SalesForce Developer Resume

SUMMARY:

SalesForce Developer

Confidential

Administrated and Maintained SalesForce at all levels as well as developed Case Management System for handling issues for the SalesForce, Billing, and Sales Operations teams. Redesigned SalesForce Infrastructure to allow for the ability to sell multiple products and minimize duplicate data allowing for better reporting.

CRM Administrator

Confidential

Administered and maintained two SalesForce instances at all levels working with multiple departments to resolve requests for changes. Created dynamic VisualForce Pages to replace existing documents by populating the required information and generate a printable PDF per business requirements. Also, Setup and maintained SalesForce - to-SalesForce Connection with business partners. Managed integration with 3rd party tools such as HubSpot, ExactTarget, Certain, Apttus, and ClearSlide

SalesForce Administrator and Developer

Confidential

Created custom internal APEX triggers to perform automated tasks to track changes in records and maintain data integrity. Created external application to retrieve documents for archival purposes from SalesForce as well as updating SalesForce of those actions being taken.

SalesForce Administrator/jr. Developer

Confidential

Administered and Maintained SalesForce Instance by creating and modifying custom fields, workflows, approvals processes, report types, validation rules, page layouts, reports, dashboards, custom report types assignment rules, VisualForce pages, and Apex Classes. Created Reports and Dashboards based on business needs. Installed, managed and troubleshot several 3rd party applications including: InsideSales.com PowerDialer, Radius Lead Generator, TinderBox Contract Generator, and EchoSign Contract Generator. Used Apache ANT and SVN tools to deploy change sets as part of the Version Control Process using SCRUM and Agile Methodology.

Software Analyst

Confidential

Manually found and validated bugs and glitches in company in-house software and created detail specifications for enhancements and projects using MS Visio and MS Word submitted to development team. Tested and managed changes made across multiple testing environments maintaining change control process and system development life cycle. Developed time card program using MS Access for Employees including Visual Basic methods and functions. Used SQL to generate information for management and client requests as well as moderate application data storage using SQL Server 2008. Provided Tier II support for users on MS Office Suite as well as maintained User Roles and Permissions for company systems.

TECHNICAL SKILLS