TECHNICAL SKILLS:

• Microsoft Office
• Sharepoint
• HMIS (Homeless Management Information System)
• Delta - View
• Foothold Behavioral software
• InDesign
• Google docs
• Coupa
• Box (Google)

PROFESSIONAL EXPERIENCE:

Administrative Assistant

Confidential

• Provide both executive and general support assisting permanent and visiting employees and VIP guests.
• Send receive mail/packages via Confidential .
• Handle complex calendar management; record meeting minutes in monthly Team and Operations meetings.
• Order and stock office/kitchen supplies/cleaning supplies for cleaning crew.
• Answer and direct calls to the correct personnel.
• Assemble bid books for projects; research bid opportunities (65 sites) weekly; compile report and distribute findings to project managers, and estimators.
• Complete pre - qualification documents; maintain, renew, update certifications as necessary.
• Perform all administrative needs for the SVP &VP’s.
• On-board new hires with computers, phones and office materials.
• Arrange travel; process expense reports for filed and office.
• Superior communication with all levels of staff while maintaining the highest level of confidentiality
• Use tact and diplomacy in handling sensitive issues.
• MD Notary- Notarize certified payrolls as needed.
• Plan and manage frequent onsite catering; team building - community service activities.
• Receive ship tickets for materials/supplies -utilizing the Coupa system.
• Assist the Division Safety Manager with all administrative tasks.

Administrative Assistant/Receptionist

Confidential, Washington, DC

• Prepared office for the day/greeted visitors, vendors, and staff.
• Established and maintained professional relationships with staff, business partners, volunteers, donors and clients.
• Directed voicemail messages to main office number to staff members.
• Monitored and ensured that the reception area is kept tidy and projected a business image.
• Typed, printed, scanned or copied documents.
• Created and distributed traditional mail correspondence to staff.
• Assisted the Human Resources Coordinator with all administrative needs.
• Entered new hire/termination data into the Pay-com database.
• Received and announced visitors; conveyed/communicated information as requested.
• Received and processed incoming packages; coordinated same day courier service.
• Handled confidential personnel information with tact.
• Generated new employee files; purged personnel files as directed.

Administrative Assistant for Development/Fundraising

Confidential, Washington, DC

• Assisted the Senior Vice President with the planning of fund-raising activities.
• Researched and identified grant opportunities aligned with the organization’s mission and objectives.
• Prepared and reviewed grant requests before submission.
• Approved/denied and proofread all social media content and independent property websites.
• Created file spreadsheet which decreased redundancy and increased productivity.
• Maintained/updated grant compliance spreadsheet to ensure all grant compliance reporting was met.
• Issued timely press release via Constant Contact; entered new/updated contact information in Constant Contact database.
• Reconciled/scanned expense reports for Senior Vice President and all board members.

Administrative Assistant

Confidential

• Promoted to Administrative Assistant; provided executive administrative support to the Program Director. Coordinated vendor relations/follow-up for all equipment repairs.
• Restructured personnel, benefits and training files; scheduled/tracked all personnel trainings.
• Scheduled interviews for prospective employees and ensured completion of essential documents.
• Instituted protocol for removal of personnel files via staff.

Case Manager

Confidential, Falls Church, VA

• Promoted to Administrative Assistant in less than six months; employee of the month October 2011.
• Serviced the largest client caseload; supervised workflow of the interns
• Facility client files mirrored by other case managers and used for annual audit;
• conducted individual needs assessments, program planning, followed client progress; services referred and coordinated the provision of client support and training.
• Developed strong working relationships with client population; related to individuals making significant life decisions while being supportive of individuals increasing independence.
• Compiled and prepared correspondence and written reports from general instructions and, using independent judgment, followed through on assigned projects, maintained client confidentiality/ documentation.
• Attended meetings and participated in service training.
• Utilized Information Management HMIS database (Homeless System) to prepare month-end reports.

Residential Services Worker (on-call/part-time)

Confidential, Falls Church, VA

• Promoted to Case Manager in 90 days,
• Monitored the activities of residents at the shelter, ensured their compliance with program rules and conditions; as well as safety and security.
• Provided direct support to residents as needed; maintained a comprehensive written record of events that occurred during the shift.
• Performed alcohol and drug testing when appropriate; conducted periodic inspections of the facility dorms and the grounds.

Administrative Assistant

Confidential, Washington, DC

• Provided executive administrative support for Confidential 's office.
• Prepared, revised sensitive and highly confidential letters, reports, presentations, and other written legal material.
• Maintained schedules, triaged incoming telephone requests for legal information or services.
• Scheduled appointments, conference calls, coordinated travel arrangements and meeting logistics.
• Managed the contracts and intellectual property filing system/database.
• Processed expense reports check requests; sorted/distributed incoming mail/inter-office correspondence.
• Served as backup for the Executive Office receptionist.