PROJECT MANAGEMENT / FIELD ENGINEERING / TECHNOLOGY SOLUTIONS:

• Analytical and Investigative Skills
• Telecom SME
• Hands - on Cisco Networking Experience, Hardware Deployment, CCNA Training
• Logistics Management
• Process Development and Implementation
• Change Management
• Project Management and Coordination
• Quality Control and Quality Assurance
• Vendor Relationships
• Word, Excel, PowerPoint, Access, Visio, Outlook, Sharepoint, Google Platform, Remedy/Salesforce

PROFESSIONAL EXPERIENCE:

Confidential, Austin, TX

Voice/Network Engineer

Responsibilities:

• Limited duration contract to update programming/configurations of Confidential 's statewide Confidential & Confidential phone systems in accordance with the new Texas state law regarding 911 dialing (Kari's Law)
• Conducted site surveys to determine current hardware/software of phone systems
• Developed a programming/configuration plan
• Conducted pilot/POC sites to confirm programming plan
• Developed a schedule for remote capable and travel only systems and locations
• Trained State network/telecom specialists to perform on site configurations where remote access was not possible

Confidential, Frisco, TX

IT Project Coordinator

Responsibilities:

• Network engineer working with Kellogg’s Foods IT department
• Built the network containers and VLANs to match their global network design, applied naming conventions in Data Management.
• Migrated the company’s North American IP address records from legacy method to the Infoblox platform via custom import templates.
• Built Global Smart Folders for fast navigation to primary networks and locations.
• Created user profiles and access rights/privs based upon IT support roles.
• Created user-setup and basic functions guides prior to turning over to the client’s internal support teams.
• Recruited and coordinated technicians to various IT deployment projects across North America
• Reviewed SOWs, interpreted low voltage voice, data, and paging blueprints for cabling and hardware design needs, translated through to field implementation
• Worked with vendors on BoMs, equipment quotes & purchase orders
• Instructed/managed technicians one on one or by groups via tech bridge
• Contributed to the creation of project status reports, invoice/accrual statements, project workbooks, forecasts, action plans, activity trackers, inventory control reports, risk management plans
• Worked with local (township, city, county) to obtain low voltage permits and manage inspections on new/remodel construction projects
• Deployed to the field as needed, as a field engineer or as Confidential representative on sales discovery visits and/or pilot project installations
• Consulted as a telecommunications SME with the Solutions department on new business opportunities

Confidential, Chaska, MN

Project Manager

Responsibilities:

• Project management of POS and security camera new/refresh projects
• Managed a proof of concept retail loss prevention/security project for Target Corp
• Traveled to Florida for pilot project new construction POS systems installation

Confidential, Tempe, AZ

Project Manager

Responsibilities:

• Followed the Confidential project to Insight after contract expired at Technisource
• Created Process and Procedure documentation for Confidential Site Survey.
• Worked with staffing vendor to create the proper skill-set profile for survey technicians, and conducted technician screenings prior to vendor hiring
• Collaborated with peer project managers to create a resource pool, identify/create market regions, and establish project-long and short-term rolling schedules
• Coordinated technician tools, software, and travel with admin personnel.
• Created and maintained tracking spreadsheets for site visits and technician deliverables.
• Worked with survey technicians guiding them through site surveys at Confidential locations, collecting data on all in-use voice/data equipment and Telco circuits.
• Performed QA on technician document deliverables and made corrections prior to uploading to customer’s SharePoint server; (MS Excel, Visio, Word, and required digital pictures)
• Conducted training sessions in a Live Meeting environment on performing in-depth legacy voice/data site surveys for Bank of America.
• Attended daily conference calls with EDS project management to discuss prior days’ activities, updating project milestones, and upcoming schedule
• Created Lessons Learned document at end of survey project
• Assisted other project leads during the Cisco VoIP site readiness and conversion phases of the projects
• Legacy voice subject matter expert for Confidential projects

Confidential, Frisco, TX

IT Project Coordinator / Field and Network Engineer

Responsibilities:

• Collaborated daily with our Confidential Business project management counterparts
• Coordinated travel for our W-2 and vendor engineers
• Procured materials and equipment, coordinated logistics to the field, kept inventory controlled
• Managed live conference bridges during cutover activities, controlled/filtered communications
• Provided 1st level of support for troubleshooting routers, switches, phones, circuits, horizontal cabling
• Escalated circuit issues with appropriate carriers (LEC/ Confidential ), facilitated communications from NOC to field

IT Project Coordinator

Confidential

Responsibilities:

• Telco subject matter expert for survey field technicians
• Coordinated travel through agencies
• Distributed software, tools, and hardware to the field engineers and techs
• Managed dozens of site visits weekly, first point of escalation for engineers
• Created detailed floorplans/blueprints in Visio based on tech sketches or crude drawings
• Reviewed, performed QA on 60 plus sets of survey documents each week
• Participated in milestone meetings throughout every business day
• Coast to coast travel, deployment of Cisco VoIP in Confidential branches and offices
• Trained new-hire regional deployment teams in dense market areas

Lead Voice Engineer

Confidential

Responsibilities:

• Hired as lead voice engineer after meeting with Confidential and Confidential PMs during a local pilot project.
• Coast to coast deployment, rack and stack of Cisco routers, switches, and voice gateways
• Cisco engineering remote/smart hands; console commands, queries,
• Extended new circuits to MDF: DIDs, POTS, T1/PRI
• Deployed and tested Cisco VoIP 79xx sets/phones
• Conducted post installation test plans, worked with engineers to remedy conflicts
• Trained in new-hires to the deployment team as project ramped up

Confidential, Winsted, MN

Customer Service Technician

Responsibilities:

• Programmed orders for the 5ESS switch and Centigram voicemail, updated plant records/maps
• Maintained Central Office and remote equipment
• Installed NIDs and open/bond/ground buried copper drops and cables.
• Installed/Moved/Repaired residential/business T1’s, PRI’s, lines, and other special circuits.
• Certified in Confidential Norstar MICS 6.0 and Call Pilot 100/150 1.5
• Responsible for all local business PBX, voicemail, and paging system installs, changes, and repairs
• Installation of voice/data wiring for business and residential
• Installed/Repaired DSL from CO to customer's PC. Setup wired/wireless home networking
• Diagnosed/Repaired customer PC's and wireless home networks

Confidential, Saint Cloud, MN

Service Coordinator | Technician

Responsibilities:

• Responsible for day-to-day scheduling/dispatching of technicians for service and new-installs
• Contracted technicians/vendors for national accounts e.g.: Perkins Restaurants & U-Haul
• Service desk for MAC and repair of managed client networks
• Executed remote programming of Confidential Key, PBX, and Voicemail systems

Confidential, Golden Valley, MN

Journeyman Telephone Systems Technician

Responsibilities:

• Certified in Telrad Version 7.0 digital PBX systems software
• Installation, maintenance, and repair of Telrad telephone and voicemail systems
• Installation and certification of voice, data, and paging wiring
• Installation and configuration of paging systems