TECHNICAL SKILLS

MS Office including advanced Excel, Word, PowerPoint, Access, FrontPage, QuickBooks, Outlook, Lotus Notes, MS Project, Oracle, AS400, SAP, Visio, Crystal Reporting, GELCO Expense Management, and Kewill Online Shipping

PROFESSIONAL EXPERIENCE:

Administrative Support Specialist

Confidential

• Works closely with TEM, Client Services and Accounting departments to On - Board new TEM and UEM accounts for existing clients
• Creates, processes and files Letter of Authorization (LOA’s) for Wireline Providers
• Work with client and providers to gather service providers account numbers, service locations, invoices, provider contracts, Customer Service Records (CSR’s) and authorized approvers
• Create database profiles for each provider account and service locations
• Work with client and TEM department to maintain customer-specific custom data required for ongoing management and reporting
• Create and Validate provider portals; resolve portal issues (i.e. locked passwords)
• Process account inquiries, billing inquiries and refund checks for clients
• Process USPS mail for TEM and UEM accounts, including scanning for data entry team
• Any other projects or duties assigned

Office Manager - Contract

Confidential

• Supports the General Manager and Sales Department
• Oversees and assist administrative personnel
• Tracks orders and reports as necessary
• Maintenance/Repair/Ordering of supplies for all office equipment
• Prepares paperwork for the Payroll Department of the
• Corporate Office
• Post Job Advertisement
• Conducts interviews
• Assist in Sales Training

Executive Assistant

Confidential

• Utilized traditional and non-traditional data sources such as: LinkedIn, job boards, internal databases, search engines, social media, web mining, to identify candidates.
• Assisted recruiters with day to day activities such as updating candidate and client files in custom CRM software and generated list for cold-calling candidates.
• Administrative/Clerical duties. Created and maintained forms and other organizational processes to better organize the company and employees.
• Maintained accurate information in an ASP database of approximately 12,000 names.
• Prepared confidential information for clients, candidates, and executives of the company - including presentation materials, contracts, and other business documents.
• Researched industry newsletters, associations, and other relevant tools to manage movement in the industry.
• Scheduled and confirmed all appointments for both candidates and clients.
• Fielded incoming telephone calls and forwarded to the appropriate individuals.
• Pulled phone time reports and distributed them on a daily basis.

Administrative Assistant - Temp Assignment

Confidential

• Assisted Adjusters with tracking status of pending claims as needed.
• Maintained documents in the Riskmaster system; closed files in Riskmaster and prepares files for storage, in keeping with established processes and procedures.
• Entered data in Daily Time and Expense system; prepares items for SalesLogix.
• Served as office receptionist as required, greeting and directing clients and visitors; answers telephones, greets callers, transferred calls, and responded to inquiries; provided information to callers within scope of understanding and responsibility.
• Composed electronic and hard-copy business memos, reports and correspondence. Proofread documents for accuracy. Prepared and filed electronic and hard-copy documents, using various software applications as required.
• Prepared and submitted invoices.
• Managed multiple assignments to assure productivity goals and deadlines were met.

Executive Assistant - Temp Assignment

Confidential

• Provided administrative support to CEO, COO, CFO and Director of Development.
• Entrusted with numerous special projects and accounts to maintain superior contractor relations.
• Issued all documents related to renovation projects and equipment purchases including initial contracts, consultant agreements, purchase orders and change orders.
• Worked closely with EVP of Development and the Director of Development to evaluate and report market and industry trends.
• Assisted with financial monthly/quarterly asset management reporting to ownership.
• Heavy meeting and travel calendar management.
• Office management and administrative contact for building management and all vendors.
• Office Administration - Temp Assignment
• DixiePly via Dicker Staffing, Garland, Texas
• Served as an Office Assistant that helps with the daily activities of running the front office.
• Assisted the Inside Sales Group
• Reported, Invoiced, scanned, received, shipped and filed.

IT Administrative Assistant - Temp Assignment

Confidential, Dallas, Texas

• Maintained the SVP/CIO of the IT Department calendar.
• Answered and screened SVP/CIO phone calls.
• Coordinated meetings and arranged travel.
• Filed, faxed and copied documents as necessary.
• Answered Help Desk calls and dispatched to an appropriate responder.
• Logged in Help Desk calls in the Track-it Ticketing system.
• Ran and provided weekly Excel reports to management.
• Gathered Monthly and Quarterly reports from the IT Technicians for management to sign off on.