SUMMARY:

• Experienced, polished and vital IT management professional committed to excellence. Over fifteen years experience in large scale information technology administration and management including network, system and desktop administration, broadcast video satellite transmission, system repairs, maintenance, back - up, diagnostics, optimization, telecommunications, value engineering, system upgrades, security, green initiatives, help desk, and troubleshooting.
• Excellent communication, organization and problem-solving skills and the leadership, discipline to effectively develop and motivate both clients and colleagues. Over ten years of progressive successes providing end user support, solution and hardware training, and product education.
• Patient and poised professional with a hands-on approach who is experienced in client consultations and communications, project management, quality assurance and control, products sourcing, on-site and remote engineering, media transfer and duplications, in secret and secure environments.
• A big-picture person with a keen eye for detail with a proven track record of excellence in the development, administration and implementation of End User application training, product education, training materials and aids, client services, and hands-on solution training and the methodology to ensure

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Network Engineer

• Install, configure, maintain and decommission complex switching and routing environments.
• Apply complex networking principles to facilitate standardized and best practice configurations (DNS, WINS, IP, HTTP, VPN, LAN, WAN, ether-channel, VLAN, STP, VTP, etc.).
• Install, configure, maintain and decommission complex wireless networking that supports open or secured access. This includes controllers, access points, load balancers, WAN optimizers, etc.
• Install, configure, maintain and decommission complex traffic shaping and prioritization to support protocols such as VoIP and RDP.
• Maintain multi-site network operations and software applications, operating systems, and regular maintenance with both private and public facilities.
• Troubleshoot malfunctions of network hardware and software applications, telephones, and security systems to resolve operational issues and restore services.
• Maintain and troubleshoot carrier circuits in varying types and protocols (i.e. T1, PRI, MPLS).
• Monitor network performance against baselines and respond to anomalies.
• Configure redundancy where designed so that computing services to customers remain uninterrupted when a failure occurs.
• Follow ITIL and ITSM practices, completing assigned tickets within Service Level standards.
• Perform changes to network environment under strict change control guidelines, ensuring minimal to zero negative impact on computing environment due to change tasks.

Confidential

Sr. Engineer

• As part of the Commercial Insertion (CI) Operations team, provided T3 Support for the Invidi/CI platform. Provide in-depth support for the Operational group and ensure platform stability and uptime. Worked closely with the Testing team to ensure smooth transition of new functionality into the production environment, developing training and procedures as necessary. Identified and communicated improvements and changes to the platform to support operational needs as an ongoing effort.
• Provided 100% uptime Linux and Windows servers.
• Responsible for configuration and administration of customer Cisco router and switch equipment.
• Provided technical expertise in satellite distribution, digital cable, telecommunications, video systems, MPEG encoding, data network routing and switching digital video routing, grooming, and transmission, Telco and broadcaster applications
• Developed In-Depth Technical & Operational documentation of the platform
• Developed documentation for deployment into production environment. Provide daily after hours on-call support.

Confidential

Sr. Uplink Support Specialist

• Managed Level III support organizations and end users with on-site and remote diagnostic procedures to isolate equipment malfunctions and determine corrective action required to restore equipment to proper operation.
• Four years of progressive experience, responsibilities and growth with leading communications and electronics manufacturer. Duties include providing telephone and remote technical support for customers from configuring servers, diagnose, troubleshoot, and resolve various hardware and software problems for systems used for encoding and compressing television program material for satellite broadcast and distribution. Clients include programmers: (HBO, ESPN, Viacom, Starz, Discovery, Showtime, etc), TV Broadcasters: (CBS, ABC, Fox, PBS, etc), and Telco’s: (AT&T, Bell Canada, Verizon, etc.). Satellite Providers (DIRECTV).
• Supported client and vendor in replacement of faulty network equipment and hardware
• Perform beneficial network updates whenever available.
• Configured BGP routing, troubleshoot T1 and Ethernet connections, verified all nodes were online and functional after conversion, and decommissioned Cisco routers and switches as needed per project.
• Provided Tier 3 supports to resolve complex technical problems.
• Quickly resolve all IP network issues to reduce waste and downtime while also ensuring client Service Level Agreements.
• Provided daily after hours on-call support.
• Responsible configuration and administrator of Cisco router and switch equipment along ASA firewall configuration and management.
• Provided customized network solutions based on customer needs.
• Worked with multiple users worldwide on both local- and enterprise-level trouble tickets.

Confidential

Sr. Systems Engineer

• Provided remote technical support to installation team, verified T1 connections, as well as configured network equipment during upgrades.
• Provided 100% uptime for all Linux and Windows servers, networking components, and applications.
• Evaluated network services and technology for current and future network developments.
• Responded to system alerts and resolve downtime issues promptly.
• Monitored systems health, performance, and security.
• Resolved network performance issues, analyzed network traffic and provided capacity planning solutions.
• Performed and optimize hardware and software deployment procedures.
• Assist in troubleshooting, fault isolation, and fixing of network equipment and connectivity issues.
• Provided on-call support as needed.

Confidential

IT Sr. Systems Administrator

• Provide support for our server and desktop systems and its supporting software.
• Configured and managed the True64 Digital UNIX and Linux servers, Exchange management and Active Directory management.
• Switch setup and configuration for Engineering Lab.
• Network Virtualization using ESX 3.5 and VSphere.
• Provided LAN support and troubleshooting.
• Printer and phone support along with providing desktop support for end users.
• Laptop and Desktop imaging.
• Management of backup and restore.
• Management of Group Policies.
• Oracle installation and configuration.
• Active Directory configuration and management.

Confidential

IT Network Technician

• Provided support for our server and desktop systems and its supporting software.
• Configured and managed the Avaya PBX phone and voicemail system.
• Switch setup and configuration for Engineering Lab.
• McAfee Server configuration and support for Engineering Lab.
• Video Conference system maintenance and support.
• Provide LAN support and troubleshooting.
• Printer and phone support along with providing desktop support for end users.
• Laptop and Desktop imaging.
• Dell and HP Blade Break/Fix Support.

Confidential

IT Network Administrator / Sr. Help Desk Administrator

• Performed system backups on the internal and external web network servers as well as provided support for our server systems and its supporting software.
• Configuration and administration of Exchange 2003 and Exchange 2007 in virtual environment along virtualization of servers.
• Installation of Key Management Servers.
• Configuration of SharePoint Services and VMware installation and configuration, BlackBerry Enterprise Server Configuration and Spherical phone system configuration.
• Configured WINS, DNS, and DHCP servers along with installation and maintenance of company routers, switches, and hubs.
• Performed selective and/full system backups. Restored system data from backups when necessary.
• Provided desktop support for end users.

Confidential

Network Administrator /Sr. Help Desk Engineer

• Provided network support, performance monitoring and administration for Windows NT and Windows 2000/2003/2008 Server.
• Troubleshooting and administration Exchange 5.5, Exchange 2000/2003.
• Supervised and mentored the Help Desk Admin and served as the level III escalation point for desktop issues for end users via phone and remote software such as Track IT.
• Conducted performance review for the Help Desk Admin.
• Responsible for configuring and maintaining our Cisco router and switch equipment.
• Performed selective and/full system backups and restored system data from backups when necessary.
• Maintained network connectivity and provided user support for Remote Access software as well as performed diagnostic testing between network components.
• Dell and HP Server Blades Break/Fix support.

Confidential, San Diego, CA

LAN II Network Specialist

• Managed a team of Desktop Engineers on the NMCI project with migrating legacy user data from legacy network to the NMCI network.
• Responsibilities included managing a team of 15 Engineers to make sure the data migration process moved quickly and effectively with as less user intervention as possible, as well as troubleshooting any issues that may have occurred during the data migration process.
• Worked with remote sites to establish and maintain WAN connectivity.
• Wrote the deployment instructions to help overcome some of the issues we encountered during the server data migrating data from Windows NT, to the Windows 2000/2003 server machines.

Confidential, Oceanside, CA

Network Administrator

• Performed system backups on the internal and external web network servers as well as provided support for our server systems and its supporting software.
• Configured and administered of Exchange 5.5 and Exchange 2000.
• DNS and DHCP server configuration along with installation and maintenance of company routers, switches, and hubs.
• Performed selective and/full system backups.
• Restored system data from backups when necessary.
• Provided desktop support for end users.
• Dell and HP Server Blades Break/Fix Support.

Confidential

Information Systems (Honorably Discharged)

• Responsible for training and managing all new personnel in occupational field, including managing all personnel assigned to my department.
• AFATDS (Advanced Field Artillery Tactical Data Systems) operator
• Provide end user desktop support for the battalion which included going out their physical location and troubleshooting via phone
• Awards Received: Good Conduct Medal