PROFESSIONAL SUMMARY:

• IT Professional with over 9 years of extensive experiencewith International Organization, Governmental Organization and Private Sectors in IT,Managing, Maintaining, Deploying and ImplementingLAN/WAN and Wired and Wireless Networking, Installation, Configuration, Troubleshooting and Maintenance of IT Equipement and Network Devices, Software and Server and Client Operating Systems including Windows, Ubuntu and Mac, Andriodand iOS. Outstanding IT Support, Desktop HelpdeskSupportTechnican, IT Specailist/Anaylst and System Adminstration Skills and Customer Service skills, EmployeeSatisfactionSkills, Training end - users for using new Technology with Security Awareness.

TECHNICAL SKILLS:

• IT Helpdesk Support in Person and Remotely
• Google Cloud Platform
• Troubleshooting and Maintaining Skills
• Ticketing System Supporting and Managing
• Computer and Network Security Implementation
• Disk Imaging, Data Backup and VPN
• Data Recovery and Password and Disaster Recovery
• Certification: G o o g l e IT Support Professional, Microsoft
• IT Skills: G o o g l e, MCP , MCSE, CCNA, LINUX & A+
• Virtualization in Hyper V, VMware& VM Virtual Box
• Microsoft Office 365 Administration
• Analytical Problem-Solving Skills
• AECOM Portal OneSource Administration
• Creating Master Tracker and Databases in Excel
• Inventory Skills and Data Entry Skills
• Blue Bird devices troubleshoot, service and repairing
• IT Supervision and IT Policy Implementation
• Language Skill: English, Urdu/Hindi, Pashto and Persian

PROFESSIONAL EXPERIENCE:

IT CONSULTANT

Confidential

• Install, configure, monitor, deploy and manage all the IT Equipment such as computer hardware, software, servers, network devices, printers, scanners, copiers, plotters, switches, access points, routers
• Managing, maintaining and troubleshooting all the computer systems, hardware, software and network appliances and solving their problem, Disk Imaging Using Ghost and Clonezilla
• Operating Systems: Windows XP, Windows 7, Windows 2003 Server, Desktop Environment: PC Desktop System Support & Trouble shooting.
• Active Directory User, Group and OU Management
• Configuring DNS, DHCP, VPN, Terminal Server
• Account Policy, Group Policy, Local and Domain Security Policy
• Data Recovery, Backup & Restoring Data
• Configuring Exchange 2010, 13, 16 Server & MS-Outlook Others Experience
• Manage and Monitoring of HPSM Ticketing Tools & Business Continuity Planning (BCP)
• Installation and configuration of Safe Boot Encryption, Juniper& Cisco VPN web client, citrix, VMWare, SAP, Symantec antivirus etc.
• Managing HP Thin Client for POS systems.
• MS SQL SERVER 2008. Manage & maintenance of File server, Symantec Admin Console, D-Link storage device
• Create, establish and configure Wired and Wireless Network/Internet
• Troubleshooting, diagnosing and solving all the IT related problems accordingly and creating and planning and implement IT polices
• Replacing parts as required and fixing Internet issues and other IT issues in person, remotely or via phone call
• Installing engineering software such as Auto-CAD, Microsoft Project and office software for other users planning and undertaking, scheduling and maintenance hardware and software upgrades
• Removal/disposal of non-functional equipment
• Installation, Configuration, and Maintenance Layer 2 and Layer 3 Network devices
• Handle the relocation of IT equipment as a result of office or personnel changes planning and undertaking scheduled maintenance upgrades
• Expansion, Modification, Integration and Redundancy of the Network
• All types of passwords issues solving and setting
• Creating cross cable and straight cable in case of cable problem or as required.
• Troubleshooting and checking computer equipment, ups, stabilizers and etc for best performance
• Follow established change procedures and implement the changes
• Validate and verify the proper functioning of all the IT Equipments
• Assist customer with network security audits and inspections.
• Coordinate IT work with non-IT customers and site managers as logistics and procurement dept in case of purchasing IT Equipment

SENIOR IT OFFICER

Confidential

• Install, create, configure, troubleshoot and maintenance Wired, Wireless Network, Access Points, Switches, Routers, Local, Networks Printers and Scanners, Photocopier Machines and Digital Senders, UPS, Laptops and Desktop Computers, UTP/STP Cat6 Cabling and Configuration.
• Install & Configure Hardware, Software, OS Windows 7, Windows8, Windows 10, Window Server 2008/2012
• Install and Configure the Domain Controllers and Joining Clients Computers to Domain.
• Using Dell Sonic Wall NSA 2400 as Firewall for Network Security from Internal and External attacks through its built-in antivirus, antispyware, anti-spam, control, blocking unnecessary websites and content filtering
• Firewall Management: modify, add/remove policies.
• Assigning, Transferring, solving, completing and Closing the Trouble Tickets through Ticketing System AECOM OneSource Portal after solving the problems and tasks
• Checking Internet Bandwidth, Speed, Connectivity and checking Internet Usage through MRTG Graph and Sonic Wall View Point.
• Creating and Mapping Shared Drive Folder for Clients, Kaspersky Antivirus Installation, Configuration, Time to Time Update on Tuesday and Wednesday and Scanning Users PC for Viruses when required.
• Running Windows Update Services through WSUS Server to Update Server everyday and Schedule Client Machines to update on Monday
• Configure Outlook 2007 and 2010, troubleshoot Outlook and backup and restore outlook data files
• Arc GIS Installation and Configuration with License Key
• Requesting IT Equipment, Providing Specification and Inspection of IT Equipment
• Work closely with non-IT Departments Team e.g. Logistics, Procurements and security to effectively meet customers' needsin case of arranging the delivery of IT Equipment, issuance of IT Equipments, assessment of IT Equipment, maintaining and storing properly the IT Equipment in the right place and updating the Tracker about repair Items, damage Items, misplace Items, handover items and sending the complete report to IT Manager and Logistics Manager about repair, damage, misplace, handover and missing Items and etc.
• Using AECOM OneSource Portal for Creating, Editing, Opening, Deleting and Closing Requests for all Departments mainly IT Dept, Logistics, Procurements, Finance, Maintenance and Security Depts.
• Creating Databases Using Microsoft Excel and Creating Windows Licenses Tracker, User Emails Creation tracker, Wiping and Re-installation of Computers, under repair Status, requisition status and Pending tasks Tracker and Master Tracker for Licenses of Software Application such as Team Viewer, Adobe Pro, Standards, AutoCAD 2013/2014, Arc GIS, Balsamiq, Ms Project, and Visio and so on.
• Creating, Recording and Analyzing Issued Computers Lists, Hand over Computers, transferred Computers, repaired and missing Computers Using Microsoft Excel Spreadsheet.
• Data Entry of Purchased Items, Maintenance and Repaired Items in Microsoft Excel Database Master Tracker.
• Implementing the IT Policies and Procedures and Using Tape Drive for Users Data Backup.
• Traveling to Field Offices (Provinces and District) for IT related Issues and Troubleshooting if required.
• Troubleshooting Hardware, Software and other IT related Issues for Kabul and Provincial Staff through Team Viewer and Phone
• Users Data backup of retrenched, terminated Employees, Wiping Re-install OS for those Computers which is donated for any USAID Project
• Support Field IT Assistants and IT Officers, Perform Any other task assigned by supervisor

IT OFFICER

Confidential

• Wired and Wireless Network, Troubleshot of Hardware and Software
• Using Kerio Win route as Firewall for protecting our networks, blocking unless website and etc
• Installation and Configuration Windows XP, Vista, Windows 7 and Mac
• Connecting Microsoft, Mac Computer to Internet and Installation of Printer and Scanners when required.
• All required Driver such as Sound, VGA, Modem, Wireless &LAN, Microsoft Office 2003, 2007 and 2010, Microsoft Outlook Configuration and Troubleshooting
• Backup and restoring the Outlook Data Files and Contacts for HLP staff
• Copying Staff Data when His/her Windows is corrupted or damaged and Restoring Staff Data after new Installation, Shrinking Volume when required.
• Windows 2000, XP, Server 2003, Vista and Windows 7/8 Windows 10
• Kaspersky Antivirus Installation, Configuration, Time to Time Update and Scanning Users PC
• Recovering Password in case forgot passwords
• Working on Netgear and Polycon and finger print machine system.
• Projector Setting for Workshops, Meeting during World Bank Mission
• Upgrading Office 2003 to Office 2007/2010 and Outlook 2007/2010 for HLP Staff and as well as GIZ emails for GIZ Employee and troubleshooting Outlook 2007 and 2010
• Network Devices troubleshoot and Exchange Telephones and Cabling
• Photo Copier Error and Printer Massage Problem Solving
• Visiting field Offices for IT Survey and IT Related Problem Solving to Provincial and field offices
• Data Recovery up to 90%, Repairing and Requesting of the IT equips
• Opening IT related Bids, Evaluation of IT related Equipment with Bids Opening Committee
• Performed any other task assigned by supervisor.

ICT COORDINATOR

Confidential

• Create, Establish and Maintain WAN and Local Area Networks
• License Windows XP Professional and Vista Business Installation
• Wireless Linksys and D-link Routers configuration and Troubleshooting
• Partitioning, Formatting and Repairing, All software installation which ARD-ADPSW desired
• Win2000, XP,Server2003, Vista and Windows 7 Password Removing
• NAS Server Configuration Backup and Restore, Projector Setting for our Office when they needs.
• All Driver and Utilities Installation such as Sound, VGA, Modem, Wireless and LAN
• Ms Office 2003 and 2007 Installation with Outlook Configuration
• Outlook data files, contacts Backup, Restoring and Troubleshooting
• Requesting IT Equipment and Purchasing IT Equipment after approval
• Setting up Network including Wired and Wireless Internet in New Building for new Offices and in the Department of Agriculture, Irrigation and Livestock in Helmand - Lashkargah
• During Project Closeout I Backup all of the user’s data including outlook and before wiping I take out the License Keys from the computer and record it in the License Tracker then I wiped the computer according to USAID Policy after wiping I reinstall the fresh c windows and activated with the license key