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Director Of It Operations Resume

SKILLS:

  • Cisco Routers, Layer 2/3 Switches, Cisco IOS 12/15.x, IOS/CatOS, Nexus, Hardware, TFTP Servers
  • VLANs, Spanning - Tree Protocol (STP/RSTP), Trunking Protocols (VTP), Router on a Stick (ROAS)
  • PTP WAN links, HDLC, PPP, Frame Relay, DLCIs, Frame Maps, Split Horizon, Subinterfaces
  • IP Subnetting, Variable Length Subnet Mask (VLSM), Access-List Security (ACL), IPv4, IPv6
  • Distance Vector/Link State Routing Protocols - RIPv2/RIPng, OSPF/OSPFv3, EIGRP, BGP
  • Network Address Translation (NAT), Dynamic/Static/Overload NAT implementations, DHCP
  • T1/DS3/DSL, CSU/DSU, WAN/Serial Connectivity, Frame-Relay, Point-to-Point, Multipoint
  • Virtual Private Networks (VPN), IPSec, Client VPN implementations, Site-to-Site Routers/Firewalls
  • Cisco Router/Security Device Manager (SDM) Installation and Configuration, Certificates, Encryption
  • WEB, DNS, DHCP, SMTP/POP/IMAP, RDP, FTP, TELNET/SSH, SNMP, etc.
  • Ping, Telnet, Traceroute, Whois, Nslookup, Dnscmd, Reverse lookups, etc.
  • Windows Server 2008/2012/2016 , Exchange 2016, Sharepoint, and Project Servers
  • Patch Management using MOM/SCOM, GFI LANguard, Event Log Mgmt, PRTG Monitoring
  • Active Directory, Group Policies, Powershell/VB Command Line Scripting and Programming
  • Network Design/Implementation, Network Security, Intrusion Detection, Vulnerability Scanning
  • Enterprise Wide Backups, Disaster Recovery Solutions, Network/Server redundancy solutions
  • VMWare ESX Server/vCenter implementations, Microsoft 2012/2016 Advanced Hyper-V
  • Remote Desktop Services, Gateway, Web Access, Connection Broker, and Licensing
  • Red Hat Linux Administration, Installation/Configuration, Physical/Virtual, Apache, MySQL, PHP
  • Design and document network/server topologies from both a physical and a logical perspective
  • Develop, review policies/procedures, and create standard operating procedures and instructions
  • Extensive support and installation of Microsoft Office 2016/Office 365 wide variety of environments
  • Experienced with the installation and support of Windows 7/10, Linux, and BYOD devices
  • Thrive in Datacenter environments as well as Field Service in support of customer requirements
  • Remote Management, VPN/DMVPN Connectivity, Web/Email Security (Forefront/GFI Mail Security)
  • Cisco Routers, ISA/ASA Firewalls, Layer 2/3 Switches, Data Center, 42U Racks/Rails/Power
  • High Availability (HA) w/ hardware Load Balancers (F5/A10) and Microsoft Cluster/Load Balancing
  • Network Attached Storage (NAS), iSCSI clustered shared storage, Storage Area Network (SAN)
  • HP DL Server series, Dell PowerEdge Servers, IBM xServers, UPS, and Power Monitoring
  • EMC CLARiion CX3-40 Fibre-Channel SANs and Dell PowerVault iSCSI hardware solutions
  • T1, Partial/Bonded T1 s, CSU/DSU, Local Loop, Smart Jack, Circuit Configuration/Installations
  • 100/1000 Gigabit Ethernet, Cat 6 Riser/Plenum Cabling, Patch Panels, Fiber, Physical connectivity
  • Dedicated SPAM Filters, Virus Protection, Intrusion Detection, SNMP/Traffic Management boxes
  • Build, upgrade, and repair desktop PC s/workstations and HP laptops including motherboards/screens
  • HP Printers/Scanners, SCSI/USB/Firewire, assorted peripherals, IP phones, teleconferencing
  • IIS/Microsoft Internet Information Server, SharePoint Team Services, Account Management
  • SSL certificates, VPN implementation, Account Management, FTP Servers, NTFS permissions
  • Exchange 2016, Outlook Web Access, Outlook Anywhere, RPC over HTTP, Listserve, Mail Filtering
  • Microsoft Active Server Pages (ASP) and .NET development with Visual Basic and Visual Studio
  • Adobe Creative Suite, Photoshop, Fireworks, Dreamweaver, Microsoft FrontPage/Expressions
  • Create administrative back ends using Access/SQL including Content Management and shopping carts

WORK EXPERIENCE:

Director of IT Operations

Confidential

Responsibilities:

  • Full IT Director Duties & Responsibilities including budgeting, acquiring, and asset management
  • Managed projects and tasks for over 70+ users and hundreds of remote clients
  • Assisted in developing standard company policies and procedures for SOC and HIPAA compliance
  • Migrated existing VMware environment over to HyperV with monitoring and offsite backups
  • Designed, installed, secured, and maintained multivendor, multi - switch environment
  • Introduced and implemented several major business decisions including the departure of AWS
  • Signed contracts with datacenters and ISP providers for colocation and bandwidth requirements
  • Approved all IT Operation invoices and assisted with purchasing decisions of hardware/software
  • Setup and maintained a Microsoft SPLA licensing environment with monthly reporting
  • Reduced overhead expenses, monthly fees, and negotiated existing contracts

Network Field Engineer

Confidential

Responsibilities:

  • Confidential Expert with 700+ tickets with excellent feedback and reputation
  • Above and beyond satisfaction as shown by my 100% positive feedback rating on various sites
  • Rack - n-stacks, Dmarc/circuit extensions, Router/Switches, Complete network/server installations
  • Wireless Controllers, AP, Heat Maps, VoIP/CallManager implementations, POS, video/security
  • Accept/assign tickets, make appointments with end users, complete/close tickets, ship return packages

Sr. Network Engineer

Confidential

Responsibilities:

  • Windows 2003/2008 R2, Internet Information Services (IIS), .NET, ColdFusion administration
  • Designed and implemented a (4) Class C, 50+ server network supporting thousands of clients
  • Internet Security and Acceleration Server 2006 (ISA), Cisco routers (1841/2801) upgrades/config
  • Microsoft SQL 2005, MS SQL Server Management Studio, data migration, replication services
  • Exchange 2007 services including Outlook Web Access, Outlook Anywhere, & ActiveSync integration
  • Created several virtualized environments including VMWare and Microsoft virtualization products
  • Provide web hosting, mail services, and collocated/dedicated server solutions to a multitude of clients
  • Manage and monitor connectivity through (3) T1 s, local loops, using Cisco routers, remote support
  • Network monitoring tools such as Confidential for bandwidth analysis & Wireshark for intrinsic inspection
  • Help Desk/Customer Support, Network and Server maintenance, Security and Performance monitoring

Network Specialist/HelpDesk Support

Confidential

Responsibilities:

  • Daily operations for 15+ Servers, Windows 2003, Lotus Notes/Domino, SQL 2005, VMWare ESX
  • Dell SAN environment using iSCSI with low cost ATA drives for centralized data management
  • Microsoft Dynamics Great Plains (GP) environments with a SQL2k5 backend on multiple databases
  • Provisions/Citrix/Terminal Server environment, Exchange 2007, AS400 application and client support
  • Responsible for updating PIX/firewall appliances with vendor updates/meet customer requirements
  • Responsible for replacing and upgrading firewalls; o/s, firmware, and email filtering updates/policies
  • Physical server upgrades (memory), Windows 2008 R2 with Remote Desktop Services installations
  • End - user support on a wide variety of applications using hands-on and remote desktop packages

Systems Engineer

Confidential

Responsibilities:

  • Data Migration/Consolidation using AD Groups, Scripting, NTFS permissions, and SQL backend
  • Daily operations for 80+ Servers, Windows 2003/2008, Exchange 2007, SQL 2000, Monitoring
  • EMS Fibre - Channel SAN environment for high performance and centralized information management
  • Familiar with creating LUNS, assigning targets, zoning, and optimizing data contained within the SAN
  • Used Celerra/Navisphere to create targets, assign access, apply storage, and verify host access
  • Medical Military environment requiring full HIPAA compliance, privacy, and security certification
  • DNS/DHCP Security, Active Directory Management, After hours on-call support, Help Desk Support
  • Rack Installations, New Server Rollouts, Hardware Installation, Firmware/Software Updates
  • Performed Egenera Blade configuration and installation of new hosts using Pan Manager
  • VMWare ESX/vCenter installations including Windows 2003 R2 and 2008 (32/64 bit) client installs
  • Print Server Management for hundreds of network printers including installation and reconfiguration

Web Designer/Programmer

Confidential

Responsibilities:

  • Designed and developed the Confidential Buyers Guide for purchasing computers
  • Graphics design and backend development using Microsoft Visual Studio with ASP /.NET scripting

Network Engineer Consultant

Confidential

Responsibilities:

  • Performed network support/services for companies
  • Maintained and supported multiple networks/servers with thousands of clients

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