SUMMARY:

• A dedicated business professional with many years of versatile operational and administrative support serving as a liaison between multiple departments and customers in the resolution of daily operations. The ability to balance multiple priorities and meet tight deadlines without compromising quality, while assisting visitors and resolving a range of inquiries. I am a strong planner and problem solver that look forward to challenges, readily adapts to change and exceeds expectations. Seeking the opportunity for professional advancement by obtaining a position within your organization; where my effective communication skills and sound judgment will display driven results from anticipating the company’s needs while finding ways to increase profitability.

PROFESSIONAL EXPERIENCE:

Security Officer

Confidential - Baltimore, MD

• Provide reception duties for a security station
• Monitor 15 cameras on CCTV
• Do rounds, lock and secure building
• Call an engineer whenever hazards arise
• Alert authorities during emergencies
• Report writing
• Shift work
• Disarm alarm panel

Confidential - Owings Mills, MD

Training Coordinator

• Provide written Instructions for New Agency's regarding DHCA's trainings
• Travel to agencies to provide and introduce them to the training process
• Register Medication Technicians for Certification and Renewal Training
• Set up, proctor and pre-process all CMT training Initial & clinical update course
• Review and Process CMT paper & electronic renewal applications
• Order and maintain MTTP training materials and supplies
• Provided Training Correspondences via email
• Record and distribute Training Meeting minutes
• Maintain Training Components of the Company Website
• Generate the Training Schedule and Update Training Calendar
• Interface with the Maryland Board of Nursing concerning Medicine Technicians certificates after renewal update course
• Generate medicine demonstration test kits for new nurses, CMT training class and practical exam
• Critical Thinking, Sound Judgement, Time Management Skills

Confidential - Orangeburg, SC

QA Administrative Specialist II

• Attend meetings for QA, credentialing, medical staffing to record and publish minutes.
• Create, review, organize and maintain manuals to for QA, Credentialing, Policy and Procedure, CARF and other Compliance related materials.
• Publish a newsletter to employees quarterly.
• Coordinate quarterly listing of client records to be audited and the worksheets.
• Coordinate the QA and Corporate Compliance segment of new employee orientation.
• Coordinate Quarterly and Annual Audits according to CARF standards
• Assist Medical Records Department coverage, scan to file and records verification when necessary
• Assist with the daily operation of rehabilitation clinic
• Scheduling, Processing Payments, and maintenance of medical records on the EMR system
• Maintained the logistics and transportation for more than 100 clients
• Processed encrypted court documents via the web

Confidential

Human Resources Assistant

• Assisting with the recruiting and training of more than 125 employee for the company start- up
• Pre-Employment assessment testing
• Drug screening and processing new hire paperwork
• Assisting with new-hire orientation and luncheon planning
• Assisting the Plant Manager and Safety Manager with other start up projects
• EEO reports and statistical information reports

Confidential

Construction Administrative Assistant

• Managed the satellite construction office
• Liaison between Corporate, Staff, Employee and Vendors
• Processing payroll and check distribution
• Processing and maintaining employee files
• Assist with benefits administration
• Reconciliation of accounts (caught a $40K over-site and got the company reimbursement for it)

Confidential, Largo, MD

Driver's License Agent

• Reviewing/verifying documents to process applicants for identification cards, driver's license, business licenses or any other products
• Schedule and administer law exams, driving skills test for non-commercial licensing on a closed driving course
• Handling and reconciling large amounts totaling checks, cash and credit transactions daily
• Answering inquires and deciphering information about the Maryland State and National transportation laws for customers and applicants about the driver's licensing process at the Largo branch.

St. Agnes Hospital, Baltimore, MD

Confidential

• Assisting with the management of the Medical/Surgical Unit's nursing station
• Answering multi- line phones, Data entry, faxing, filing, copying, typing
• Transcribing physicians orders and scheduling appointments
• Fax prescriptions and follow up with pharmacy
• Confidentiality and maintenance of patients’ charts from admission to discharge
• Answering question and route calls for patient information, customer service and answer patient call lights
• Verifying clinical coordination of nursing services and rehabilitation services all while working with a team.

Confidential, Annapolis, MD

Editorial Assistant

• Office management and address the administrative office needs of the Anne Arundel bureau
• MS Office Suite (Publishing, Word, Excel, Outlook, and PowerPoint)
• Scheduling, event planning and coordinating office functions
• Invoice and expense reconciliation
• Rewriting and proofreading press releases for local editions
• Compiling club notes and entertainment segment of the newspaper
• Basic technical maintenance of the Harris publishing systems and office equipment
• Inventory and supply ordering and maintenance of local archive collection