SUMMARY:

• Proven Success in Systems Optimization and Strategic IT Solutions
• Accomplished systems administrator with 5 years of experience managing server infrastructures, data - center operations and desktop support across multiple platforms (Unix,Windows). Effectively plan, install, configure and optimize the IT infrastructure to consistently achieve high availability and performance.
• Administered DNS, DHCP and WINS.
• Configured Group Policy Objects to create a secure Windows Infrastructure.
• Provided third level help desk support for problems relating to Active Directory.
• Created user ID's, roles, groups OU's etc.

HIGHLIGHTS OF IT SKILLS:

• Technical Support (Desktop Windows XP, 7 and 8,10 and VmwareMirage for Desktop Image Management)
• Network Administration
• Cloud & virtualization Computing
• O365 Admin Roles
• Remedy Ticket System
• Symantec antivirus
• VPN access
• Windows Server 2008/2012
• Workflow Planning
• Security Solutions (Mcafee, certificate deployment)
• OS Migration
• Macbook Air OS x yosemite
• Kace System
• Wireless Access Point
• Microsoft Active Directory ComputerManagement
• DNS/DHCP management
• Training & Mentoring
• Citrix Apps
• Intro Remote Desktop App
• O365 Migration
• Outlook 2013
• Webroot antivirus
• Confidential /ITIO Imaging

PROFESSIONAL EXPERIENCE:

System Admin

Confidential

Responsibilities:

• Troubleshoot, Update and make recommendation on PC and Servers. Monitored, tested and troubleshoot hardware and software problems pertaining to LAN/Wan connectivity
• Monitor and resolved Microsoft event logs and escalated security threat to IT security department.
• Researched, recommended and implemented network enhancements that improved system reliability and performance.
• Monitor test and troubleshoot standalone and network printers, maintaining device drivers and hardware compatibility.
• Troubleshoot and manage access to network resources using Microsoft Active directory (ADSI)
• Configure and manage OU, Object Policy and Access management Creating / Managing GPOsDeploy Software / Files VIA GPO
• Manage and Maintain Microsoft Windows Server 2008, 2012 Environment
• Configure, manage and troubleshoot Windows 7, Windows 8 and 10 operating system
• Automate Active Directory object creation, configure templates, configure user rights, offline domain join and manage inactive and disabled accounts.
• Virtual Machines / ServersBuild / Manage multiple VMs andEsx host
• Setup, manage and support Microsoft VM(Virtual PC) and cloud servers.Create and configure virtual machine(dynamic memory; smart paging; Resource Metering; and guest integration services)

Confidential, Bethesda, MD

System Admin

Responsibilities:

• Provides technical support for over 300 users and troubleshooting to network, desktop, and/or systems hardware and software
• Troubleshoot, Update and make recommendation on PC and Servers. Monitored, tested and troubleshoot hardware and software problems pertaining to LAN/Wan connectivity
• Performed network administration functions, set up network accounts/permissions, reset password, and administered group policies via DRA and Active Directory.
• Administered and supported Office 365
• Build Domains, Domain Controllers (DCs), Common Internet File System (CIFS) Servers, and Windows Server Update Services (WSUS) servers using Windows Server Datacenter 2012 R2 and Windows Server 2008r2

Confidential, Arlington, VA

System Admin

Responsibilities:

• Provide support for 3000+ End Users including Provisioning, training, maintain, administer, troubleshooting and resolution of reported incidents and other requests for all mobile device (Apple Android platform)
• Administration activities include ordering, tracking and deployment of mobile devices resulting from end-user requests
• Administration activities include ordering, tracking and deployment of mobile devices resulting from end-user requests
• Training End Users and Staff. Develop Training Documentation and user guides
• Administered and supported Office 365 and MS Exchange policieDemo new devices for review for possible inclusion into user community (Blackberry, iOS, Windows Mobile, and Android)
• Build and manage implementation plans for MDM solution

Confidential, Washington, DC

Desktop Support/ System Admin

Responsibilities:

• Provided technical support, monitor, test and troubleshot hardware and software problems pertaining to all Microsoft Platform.
• Worked with other network administrators to resolve all network related issues including network expansion, migrations and PC moves.
• Provide technical support to users, Technical Support & Systems testing.
• Performed daily backups of the network and checked out computer equipment to users
• Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
• Conduct research on desktop products in support of PC procurement and development efforts. Evaluate and recommend products for purchase.
• Write technical specifications for purchase of PCs, desktop hardware and related products.
• Trained and coached users regarding effective use of computer software and hardware in window.
• Maintained platform production assets inventory and vendors coordination
• Evaluated and Implemented new Desktop PC software for various departments.
• Place orders for Lenovo equipment, tracked shipments, imaged & configured workstations/laptops/
• I pad’s/iPhone’s/blackberry/ Mac laptops installing Mac OS x Yosemite

Confidential

Responsibilities:

• Complete deployment of Office 365 Projects that include.
• Formulated and installed Lync and One drive functionalities for multiple clients.
• Provided technical guidance for migration, configuration and deployment of Lync
• Participated in gathering and analysis of business requirements for software capabilities.
• Formulated and installed Lync functionalities for multiple clients.
• Suggested and implemented latest technologies and software solutions.
• Administered and supported system backup and disaster recovery processes.
• Maintained detailed technical documentation of messaging and system architecture.
• Utilized ActiveSync for configuration of mobile messaging services.
• Managed overall hardware and software Procurements including Microsoft Licensing. Primary Contact for all Vendor Coordination’s.
• Supervise complaint ticketing system and follow timely resolution of all work orders
• Install, organize, test, maintain, check and troubleshoot end user workstations and interrelated hardware and software
• Recommend and apply solutions, including on-site repair for remote users

Confidential, Washington, DC

Desktop Support /System Admin

Responsibilities:

• Provided end-user technological support for computer and LAN related issues support for over17,000 users.
• Setup, deployed, and maintained of end-user machines. Assisted in discovery, research and resolution of technical issues. Monitored and responded phone and e-mail requests for technical support Maintained Help Desk specific applications and assisted in refining procedures
• Troubleshoot, Update and make recommendation on PC and Servers. Monitored, tested and troubleshoot hardware and software problems pertaining to LAN/Wan connectivity
• Monitor and resolved Microsoft event logs and escalated security threat to IT security department.
• Setup, Deploy and Configure Acronis Image System for computer, laptop and server systems (operating system, software and hardware.)
• Researched, recommended and implemented network enhancements that improved system reliability and performance.
• Troubleshoot and manage access to network resources using Microsoft Active directory (ADSI)
• Configure and manage OU and Object Policy and Access.
• Manage and Maintain Microsoft Windows Server 2003, 2008, and 2012 Environment
• Manage, deploy and migrate Windows XP, Windows 7 and Windows 8 operating system (image).
• Automate Active Directory object creation, group policy, configure user rights, offline domain join and manage inactive and disabled accounts.
• Recommended and scheduled hardware repairs when necessary. Support end users with Lan/Wan based applications.

Confidential, Maryland

Desktop Support Tech

Responsibilities:

• Support customer with computer related issues, Consulted with client companies to provide network solutions along with strategic planning and projectleadership over systems migration, configuration, administration, upgrades and troubleshooting initiatives.
• Manage Active Directory containers; create, copy, configure, groups and OUs Manage and setup Desktop and server base application.
• Manage and setup resource management and security access. Provided technical support, monitor, test and troubleshot hardware and software problems pertaining to Lan connectivity on Windows 2007, Windows Xp, Vista operating systems. Win 7Installed and configured Windows-based workstations.
• Set up new user accounts and mail client configuration.
• Performed DNS, WINS, DHCP, RAS configuration.
• Responsible to Manage, deploy and migrate Windows XP, Windows 7 operating system (image).Supervise complaint ticketing system and follow timely resolution of all work orders
• Install, organize, test, maintain, check and troubleshoot end user workstations and interrelatedhardware andsoftware computer and server systems are fully operational and functional, in line with Service Level requirements.