It Support Analyst Resume
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Washington, Dc
SUMMARY:
- My specific objective is to assure that my knowledge and experience can be best utilized by my employer, to the benefit of the company’s objective and goals. I am an IT professional with extensive experience in server administration and support of information systems on multiple platforms. I have a proven track record for diagnosing complex problems and consistently delivering effective solutions. I am a quick learner that rapidly adapts to emerging technologies. Therefore, I value a position that can provide me with a challenge, and a bright future in network administration and engineering.
TECHNICAL SKILLS
- Cisco Routers 1700, 2600
- Dell PowerEdge Servers 2500, 2950
- Dell Family Laptops, Inspiron, Latitude
- Dell Optiplex GX110,Gx270,GX620, GX745 Desktop PC’s
- Compaq DL380 DL360 ML370 ML530, HP Proliant DL380 File Servers
- HP Printers HP 4100N, and HP 4150TN
PROFESSIONAL EXPERIENCE:
Confidential, Washington DC
IT Support Analyst
- Daily LAN Administration and desktop support for JHU Carey Business Schools faculty and students.
- Active Directory and SCCM administration
- PowerShell Scripting
- MS Hyper - V Host and virtual server builds.
- Laptop imaging and operating system security updates.
- Application upgrades/updates via SCCM.
- Audio visual setup and testing for classrooms and other scheduled events.
- VTC setup and support.
- Other duties as assigned.
Confidential
Implementation Administrator
- Primary project and focus as member of implementation team performing database upgrades for major hospitality chains of hotels nationally and internationally.
- Respond to trouble tickets and resolve database related issues reported to tier 1 Helpdesk.
- Other duties as assigned.
Confidential
Network Administrator III
- Network operations administration for large wide area network.
- Monitoring and responding to trouble alerts for 40,000 nodes using HP openview and system management trouble ticketing system.
- Tier 1 phone support for incoming calls for all storm related outages and change management requests.
- Monitoring and Active Directory administration of virtual Windows 2003/2008 server farms from VMware esx 4.x console
- POC and coordination with telecom providers such as Verizon and AT&T in circuit outages from troubleshooting to resolution.
Confidential
Sr. Network Administrator
- Daily administration of over 800 physical and virtual servers in a large and diverse environment using Active Directory and VMware Console.
- AD queries using PowerShell scripts.
- Resolution of tier 3 server related helpdesk trouble tickets, add remove user accounts, AD access rights, and group policy administration.
- Assigned special projects for software and security patch deployments.
- Decommissioning of old servers and VM builds.
- Editing and modifying login scripts with PowerShell
- Other duties as assigned.
Confidential, Washington DC
Technical Lead / Sr. Network Administrator/Engineer
- Technical lead for Federal Motor Carrier Safety Administration and Network Engineering (FMCSA) LAN/WAN for Regional field Offices and Field Administrators. Oversee day to day LAN/WAN operations, i.e. troubleshoot connectivity issues, Windows Server 2003/2008 wellness, Active Directory, and DNS issues.
- Administer monthly server maintenance schedule, Backups for Domain Controllers.
- Coordinate MS patch management for HQ DC’s and field office Techs.
- Serve as technical lead and supervisor for 12 field technicians posted in regional offices through out the U.S.
- Windows Server builds to include racking, installing, and configuring the servers.
- Router and switch configuration and troubleshooting
- Oversee special projects, server builds and deployments.
- FMCSA infrastructure change management liaison representing FMCSA for DOT/OST managed Common Operating Environment.
- Created documentation for Windows Server 2008 installation procedures for servers deployed to FMCSA field offices.
- Currently provide IT support for the Eastern Service Center’s diverse environment, as well as escalated technical issues from the FMCSA field offices.
- Provide Technical recommendations and infrastructure planning in written and Oral formats, to diverse grade levels of my federal clients.
- Member of the change management approval committee for all internal LAN/WAN change requests.
Sr. Network Systems Engineer
Confidential, Washington, DC
- Network server administration and tier III support for the Confidential .
- Responsibilities included Windows 2003 server builds and updates, active directory administration.
- Citrix server administration
- Creation of technical documentation for server and network configurations.
- Remote administration of PHMSA servers, switches and routers in regional offices.
- Create and maintain a working server images using Ghost software.
- Configure and maintain daily and monthly Backups.
- Created and maintained a working inventory database.
Systems Engineer
Confidential
Responsibilities:
- include daily administration of Dockets Management Systems Oracle 9.x database, MS Sequel Server user support for federal government dockets staff users
- Server builds, and administration of Windows 2k and 2k3 IIS Web servers.
- Support General Dynamic’s software development team with testing and implementation of ColdFusion MX applications.
Confidential, Baltimore, MD
Technical Support Lead
- Customer Support lead for staff of 6.
- Responsibilities include providing daily helpdesk reports to CTO and Network Infrastructure Manager.
- Handled escalated customer service related issues.
Confidential
Network LAN/WAN Manager
- Primary IT support for rapidly growing Avionics and radar testing engineering LLC
- Supported 160 + user Windows 2000 Pro workstations located in MD and DC offices
- Coordinated and migrated internet access from DSL to full T1 connection.
- Installation and administration of IMAIL email server.
- Configuration and Administration of Gateway 7400, DELL PowerAmp file servers, Netopia 5300, CISCO 1720 routers, switches and CISCO firewall appliances.
Confidential
Technical Support Analyst
- Responded to trouble tickets for desktop,laptop application issues and peripherals.
- Imaging of latops using Symantec Ghost utils.
- Setup and configuration of Video Teleconferencing equipment.
- Other duties as assigned
Confidential, Woodlawn Md.
Network Security Administrator
- Weekly vulnerability scans of SSA WAN using GOLD DISK.
- Active Directory administration, user accounts.
- Server patch management.
- Escalated trouble tickets involving virus removal or workstation vulnerability scan breeches.
Confidential, Silver Spring MD
Sr. LAN Administrator / Network Manager
- Supervised staff of 6 LAN administrators that were assigned to various branches of NWS headquarters.
- Daily administration of 700 user NWS LAN including Citrix Winframe server farm.
- Maintained application suite patches and upgrades.
- Documentation of Dial-in procedures and application Suite installation procedures for my staff and NWS user community.
- Responsible for Daily maintenance of cc:Mail Post Offices and generating and forwarding reports to the project COTR.
- Designated lead for remote dial-in configurations for NWS executive staff using Citrix Winframe 1.7, and cc:Mobile version 8.3 clients.
- Served as backup to Sr. Network Engineer in maintaining and administering CISCO 7000 routers and troubleshooting WAN related issues for the NWS/NOAA campus.
- LAN Administrator assigned to the Office of Meteorology.
- Primary PC support for 85 users and there office automation needs.
- Configuration and installation of PC hardware, software and network interface cards.
- Responsibility for planning, documenting, and implementation of all desktop application upgrades and migrations.
- Project lead for the development and implementation of MS Windows workstation platform for NWS headquarters.
- Secondary responsibility as technical administrator for cc: Mail Post Offices including database corruption repairs, daily monitoring of mail gateway activity, and reporting mail volume statistics.