential, Woodlawn Md.

Network Security Administrator

  • Weekly vulnerability scans of SSA WAN using GOLD DISK.
  • Active Directory administration, user accounts.
  • Server patch management.
  • Escalated trouble tickets involving virus removal or workstation vulnerability scan breeches.

Confidential, Silver Spring MD

Sr. LAN Administrator / Network Manager

  • Supervised staff of 6 LAN administrators that were assigned to various branches of NWS headquarters.
  • Daily administration of 700 user NWS LAN including Citrix Winframe server farm.
  • Maintained application suite patches and upgrades.
  • Documentation of Dial-in procedures and application Suite installation procedures for my staff and NWS user community.
  • Responsible for Daily maintenance of cc:Mail Post Offices and generating and forwarding reports to the project COTR.
  • Designated lead for remote dial-in configurations for NWS executive staff using Citrix Winframe 1.7, and cc:Mobile version 8.3 clients.
  • Served as backup to Sr. Network Engineer in maintaining and administering CISCO 7000 routers and troubleshooting WAN related issues for the NWS/NOAA campus.
  • LAN Administrator assigned to the Office of Meteorology.
  • Primary PC support for 85 users and there office automation needs.
  • Configuration and installation of PC hardware, software and network interface cards.
  • Responsibility for planning, documenting, and implementation of all desktop application upgrades and migrations.
  • Project lead for the development and implementation of MS Windows workstation platform for NWS headquarters.
  • Secondary responsibility as technical administrator for cc: Mail Post Offices including database corruption repairs, daily monitoring of mail gateway activity, and reporting mail volume statistics.

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