TECHNICAL SKILLS:

Operating System: Windows 7, Windows 8, Windows 10, Windows Server 2003/2008/2012

Networking: Remote Desktop Services, Windows Deployment Services (WDS), Group Policy, VPN, ACL(s), DHCP, WINS, DNS, TCP/IP, FTP, 802.11x wireless technology, NAT (Network Address Translation), PKI, WSUS, NT Backup, Load Balancing and Failover (LBFO), Windows Server Failover Clustering (WSFC), firewalls, network routing, VPN communications and VoIP, and Azure Virtual Netwoking

Messaging: Exchange Server 2016, Microsoft Office 365 Active Directory Federation Services, Multi - Factor Authentication, Exchange, SharePoint, Lync, Yammer, Telemetry, OneDrive, eDiscovery, and Office 365 ProPlus

Hardware: HP & Compaq servers/workstations, Dell Servers/workstations, IBM Servers/Workstations, RAID configurations, SAN/NAS storage hardware/technology and Cisco 4400/7000 Series Routers, Cisco Unified IP Phone 7900 Series and Cisco Catalyst 6500 Series Switches

Software: AD Manager Plus, JIRA, SMS, SCCM, Norton Antivirus, McAfee Anti-Virus, Symantec Ghost 7.x, RSA SecureID, HP Openview, PowerShell, Solar Wind VSAN, Service Desk, Heat, Track-It Remedy 7.0/6.0; DameWare Mini Remote Console, Cisco IOS, SCOM, NMAP and Snort.

PROFESSIONAL EXPERIENCE:

Confidential

System Administrator

• Administer and support Office 365 policies and capabilities via Windows PowerShell and the Office 365 admin portal
• Resolved and monitor Office 365/Azure Active Directory tenancy technical issues
• Administer and support MS Exchange 2010, SharePoint 2013, Lync, and OneDrive
• Execute PowerShell scripts to automate everyday processes from user creation (onboarding), mailboxes creation (EMC/EMS), user termination, and other administrative task handled by the engineering team
• Administer Password Management tool, allowing self-service for resetting passwords and unlocks
• Administers and support Windows Server's ( 2003/2008/2012 ) systems
• Ensures day-to-day operations
• Evaluates new technologies and tools
• Establishes and maintains the technical standards, policies and procedures
• Collects, monitors and analyzes systems performance data
• Helps troubleshoots Windows systems and applications

Confidential

IT Specialist/SysAdmin

• Perform system and application troubleshooting and problem resolution support to developers, application programmers and support personnel via telephone and on site within multi-tier, multi-segmented Microsoft Windows Server (2008,2012) enterprise environment
• Perform Active Directory/Exchange/Lync-Skype for Business Administration
• Co-ordinate detailed research of system and application requirements for system upgrades, resolve problems involving incompatibilities for the efficient completion of site system deployments
• Provide Dell system performance tuning, diagnostics, troubleshooting and repairs.

Confidential

Senior Desktop Support Technician

• Part of a two-person technology team, performing Desktop Support and Server Administration as required
• Administer and support MS Exchange 2010, SharePoint, Lync, OneDrive, and Active Directory on-site deployments
• Execute PowerShell scripts to automate everyday processes from user creation (onboarding), mailbox creation, user termination
• Resolve user issues related to permissions of shared mailboxes, resource mailboxes and distribution list
• Deployment and administration of a ShoreTel phone system in the corporate office and training center
• Provide Dell system performance tuning, patching, diagnostics, and repairs

Confidential

Depot Manager

• Perform system and application troubleshooting and problem resolution support to developers, application programmers and support personnel via telephone and on site within multi-tier Windows enterprise environment
• Co-ordinate detailed research of hardware and software requirements for system upgrades, resolve problems involving incompatibilities and supervise the efficient completion of technology Refresh Deployments
• Provide Dell system performance tuning, break/fix repairs and software installs utilizing SMS 2003 and SCCM

Confidential

• Assist in the research, evaluation and implementation as it pertains to the Windows Server 2003 migration
• Create, move, delete, and disable Active Directory objects as requested and serve as “go to” person for technicians located on site

Confidential

Systems Operator (MIS Operations)

• Follow NOC procedures and perform pro-active network status and health checks as part of normal surveillance activities on IIS, DNS, DHCP, SQL, GroupWise 5.5, WINNT, UNIX, EMC SAN storage, Cisco routers and switches within a WINNT and IntranetWare 4.11 multi-tier, multi-segmented environment
• Provide Server maintenance on existing servers, and Perform Nightly Full/Incremental Backups
• Upon receipt of network trouble conditions, validate, quickly resolve or escalate a trouble condition to the vendor or support personnel as required