PROFESSIONAL SUMMARY:

Administrative, Operations and Program Management Professional with a successful track record of bringing the highest levels of ethics, integrity, interpersonal, organizational and leadership skills to all related functions, programs and projects. Recognized for providing strong management leadership throughout tenure with various agencies. Expert in developing technical/administrative programs and policy. Excellent counseling and motivational skills. Proficient in MS Word, PowerPoint, Excel, Access, Adobe, and Outlook.

PROFESSIONAL EXPERIENCE

Confidential, Washington, D.C.

Supervisor - Economic Security Administration

• Develop measurement criteria, procedures, and data collection instruments to support public assistance improvement initiatives.
• Conduct detail analyses of complex functions and work processes for technical programs.
• Advise the organization on technical aspects of office administration/support functions to include providing internal reports/form control and records/file management. Developing policies and procedures for controlling/managing a more productive suspense system.
• Coordinate security requirements with regard to employee and non-employee clearances and entrance procedures.
• Administer and maintain all systems for tracking and monitoring actions, internal and external controls and correspondences.
• Prepare, proofread, and edit correspondence packages for the management review.
• Perform Automated Client Eligibility Determination System updates; provide guidance and analysis resolving operations issues.
• Manage, process, and re-certifications of public assistance benefits as needed and assist with cost analysis for over 500 caseloads.
• Utilizing several software applications. Schedule and coordinate meetings and reviews, plan and execute conferences, program reviews and seminars on behalf of the office.
• Confer with organization officials to plan business objectives, to develop organizational policies and to coordinate functions.
• Interpret policies and enforce policy compliance and practices in determining applicant’s eligibility for Regular and Childless Adult Medicaid, Temporary Assistance for Needy Families (TANF-Cash Assistance), Food Stamps, and DC HealthCare Alliance.
• Establish procedures to standardize work processes and implement decisions.

Confidential, Lanham, MD

Surveyor

• I prepared and maintained sketches, maps, reports, and legal descriptions of surveys in order to describe, certify, and assume liability for work performed.
• Verified the accuracy of survey data, including measurements, calculations, and blueprints to capture the heights, depths, relative positions, property lines, and other characteristics of terrain for housing development and business site locations.
• Conducted surveys in order to establish legal boundaries for properties, based on legal deeds and titles.
• Prepared and recorded data, charts, plots, maps, records, and documents related to surveys, including the shape, contour, location, elevation, and dimensions of land or land features.
• Researched legal/survey records and land titles in order to obtain information about property boundaries in areas to be surveyed.
• Served as the point of contact for various contractors to assist with formulating, evaluating, analyzing, and providing recommendations for the development and implementation of assigned programs, objectives, and standards related to policy and management.
• Ensure compliance with the State and Federal laws to include the Office of Safety and Health Administration and the Environmental Protection Agency regulations.

Confidential, Washington, D.C.

Daycare Provider/Substitute Teacher

• Assisted in the creation of a classroom and designated work environments conducive to learning and appropriate to the physical, social, and emotional development of students with an emphasis on language development and emergent literacy skills
• Implemented lesson plans and assigned students class work and homework, as required
• Maintained appropriate records including checking test papers, recording grades, student assignments for homework, projects to maintain student records accordingly
• Interacted and conducted activities with students in Grades 6 - 8 to promote physical, emotional, intellectual and social growth
• Provided and executed activities and opportunities that encourage curiosity, exploration, and problem-solving appropriate to the development levels of the children
• Worked cooperatively and effectively as a team member by communicating and contributing information on a continuous basis
• Maintained open, friendly, and cooperative relationship with each child’s family and encourage their involvement in the program
• Continued professional development through attending workshops, conferences and other staff development
• Assisted and aided students in exploring interests, developing talents, building self-esteem and learning how to share and properly interact with others.

Confidential, Washington, DC

Senior Counselor

• Planned, coordinated, and implemented recreation activities for individuals as well as groups in artistic, athletic, and social recreation.
• Interviewed and trained three (3) new staff members in Admissions of current programs by discussing procedures, utilizing enrollment database, and completion of required forms to participate in program-sponsored activities.
• Participated in weekly staff meetings regarding center’s day-to-day operation, providing information and recommendations to help with determining appropriate counseling techniques or courses of action as prescribed by Prince George’s County and the MNCC-Parks administration.
• Personal assistant to Director and aided in developing and monitoring morning and afternoon activities.
• Planned, organized and implemented various workshops for campers to include Self-Aid and Emergency Evacuation.
• Monitored the health related areas of concern during activities like meals, special events and free time.
• Displayed and taught participants valuable interpersonal skills to assist with developing skills needed in the future.
• Resolved disputes and provided counseling for program participants in a timely manner and in accordance with local and State guidelines.

Confidential, Park, MD

Counselor (Seasonal)

• Participated in planning and implementing the activities.
• Responsible for teaching participants life skills (i.e. money management, cooking, personal health, employment preparation, community living).
• Prepared, reviewed, monitored and developed reports regarding contracts to ensure local program compliance maintaining accurate documentation and record-keeping.
• Scheduled school visits, met with guidance counselors and teachers to discuss student academic progress.
• Maintained close professional relationships and liaised with local service organizations, businesses and schools in the target area.
• Developed, implemented and monitored the program work plan and coordinate program goals & objectives to achieve measurable outcomes through research, reports, toolkit development and targeted and sustained advocacy.
• Taught program participants valuable interpersonal skills to assist with developing skills needed in the future.