SUMMARY

• Customer oriented, problem solver with an ability to adapt to new situations.
• Seeking an administrative assistant position in an office environment where there Is a need for a variety of office tasks, including computer knowledge, organizational abilities, business intelligence use. Marketing, Management & Confidential office experience. Type 40 WPM.
• Computer literate: Office 2010, Excel, Access, PowerPoint Over 30 years' experience in customer service, administrative and management.
• Word, Excel, Internet, email, familiar with PowerPoint, Cerna, Advance MD Willing to take on additional responsibilities and challenges
• Works effectively as a team member Administrative Support/Office Manager/Clerical with 3 years' experience in a Confidential office
• Strong attention to detail, customer service and listening skills; highly motivated, creative and flexible
• Possess effective planning, organizational, communication, presentation and interpersonal skills
• Professional known for making managerial decisions, using discretion and processing highly confidential information

WORK EXPERIENCE

Confidential Front Desk Specialist

Confidential

Responsibilities:

• Answer telephones and direct calls to appropriate staff
• Schedule and confirm patient diagnostic appointments, surgeries, or Confidential consultations
• Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or Confidential records
• Maintain Confidential records, technical library, or correspondence files
• Compile and record Confidential charts, reports, or correspondence, using typewriter or personal computer
• Interacting With Computers
• Documenting/Recording Information
• Processing Information
• Performing Administrative Activities
• Experience with:, Credit card processing machines, Desktop computers, Email software - Advanced MD Scheduling software.

Patient Registrar

Confidential, Dover, DE

Responsibilities:

• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
• Hear and resolve complaints from customers or the public
• Receive payment and record receipts for services
• Transmit information or documents to customers file
• Performing Administrative Activities
• Performing for or Working Directly with the Public
• Verifying insurance
• Processing Information
• Experience with: Appointment scheduling software, Credit card processing machines, Desktop computers, Electronic health record EHR software-Epic

Finance Officer/Customer Service

Confidential, Goldsboro, NC

Responsibilities:

• Explain to customers the different types of loans and credit options that are available, as well as the terms of those services
• Approve loans within specified limits, and refer loan applications outside those limits to management for approval
• Set credit policies, credit lines, procedures and standards in conjunction with senior managers
• Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action
• Work 120-180 day delinquent accounts, manage debt ration for delinquent accounts
• Making Decisions and Solving Problems
• Collections, Skip tracing, represent company in bankruptcy and small claims court

Correction Officer

Confidential, NC

Responsibilities:

• Conduct head counts to ensure that each prisoner is present
• Inspect conditions of locks, window bars, grills, doors, and gates at correctional facilities to ensure security and help prevent escapes
• Monitor conduct of prisoners in housing unit, or during work or recreational activities, according to established policies, regulations, and procedures, to prevent escape or violence
• Search prisoners and vehicles and conduct shakedowns of cells for valuables and contraband, such as weapons or drugs
• Use weapons, handcuffs, and physical force to maintain discipline and order among prisoners
• Provide to supervisors oral and written reports of the quality and quantity of work performed by inmates, inmate disturbances and rule violations, and unusual occurrences
• Communicating with Supervisors, Peers, or Subordinates
• Documenting/Recording Information
• Resolving Conflicts and Negotiating with Others
• Identifying Objects, Actions, and Events
• Making Decisions and Solving Problems

Assistant Manager/Trainer

Confidential, NC

Responsibilities:

• Examine, evaluate, or process loan applications
• Approve, reject, or coordinate the approval or rejection of lines of credit or commercial, real estate, or personal loans
• Plan, direct, or coordinate the activities of workers in branches
• Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
• Establish procedures for custody or control of assets, records, loan collateral
• Oversee training programs
• Represent company in small claims court
• Coaching and Developing Others
• Outside and in house collections, work back sheets 120-180 day delinquent accounts
• Monitor Processes, Materials, or Surroundings
• Coordinating the Work and Activities of Others
• Making Decisions and Solving Problems
• Training and Teaching Others

Assistant Manager

Confidential, NY

Responsibilities:

• Prepare or maintain employment records related to events, such as hiring, termination, leaves, transfers, or promotions
• Interpret and explain human resources policies, procedures, laws, standards, or regulations
• Hire employees and process hiring-related paperwork
• Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns
• Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Confidential with Disabilities Act (ADA)
• Schedule or conduct new employee orientations
• Communicating with Supervisors, Peers, or Subordinates
• Interacting With Computers
• Performing Administrative Activities
• Documenting/Recording Information
• Making Decisions and Solving Problems
• Processing Information

Sr. Manager

Confidential, NY

Responsibilities:

• Arrange for debt repayment or establish repayment schedules, based on customers’ financial situations
• Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts
• Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors
• Negotiate credit extensions when necessary
• Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers
• Getting Information
• Communicating with Persons Outside Organization
• Performing Administrative Activities
• Training and Teaching Others
• Monitor Processes, Materials, or Surrounding